| Literature DB >> 29644911 |
Claudia S de Waard1, Antonius J Poot1, Wendy P J den Elzen1, Annet W Wind1, Monique A A Caljouw1, Jacobijn Gussekloo1.
Abstract
OBJECTIVE: Understanding patient satisfaction from the perspective of older adults is important to improve quality of their care. Since patient and care variables which can be influenced are of specific interest, this study examines the relation between patient satisfaction and the perceived doctor-patient relationship in older persons and their general practitioners (GPs).Entities:
Keywords: Doctor-patient relationship; general practitioner; older persons; primary care; residential home; satisfaction
Mesh:
Year: 2018 PMID: 29644911 PMCID: PMC6066293 DOI: 10.1080/02813432.2018.1459229
Source DB: PubMed Journal: Scand J Prim Health Care ISSN: 0281-3432 Impact factor: 2.581
Characteristics of the participants (n = 653).
| Sociodemographic characteristics | ||
| Female | 653 | 453 (69.4%) |
| Age (years) | 653 | 87 (83–91) |
| Educational level (primary school or less) | 652 | 315 (48.2%) |
| Income (basic government allowance only) | 640 | 155 (24.2%) |
| Duration of stay in residential home (years) | 639 | 2.4 (1–5) |
| Functional and clinical characteristics | ||
| Cognitive function (MMSE) | 651 | 27 (23–29) |
| Care dependency (CDS) | 644 | 69 (61–74) |
| Psychological wellbeing (RAND36/MDS) | 622 | 76 (60–88) |
| Quality of life: Visual analogue scale (VAS) | 628 | 70 (60–70) |
| Number of chronic diseases and ailments | 653 | 5 (4–7) |
| Number of contacts with GP in last 12 months: | 653 | |
| 1–4 times | 423 (64.8%) | |
| 5–9 times | 135 (20.7%) | |
| ≥ 10 times | 95 (14.5%) | |
| Perceived doctor-patient relationship (points) | 653 | 65 (63–65) |
| Patient satisfaction (range 0–10) | 653 | 8.0 (7.5–9.0) |
Numerical data: median (interquartile range, IQR), Categorical data: n (%)
Characteristics of the participants (n = 653) based on their scores on perceived doctor-patient relationship.
| Perceived doctor-patient relationship | ||||
|---|---|---|---|---|
| Low ( | Medium ( | Optimal ( | ||
| Patient satisfaction (report mark, 0–10) | 6.0 (5.4–7.0) | 8.0 (7.0–8.0) | 8.0 (8.0–9.0) | <0.001 |
| Sociodemographic characteristics | ||||
| Female | 40 (80%) | 119 (70%) | 294 (68%) | 0.115 |
| Age (years) | 85.0 (81–90) | 87.0 (83–90) | 87.2 (83–91) | 0.153 |
| Educational level (primary school or less) | 22 (44%) | 79 (47%) | 214 (49%) | 0.354 |
| Income (basic government allowance only) | 11 (22%) | 31 (18%) | 113 (26%) | 0.122 |
| Duration of stay in residential home (years) | 2.6 (0.8–4.5) | 2.3 (1.1–4.8) | 2.5 (1.2–5.1) | 0.456 |
| Functional and clinical characteristics | ||||
| Cognitive function (MMSE) | 27 (24–29) | 27 (24–29) | 27 (23–29) | 0.759 |
| Care dependency (CDS) | 67 (59–73) | 69 (62–73) | 70 (60–74) | 0.742 |
| Psychological wellbeing (RAND36/MDS) | 60 (42–72) | 72 (60–88) | 76 (64–88) | <0.001 |
| Quality of life: Visual analogue scale (VAS) | 60 (50–70) | 70 (60–70) | 70 (60–75) | 0.002 |
| Number of diseases and ailments | 7 (5–8) | 6 (4–7) | 5 (3–7) | <0.001 |
| Number of contacts with GP in last 12 months: | 0.258 | |||
| 1–4 times | 39 (78%) | 106 (62%) | 278 (64%) | |
| 5–9 times | 5 (10%) | 41 (24%) | 89 (21%) | |
| ≥ 10 times | 6 (12%) | 23 (14%) | 66 (15%) | |
Perceived doctor-patient relationship: low level = 13–51 points; medium = 52–64 points; optimal = 65 points.
Numerical data: median (interquartile range, IQR), Jonckheere Terpstra p for trend test.
Categorical data: n (%), Chi-square test, linear-by-linear.
Score for the individual items of the perceived doctor-patient relationship, from the 50 participants with a low perceived doctor-patient relationship.
| Item on perceived doctor-patient relationship (adapted LPPSq) | Score: sufficient or good (%) |
|---|---|
| Did the GP show understanding for your personal situation? | 12 |
| Did the GP pay attention to you as an individual? | 22 |
| Did you have confidence in the GP? | 24 |
| Did the GP pay attention to your questions? | 28 |
| Did the GP pay attention to your complaints? | 28 |
| Had the GP an open attitude? | 30 |
| Did you find the GP professional? | 38 |
| Did the GP take into account your personal preferences? | 40 |
| Was the GP respectful? | 44 |
| Did you find the GP knowledgeable? | 50 |
| Did the GP take into account your privacy? | 64 |
| Were you treated kindly by the GP? | 78 |
| Was the GP polite? | 94 |
LPPSq: Leiden Perioperative Patient Satisfaction questionnaire (score 1–5); GP: general practitioner.
| – Did the GP take into account your privacy? |
| – Did you have confidence in the GP? |
| – Had the GP an open attitude? |
| – Was the GP respectful? |
| – Did the GP show understanding for your situation? |
| – Was the GP polite? |
| – Did you find the GP professional? |
| – Did the GP pay attention to your questions? |
| – Did the GP pay attention to your complaints? |
| – Did the GP take into account your personal preferences? |
| – Did you find the GP knowledgeable? |
| – Did the GP pay attention to you as an individual? |
| – Were you treated kindly by the GP? |
Participants were asked to score each question on a five-point Likert scale: total scores range from 13 (worst) to 65 (best).
GP: general practitioner.
| Perceived doctor-patient relationship | ||||||
|---|---|---|---|---|---|---|
| Low ( | Medium ( | Optimal ( | ||||
| Gender | Male | 6 (5–7) | 8 (7–8) | 8 (8–9) | <.001 | |
| Female | 6 (6–7) | 8 (7–8) | 8 (8–9) | <.001 | ||
| Age (years) | <87 | 6 (6–7) | 8 (7–8) | 8 (8–9) | <.001 | |
| ≥87 | 6 (5–8) | 8 (7–8) | 8 (8–9) | <.001 | ||
| Educational level (low = primary school or less) | Low | 6 (6–7) | 8 (7–8) | 9 (8–9) | <.001 | |
| High | 6 (5–7) | 8 (7–8) | 8 (8–9) | <.001 | ||
| Income (low = basic government allowance only) | Low | 7 (5–8) | 8 (7–8) | 8 (8–9) | <.001 | |
| High | 6 (6–7) | 8 (7–8) | 8 (8–9) | <.001 | ||
| Duration of stay in residential home (years) | <2.4 | 6 (6–7) | 8 (7–8) | 8 (8–9) | <.001 | |
| ≥2.4 | 6 (5–7) | 8 (7–8) | 8 (8–9) | <.001 | ||
| Cognitive function (MMSE) | <26 pts | 6 (6–7) | 8 (7–8) | 9 (8–9) | <.001 | |
| (range 0–30) | ≥26 pts | 6 (5–7) | 8 (7–8) | 8 (8–9) | <.001 | |
| Care dependency (CDS) | <69 pts | 7 (5–7) | 8 (7–8) | 8 (8–9) | <.001 | |
| (range 15–75) | ≥69 pts | 6 (5–7) | 8 (7–8) | 8 (8–9) | <.001 | |
| Psychological well‐being (RAND36/MDS) | <76 pts | 6 (5–7) | 8 (7–8) | 8 (8–9) | <.001 | |
| (range 0–100) | ≥76 pts | 7 (6–7) | 8 (7–8) | 8 (8–9) | <.001 | |
| Quality of life: Visual analogue scale (VAS) | <70 pts | 6 (5–7) | 8 (7–8) | 8 (8–9) | <.001 | |
| (range 0–100) | ≥70 pts | 7 (6–8) | 8 (7–8) | 8 (8–9) | <.001 | |
| Number of diseases and ailments | <5 | 6 (6–7) | 8 (8–8) | 8 (8–9) | <.001 | |
| ≥5 | 6 (5–7) | 8 (7–8) | 8 (8–9) | <.001 | ||
| Number of contacts with GP in last 12 months | 1–4 times | 6 (5–7) | 8 (7–8) | 8 (8–9) | <.001 | |
| ≥5 times | 7 (7–7) | 8 (7–8) | 8 (8–9) | <.001 | ||
GP: general practitioner; pts: points.
Median patient satisfaction and interquartile range.
Numerical data: Jonckheere Terpstra p for trend test.
Categorical data: Chi-square test linear-by-linear.