| Literature DB >> 24422873 |
Helen Lloyd1, Crispin Jenkinson, Monica Hadi, Elizabeth Gibbons, Ray Fitzpatrick.
Abstract
Patient reports or ratings are essential for measuring the quality of patient care. Measures designed for this purpose tend to focus on the processes and structures of care rather than the outcomes of it. The latter is arguably the most valid indicator of the quality of care patients receive. Typically this information is gathered by probing patient satisfaction with treatment as part of an investigation of satisfaction with hospital care. More recently patient ratings of the outcome of treatment have been obtained to measure treatment efficacy in clinical trials. However, a more direct approach is to ask patients to assess the benefit of treatment on their current health status. We performed a structured literature review on patient reported satisfaction with outcomes of treatment and direct patient assessments of the same. The purpose of this was to identify suitable candidate questions for a short instrument to tap patient evaluations of in-patient hospital interventions. Articles were included if they dealt with patient satisfaction or patient assessment of the outcomes of treatment. Articles were excluded if they dealt more generally with patient satisfaction with care. We identified 169 papers, 79 were included in the review. The findings of this review suggest that there are a number of benefits of directly asking patients to assess the outcome of hospital treatment. Importantly this approach reflects outcomes relevant to the patient and is also more likely to reflect patient report in routine clinical practice. There is also evidence that such approaches have face validity and construct validity. The problems associated with this approach (i.e. response bias), are those common to patient reported outcome surveys, but employing appropriate strategies can minimize them. Furthermore, employing a simple set of questions that asks patients to assess the outcomes of treatment they receive can be time and resource efficient in comparison to administering lengthy measures. This approach could be tested for potential generic use as an evaluative measure for patients in hospital settings.Entities:
Mesh:
Year: 2014 PMID: 24422873 PMCID: PMC3899626 DOI: 10.1186/1477-7525-12-5
Source DB: PubMed Journal: Health Qual Life Outcomes ISSN: 1477-7525 Impact factor: 3.186
Figure 1Consort diagram of review process.
A selection of well designed measures to elicit patient report of the outcomes of treatment
| Diabetes Treatment Satisfaction Questionnaire (DTSQ). [ | An 8 item measure of patient satisfaction with diabetes treatment. | Developed by qualitative work to ensure comprehensive and authentic issues were covered. Assessed psychometrically and analysed in relation to covariates. | |
| DTSQc [ | Revised version of the above. | Detects greater responsiveness to improvements than the original DTSQ. | |
| Oxford Elbow Score (OES) [ | A 12-item PRO developed to assess the outcomes of elbow surgery. | Shown to be valid, reliable and sensitive to change after rigorous testing. | |
| Questionnaire on the perceptions of patients about shoulder surgery. [ | A 12-item PRO for patients having shoulder operations. | A short, practical, reliable, valid outcome measure that is sensitive to clinically important changes. | |
| Questionnaire on the perceptions of patients about total hip replacement. [ | A 12-item PRO for patients having total hip replacement (THR). | As above. | |
| Questionnaire on the perceptions of patients about total knee replacement. [ | A 12-item questionnaire for patients having a total knee replacement (TKR). | As above. | |
| The Evaluation Ranking Scale (ERS) [ | The ERS asks patients to rank and then rate six dimensions or characteristics of the services they have received. | Compared with a global measure of satisfaction the ERS was more specific, more discriminating, and resulted in lower satisfaction scores [ | |
| Patient Judgements of Hospital Quality (PJHQ) [ | Designed to assess the health change associated with hospital stay/treatment over 11 scales. | This measure was subject to extensive and rigorous devolvement and testing that included patient reported open-ended responses about the quality of hospital care, and interviews with hospital administrators, physicians and nurses [ | |
| Patient Global Impression of Change Scale (PGIC) [ | Measures patient evaluations of their health change in relation to treatment. | Captures what patients consider to be important changes in pain ratings [ | |
| The Functional Status Index (FSI) [ | A patient specific measure of change in maximal physical, mental, and emotional function with a transition component that measures change from patient specific norms. | As part of the development it was compared with the Sickness Impact Profile (SIP) [ | |
| The Health Transition Index (HTI) [ | Patient rated change in health between two time periods using a 5 point ordinal scale (1 = much better than a year ago; 2 = somewhat better than a year ago; 3 = about the same; 4 = somewhat worse than a year ago; and 5 = much worse than a year ago) | HTI was used as an external anchor to assess the responsiveness of the SF36 [ | |
| Short Form 36 (SF36) [ | The SF-36 is a health survey with 36 questions. It yields an 8-scale profile of functional health and well-being scores as well as psychometrically-based physical and mental health. The HTQs have five response categories from “much better” to “much worse”. | The HTQ was assessed among a large general practice sample and correlated well with change measured prospectively [ |