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1. Confirmatory factor analysis of the Consumer Assessment of Health Plans Study (CAHPS) 1.0 Core Survey.

Authors: G N Marshall; L S Morales; M Elliott; K Spritzer; R D Hays
Journal: Psychol Assess Date: 2001-06

2. Pragmatic model of patient satisfaction in general practice: progress towards a theory.

Authors: R Baker
Journal: Qual Health Care Date: 1997-12

3. Satisfaction with telephone advice from an accident and emergency department: identifying areas for service improvement.

Authors: A Patel; J Dale; R Crouch
Journal: Qual Health Care Date: 1997-09

4. Patient perception of care as a management tool.

Authors: H S Currey; B L West; G Krawitz; P Arford; L E Conley
Journal: J Ment Health Adm Date: 1982

5. Hearing aid satisfaction: what does research from the past 20 years say?

Authors: Lena L N Wong; Louise Hickson; Bradley McPherson
Journal: Trends Amplif Date: 2003

6. Older persons' evaluations of health care: the effects of medical skepticism and worry about health.

Authors: Tyrone F Borders; James E Rohrer; K Tom Xu; David R Smith
Journal: Health Serv Res Date: 2004-02 Impact factor: 3.402

7. Validating the accuracy of the resident satisfaction measure.

Authors: Alice M L Chong
Journal: J Cross Cult Gerontol Date: 2003-09

8. The needs of primary care mental health service users: a Q-sort study.

Authors: Mark Papworth; Leonie Walker
Journal: Ment Health Fam Med Date: 2008-12

9. Quality of life of long wait orthopaedic patients before and after admission: a consumer audit.

Authors: M Rigge
Journal: Qual Health Care Date: 1994-09

Review 10. What is a health expectation? Developing a pragmatic conceptual model from psychological theory.

Authors: Jennifer Amy Janzen; James Silvius; Sarah Jacobs; Susan Slaughter; William Dalziel; Neil Drummond
Journal: Health Expect Date: 2006-03 Impact factor: 3.377