Carlos Alberto Sánchez-Piedra1, Francisco Javier Prado-Galbarro2, Sonia García-Pérez3, Antonio Sarría Santamera4. 1. Agency for Health Technology Assessment, Instituto de Salud Carlos III, Madrid, Agencia de Evaluación de Tecnologías Sanitarias, Av/Monforte de Lemos, 5, Pabellón 4, 28029 Madrid, Spain. carlos.sanchez@isciii.es. 2. Agency for Health Technology Assessment, Instituto de Salud Carlos III, Madrid, Spain. 3. Agency for Health Technology Assessment, Instituto de Salud Carlos III, Madrid, Spain; Red de Investigación en Servicios, Red de Servicios de Salud Orientados a Enfermedades Crónicas (REDISECC), Madrid, Spain. 4. Agency for Health Technology Assessment, Instituto de Salud Carlos III, Madrid, Spain; Red de Investigación en Servicios, Red de Servicios de Salud Orientados a Enfermedades Crónicas (REDISECC), Madrid, Spain; Medicina Preventiva y Salud Pública, Universidad de Alcalá, Alcalá de Henares, Madrid, Spain.
Abstract
BACKGROUND: EUprimecare is a study funded by the Seventh Framework Programme of the European Union, aimed at analysing the quality of the different models of primary care in Europe. The objective of this study was to describe and analyse the determinants associated with patient satisfaction in primary care in Europe. METHODS: We conducted telephone population surveys among primary care users in each EUprimecare consortium country (Germany, Spain, Estonia, Finland, Hungary, Italy and Lithuania). The survey was conducted with 3020 patients and the questionnaire included sociodemographic variables, health status, and use and satisfaction with primary care services. We undertook descriptive analyses, bivariate correlations and an ordinal regression model to study the direct relationship between levels of satisfaction and the explanatory variables for demographics, health status and health services for patients. We present the regression coefficients (β) with 95% confidence intervals and associated tests of statistical significance. RESULTS: The mean age of the respondents was 51 years (SD 14.1). We found significant associations between the level of satisfaction and age (β = 0.008), specialist visits (β = -0.030), not having a general practitioner (β = 0.70), not measuring weight, cholesterol and blood pressure (β = 0.52), country (β1 Germany = -1.08 and β2 Lithuania = -0.60; β3 Hungary = 0.50 and β4 Italy = 0.53) and a better perception of health status (β = 0.33). Specialist visits had a negative association with satisfaction. CONCLUSIONS: Overall, the results indicate factors that may be related to greater satisfaction with primary care services: age, visits to a specialist, having a doctor assigned to primary care and measurement of control parameters are associated with a better perception of the care received.
BACKGROUND: EUprimecare is a study funded by the Seventh Framework Programme of the European Union, aimed at analysing the quality of the different models of primary care in Europe. The objective of this study was to describe and analyse the determinants associated with patient satisfaction in primary care in Europe. METHODS: We conducted telephone population surveys among primary care users in each EUprimecare consortium country (Germany, Spain, Estonia, Finland, Hungary, Italy and Lithuania). The survey was conducted with 3020 patients and the questionnaire included sociodemographic variables, health status, and use and satisfaction with primary care services. We undertook descriptive analyses, bivariate correlations and an ordinal regression model to study the direct relationship between levels of satisfaction and the explanatory variables for demographics, health status and health services for patients. We present the regression coefficients (β) with 95% confidence intervals and associated tests of statistical significance. RESULTS: The mean age of the respondents was 51 years (SD 14.1). We found significant associations between the level of satisfaction and age (β = 0.008), specialist visits (β = -0.030), not having a general practitioner (β = 0.70), not measuring weight, cholesterol and blood pressure (β = 0.52), country (β1 Germany = -1.08 and β2 Lithuania = -0.60; β3 Hungary = 0.50 and β4 Italy = 0.53) and a better perception of health status (β = 0.33). Specialist visits had a negative association with satisfaction. CONCLUSIONS: Overall, the results indicate factors that may be related to greater satisfaction with primary care services: age, visits to a specialist, having a doctor assigned to primary care and measurement of control parameters are associated with a better perception of the care received.
Authors: Marek Oleszczyk; Anna Krztoń-Królewiecka; Willemijn L A Schäfer; Wienke G W Boerma; Adam Windak Journal: BMC Fam Pract Date: 2017-11-22 Impact factor: 2.497
Authors: Carlos Alberto Sanchez-Piedra; Lina Jaruseviciene; Francisco Javier Prado-Galbarro; Ida Liseckiene; Fernando Sánchez-Alonso; Sonia García-Pérez; Antonio Sarria Santamera Journal: Eur J Gen Pract Date: 2017-12 Impact factor: 1.904
Authors: Meenakshi Jolly; Bhavika Sethi; Courtney O'Brien; Winston Sequeira; Joel A Block; Sergio Toloza; Ana Bertoli; Ivana Blazevic; Luis M Vilá; Ioana Moldovan; Karina D Torralba; Elvira Cicognani; Davide Mazzoni; Sarfaraz Hasni; Berna Goker; Seminur Haznedaroglu; Josiane Bourre-Tessier; Sandra V Navarra; Chi Chiu Mok; Ann Clarke; Michael Weisman; Daniel Wallace Journal: ACR Open Rheumatol Date: 2019-11-06
Authors: Claudia S de Waard; Antonius J Poot; Wendy P J den Elzen; Annet W Wind; Monique A A Caljouw; Jacobijn Gussekloo Journal: Scand J Prim Health Care Date: 2018-04-12 Impact factor: 2.581