| Literature DB >> 32955456 |
Chelsea Jones1,2, Antonio Miguel-Cruz1,3,4, Lorraine Smith-MacDonald1, Emily Cruikshank1,5, Delaram Baghoori1,6, Avneet Kaur Chohan1,3, Alexa Laidlaw1,3, Allison White1,3, Bo Cao1,7, Vincent Agyapong1,7, Lisa Burback1,7, Olga Winkler1,7, Phillip R Sevigny1,5, Liz Dennett1,8, Martin Ferguson-Pell1,6, Andrew Greenshaw1,7, Suzette Brémault-Phillips1,3.
Abstract
BACKGROUND: A necessary shift from in-person to remote delivery of psychotherapy (eg, teletherapy, eHealth, videoconferencing) has occurred because of the COVID-19 pandemic. A corollary benefit is a potential fit in terms of the need for equitable and timely access to mental health services in remote and rural locations. Owing to COVID-19, there may be an increase in the demand for timely, virtual delivery of services among trauma-affected populations, including public safety personnel (PSP; eg, paramedics, police, fire, correctional officers), military members, and veterans. There is a lack of evidence on the question of whether digital delivery of trauma-therapies for military members, veterans, and PSP leads to similar outcomes to in-person delivery. Information on barriers and facilitators and recommendations regarding digital-delivery is also scarce.Entities:
Keywords: digital health; first responder; mental health; military; mobile phone; psychotherapy; public safety personnel; rehabilitation; telemedicine; telepsychiatry; teletherapy; therapy; trauma; veteran
Mesh:
Year: 2020 PMID: 32955456 PMCID: PMC7536597 DOI: 10.2196/22079
Source DB: PubMed Journal: JMIR Mhealth Uhealth ISSN: 2291-5222 Impact factor: 4.773
Figure 1A PRISMA (Preferred Reporting Items for Systematic Reviews and Meta-Analyses) extension for Scoping Reviews chart of the scoping review study identification, selection, exclusion, and inclusion.
Level of evidence hierarchy for digital health delivery of trauma therapy interventions utilized with military members, veterans, and public safety personnel.
| Treatment | Conclusion of level of evidence | Study |
| Prolonged exposure therapy | There is level 1a evidence that prolonged exposure therapy delivered via videoconferencing significantly reduces PTSDa symptoms in veterans and military members with PTSD |
Yuen et al, 2015 [ Wierwille et al, 2016 [ Tuerk et al, 2010 [ Morland et al, 2019 [ Jaconis et al, 2017 [ Hernandez-Tejada et al, 2017 [ Gros et al, 2011 [ Gros et al, 2018 [ Franklin et al, 2017 [ Pelton et al, 2015 [ Olden et al, 2017 [ Acierno et al, 2017 [ |
| Cognitive processing therapy | There is level 1a evidence that cognitive processing therapy delivered via videoconferencing significantly reduces PTSD symptoms in veterans with PTSD |
Wierwille et al, 2016 [ Wells et al, 2019 [ Morland et al, 2015 [ Morland et al, 2014 [ Morland et al, 2011 [ Maieritsch et al, 2016 [ Fortney et al, 2015 [ Murphy and Turgoose, 2019 [ |
| Cognitive behavioral therapy | There is conflicting evidence that cognitive behavioral therapy delivered via videoconferencing or telephone significantly reduces PTSD symptoms in veterans and military members with PTSD |
Ziemba et al, 2014 [ Stecker et al, 2014 [ Stecker et al, 2016 [ Gallegos et al, 2016 [ Trahan et al, 2016 [ |
| Behavioral activation and therapeutic exposure | There is level 1a evidence that behavioral activation and therapeutic exposure delivered via home-based videoconferencing significantly reduces PTSD symptoms in veterans with PTSD |
Acierno et al, 2016 [ Strachan et al, 2012 [ |
| Behavioral activation treatment for PTSD | There is level 4 evidence that behavioral activation for PTSD delivered via clinic-based videoconferencing significantly reduces PTSD symptoms and depressive symptoms in military members with PTSD |
Luxton et al, 2015 [ |
aPTSD: posttraumatic stress disorder.
Summary of facilitators from all studies included in the review.
| Themes and subthemes | Findings | Illustrative quotes | ||
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| 1.1.1 Availability and accessibility of services | Access. Teletherapy may be beneficial for individuals who live in rural areas, as they are more accessible than in-person services. This benefit may be increased if the internet or electronic devices are provided to the clients |
“Service members who are living in geographically remote locations or in areas that have a shortage of specialty healthcare professionals may especially benefit from Home-Based Tele Mental Health options.” [ |
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| 1.1.2 Ethnic background and sex | Ethnicity and sex. Black veterans seem to be more likely to seek out services, whether through telehealth or in-person. Additionally, female military veterans may be more open to using teletherapy compared to in-person treatment |
“Blacks overall were found to be more than 2 times as likely to seek treatment as White participants.” [ “...telehealth may help to overcome unique barriers experienced by female Veterans seeking care in a traditionally male-dominated health care system. Adoption of telehealth technologies may be particularly useful as the VAMC continues its efforts to expand services sensitive to the experiences of female Veterans including an expanded awareness and focus on providing MST related services.” [ |
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| 1.1.3 Rapport/trust building in therapy | Rapport. The ability to build rapport and develop a strong therapeutic alliance is possible with teletherapy and has been demonstrated in a number of studies |
“Participants reported high levels of therapeutic alliance with their therapist throughout the treatment.” [ |
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| 1.1.4 Participant environment | Home environment. Having the client participate in therapy from their own home allows them to feel comfortable and engage more easily in the therapeutic process. This may be especially helpful for clients who have experienced military sexual trauma |
“Participants mentioned that being able to do therapy in their own environment helped them to relax and engage better than if they had had to go somewhere unfamiliar.” [ |
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| 1.1.5 Use or uptake of the therapy | Uptake. Evidence seems to point to the comfort of clients with the use of teletherapy, belief in its effectiveness, and a willingness to use it again |
“...throughout the duration of treatment, the majority of participants reported that they would be willing to use telehealth-delivered treatment again.” [ “Participants also endorsed high expectations that the intervention would be helpful throughout the course of treatment.” [ |
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| 1.2.1 Stigma associated with therapy | Stigma. There seems to be a reduced amount of stigma surrounding teletherapy compared to in-person due to issues of privacy |
“The Advantage of Home-Based Teletherapy include reduced stigma (eg, patients do not need to visit a mental health care facility)...” [ |
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| 1.2.2 Availability or accessibility or cost-effectiveness of services | Cost. Home-based teletherapy may be less expensive than classic in-person therapy, thereby making it more accessible to clients and decreasing the cost (transportation costs, travel time, and missed work). Clients also seem to appreciate the flexibility of teletherapy in terms of where and when they can access treatment |
“It is more convenient and it is not like waiting at the office knowing you just have 1 hour to talk.” [ |
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| 1.3.1 Privacy | Security. Some clients see teletherapy as more private and secure because they can access it in their homes. This is especially apparent in smaller, tight-knit communities |
“Moreover, some service members may be drawn to HBTmental health because of the privacy it offers to those who are concerned about stigma associated with seeking mental health treatment.” [ |
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| 1.3.2 Safety or risk | Stress. Teletherapy is perceived by some clients as less stressful than in-person therapy. The same clinical skills can be used during remote as in-person delivery for handling heightened emotional responses and symptoms |
“Titrating of emotional reactions and patient engagement in traumatic memories, normally including anxiety, increased psychomotor activity, crying, and reexperiencing symptoms, were all handled adequately with the same protocol and clinical skills employed for in-person PE” [ |
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| 1.4.1 Effectiveness of different types of therapy when delivered via teletherapy | Modalities. Several different evidence-based therapies that have been shown to be effective for teletherapy including prolonged exposure therapy, cognitive processing therapy, and cognitive behavioral therapy |
“Use of clinical video teleconferencing services to provide evidence-based treatment to Veterans with posttraumatic stress disorder (PTSD) was found to be as effective as face-to-face treatment provision without negatively impacting therapeutic process measures.” [ |
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| 1.4.2 Therapy dropout rates in digital health | Dropout. Therapy dropout rates, reasons, and patterns are similar between therapy delivered in-person and remote delivery or therapy dropout rates are dependent more on comorbidities, client life circumstances, and treatment type than on mode of delivery. It is important to note that most of the therapies delivered were based on cognitive behavioral therapy or prolonged exposure therapy |
“There were no significant differences in the rates of dropout between the in-person condition and the (home-based) telehealth condition.” [ |
Summary of barriers from all studies.
| Themes and subthemes | Findings | Illustrative quotes | |||
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| Connectivity. Challenges because of problematic client and/or therapist internet connection, video conferencing hardware and software, or problems with server connection commonly present difficulties establishing and maintaining a clear, audible, and uninterrupted video-feed impacts the quality of service delivery and client satisfaction |
“The majority of the technical problems that were reported involved lost wireless signals or video or audio quality issues, such as a delay in picture or sound due to poor Internet connection.” [ “...technical issues with initiating and maintaining a videoconferencing connection were more frequent than expected...” [ | ||
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| Hardware that is compatible for securely connecting with encrypted video conferencing software is not always available for clients. Additionally, as many participants in the studies were provided hardware, more knowledge regarding the protocols and optimal infrastructure for secure delivery of digital health services using personal and/or private computers or video conferencing compatible devices is needed |
“An ideal capability would be to use a network infrastructure that meets U.S. Department of Defense network security requirements but that also allows for the use of privately owned end-user equipment (ie, personal computers, Webcams, mobile devices, etc.).” [ | ||
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| Openness to digital health use may depend on previous experiences or recommendations from trusted individuals or sources. Veterans were described as being hesitant to try new technologies because of issues of security or inconsistency with lifestyle (especially in rural populations). As the studies included clients who were seeking services and open to digital health delivery, more knowledge is yet needed of this population’s perceptions and acceptance of digital health services |
“Clinical experience, however, suggests that many patients are hesitant to try new technologies.” [ | ||
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| Lack of a quiet, private space in which clients can engage in therapy without the fear of being overheard by family members or roommates is common |
“... advantages [of digital health] must be balanced by potential shortfalls, such as lack of privacy from family members when televideo sessions are conducted into homes where soundproofing between rooms may not be in place.” [ | ||
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| Session disruptions by doorbells or experiencing an abrupt transition back into everyday life after logging off a session made it difficult to engage from the home environment |
“That’s why it was hard to switch from talking all about it and then sort of, the hour’s up and then you’ve got to try and get on with normal life.” [ | ||
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| Some clients indicated discomfort with communication over video despite satisfaction with their therapist. Concerns about managing strong emotions evoked in therapy in an isolated home environment lead clients to prefer in-person treatment. Additionally, clients may be less trusting of the privacy and confidentiality of digital health services |
“I do not like not knowing who else is in the room with the therapist.” [ | ||
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| Safety is difficult to manage in a clinically unsupervised environment where a client may be at risk of purposefully terminating a teleconference session while being at risk of suicide. Much of the reviewed literature excluded clients who posed a risk for suicide, and therefore more examples and knowledge on managing risk and responding to a crisis are necessary. Establishing safety protocols involving family members or neighbors and adjusting service delivery schedules to accommodate is a commonly reported measure; feasibility and ethics in doing so must be considered |
“Potential drawbacks include... the difficulties of ensuring patient safety in a clinically unsupervised environment.” [ | ||
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| Establishing and building the therapeutic alliance necessary for effective treatment may be challenged because of the impersonal feeling of videoconferencing, which is influenced by an inability to read all the client and therapist nonverbal body cues |
“Despite being able to see the therapists face, several participants reported that they felt that doing therapy over Skype felt impersonal because they weren’t in the same room.” [ | ||
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| Therapist comfort with digital health may impact the selection of treatment modalities. Further, some clients may benefit from the in-person presence of a clinician to complete exposure activities as per a treatment protocol. Clients with hypervigilance may be unwilling to close eyes during imaginal exposure as they are not reassured that a therapist can watch out for and respond to threats in their environment. Secure exchange of information online related to intake, assessment, and client homework remains an issue |
“Patients who present with more severe symptoms or extreme hypervigilance may be harder to treat via telehealth.” [ | ||
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| Clients can disengage quickly and easily if a session becomes too challenging or uncomfortable. They may engage in distractions during the session, such as watching television or browsing the internet |
“if you’re having a bad session, you can just switch him off and walk out the room easily.” [ | ||
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| Enablement of socially avoidant behaviors may occur when delivering mental health service to a client in their home. Care is required to ensure digital health delivery is not discouraging clients from engaging in healthy life events |
“...Veterans may require leaving their home and attending face-to-face sessions as part of the therapeutic process.” [ | ||
Recommendations from all studies.
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| Backups for information technology disruptions. Service providers need alternatives in place if connectivity issues arise that cannot be resolved through technical assistance from a clinician or technical expert |
“If the audio quality remained poor, then the therapist and participant muted their webcams and spoke to each other through the telephone while still using the video feature.” [ | ||
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| Secure assessments. Secure methods of distributing and collecting assessments and homework assignments need to be considered |
“Several modifications were also required for sharing homework and study handouts... such as use of screenshots of homework and handouts and holding handouts up to the camera.” [ | ||
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| Pretreatment strategies can help with preparation for therapy and support participants’ use of digital health |
“... the present study incorporated many of the recommendations from Gros and colleagues’ 2013 review, including the preparation session with a walkthrough and testing of the technology, possibly improving the likelihood of acceptance of and satisfaction with telehealth as a result.” [ | ||
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| Peer assistance can support veterans in becoming more open to digital health and play a role in accomplishing the more difficult aspects of treatment |
“... patients who have concerns related to safety or hesitate due to technical concerns may benefit from receiving assistance from a peer before deciding whether or not to try [home telemental health] HTmental health.” [ “ | ||
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| Initial in-person meetings may help to facilitate rapport building for services delivered by digital health |
“... simple changes may result in increased adherence to [prolonged exposure therapy] including... meeting the therapist in-person to increase connection and commitment to the treatment provider.” [ | ||
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| Rapport building. Providers should continue to be mindful about embedding ongoing opportunities within therapy to promote rapport building |
“... attention to the development and maintenance of mutually trusting relationships and continued assessment for comfort is recommended.” [ | ||
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| Flexible treatment delivery options and additional information before and during therapy, along with practical solutions to support engagement in digital health appointments, can help with progress and commitment to therapy |
“... offering a hybrid, in-person + telemedicine option may be useful, and would empower patients to match the modality of treatment delivery to the stage of treatment they are completing.” [ “... participants reporting that they would have liked to have known more before starting the therapy to better prepare... Many participants said the workbooks and additional information given to them between sessions were beneficial.” [ “... simple changes may result in increased adherence to [prolonged exposure therapy], including using smart-phone calendar reminders; using personal rather than VA-issued smart-phones...” [ | ||
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| Pace of treatment. Due to the independent nature of psychotherapeutic interventions delivered via digital health, there may be a need to alter the pace of treatment |
“... increased hyper-vigilance symptoms in telemedicine vs. in-person PTSD treatment groups, may suggest a need for clinical and administrative modifications to the standard exposure therapy protocol when delivered via telemedicine.” [ | ||
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| Variable intervention delivery. To reduce the likelihood of dropping out of therapy because of temporary symptom exacerbation from exposure exercises, intervention delivery may need to be adjusted (massing sessions at the beginning until benefits are experienced) or adjunct with additional cognitive restructuring exercises or education |
“... treatment-interfering cognitions, such as negative treatment expectancies, may need to be addressed with cognitive restructuring in the early stages of treatment.” [ | ||
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| Addressing avoidance. In patients where digital health may be reinforcing avoidance behaviors, additional education, and discussion to address avoidance behaviors may be warranted. Peer support and encouragement during in vivo exposure exercises may help to reduce the dropout rate |
“Veterans engaged in [Clinical Video Technology] CVT-delivered PE or [Cognitive Processing Therapy] may need additional education about the role of avoidance in symptom maintenance and frank discussion about. How the CVT modality may be reinforcing avoidance.” [ | ||
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| Safety planning. Using workable safety standards and planning (including baseline risk assessment, ongoing monitoring of the level of risk, obtaining contact information regarding client's choice of emergency contact before treatment) can facilitate the safe delivery of mental health care to clients in their homes |
“All participants completed a release of information form so that a contact person, of their choice, could assist in case of clinical emergency. The requirements and processes for engaging with third parties were disclosed and discussed during the informed consent process.” [ | ||
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| Demographic considerations. Recognizing the differences in race and ethnic background for clients should be a priority. Gender, age, and related roles may impact an individual's preference and capacity to receive interventions via digital health; considerations around this should be discussed and reviewed with clients |
“Maintaining an understanding of racial obstacles and facilitators in seeking support and continuing follow-up care will be increasingly essential as the military population continues to experience post-traumatic stress related to combat experiences.” [ “... the effects of age on modality preference among women may reflect barriers to in-office care that uniquely affect the middle-aged and older female populations (eg, responsibility for caring for both older and younger family members, which may make it more difficult to attend office based appointments).” [ “Younger women may be more likely to have young children in the home, which may require active caregiving during treatment sessions...Therefore, [office-based treatment] may offer a neutral setting where younger women can receive more private care with fewer distractions.” [ | ||
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| Train providers. It is important to support the training of more therapists across a variety of different settings to use digital health to meet the diverse needs of this population |
“Given the high amount of turnover and transition among providers within and between deployments, it is imperative that all providers using [clinical videoconferencing] technology be briefed prior to, or at the beginning of, deployment.” [ “... having multiple providers who can offer [Video To Home] decreases burden of trying to meet diverse needs with only one or two designated providers.” [ | ||