| Literature DB >> 33363277 |
Vladan Starcevic1, Adriano Schimmenti2, Joël Billieux3, David Berle4,5.
Abstract
Cyberchondria is an excessive or repeated online health information seeking that is associated with increasing levels of health anxiety or distress. This article presents a model of cyberchondria during public health crises such as the COVID-19 pandemic. The factors that contribute to cyberchondria at this time include (a) a heightened perception of threat and fear of a newly identified and poorly understood disease; (b) difficulty in coping with uncertainty associated with the pandemic; (c) lack of authoritative and trustworthy sources of relevant health information; (d) difficulty in coping with abundance of information that is often confusing, conflicting, unverified and constantly updated, along with a decreased ability to filter out unnecessary information; and (e) inability of excessive online health information seeking to provide the necessary information and deliver reassurance. These factors amplify fear and distress, which increases the perception of threat and uncertainty and perpetuates further online health searches. Cyberchondria has significant public health implications because of the associated distress or functional impairment and effects on health behaviors. Cyberchondria should be addressed by targeting a heightened perception of threat, improving management of uncertainty and online health information and promoting an ability to critically appraise the results of online health searches. This should contribute to a better online health information literacy. The model of cyberchondria during the COVID-19 pandemic explains the hypothesized rise in cyberchondria during public health emergencies and helps to formulate a framework for prevention of cyberchondria and its effective management.Entities:
Keywords: COVID‐19; cyberchondria; information overload; intolerance of uncertainty; online health information; online health information literacy; online health searching; public health; reassurance seeking; uncertainty
Year: 2020 PMID: 33363277 PMCID: PMC7753572 DOI: 10.1002/hbe2.233
Source DB: PubMed Journal: Hum Behav Emerg Technol ISSN: 2578-1863
FIGURE 1Model of cyberchondria during the COVID‐19 pandemic
Model of cyberchondria during the COVID‐19 pandemic: components, explanations, and corrective strategies
| Components | Explanations | Corrective strategies |
|---|---|---|
| Difficulties in coping with uncertainty |
Uncertainty is one of the hallmarks of the COVID‐19 pandemic because COVID‐19 is a newly identified and poorly understood disease. |
Learning to manage uncertainty, that is, accepting the limitations of medical knowledge, which would allow people to live with unavoidable uncertainty and prevent futile online searches. |
| Questionable trustworthiness of online information, including the negative role of social media |
Large amount of online information on COVID‐19 is misleading, inaccurate or false. Sources of health information that are usually regarded as reliable may not be perceived as authoritative and trustworthy when it comes to COVID‐19, because so little is known about COVID‐19; however, such sources remain most reliable during the COVID‐19 pandemic. |
Fostering acceptance that some proportion of online health information cannot be trusted. Increasing reliance on the official and reputable sources of online health information, despite their limitations. |
|
Various social media have been implicated in a “pandemic of misinformation” during the COVID‐19 pandemic. Perception of social media as a trustworthy source of COVID‐19‐related information is likely to intensify searches for more information and increase a sense of confusion and distress, thereby contributing to cyberchondria during the pandemic. Individuals who use social media as their main source of information during the COVID‐19 pandemic tend to suffer from more information overload and exhibit a more prominent cyberchondria. |
Avoiding social media as the only or predominant source of online health information. Encouraging efficient self‐control strategies when social media are used (e.g., limiting duration of exposure and the number of links followed). | |
| Difficulties in coping with information overload |
Overload of information derived from online sources has negative effects on general health and increases distress. Information overload has been associated with negative affect, anxiety, depressive symptoms, and anger in the context of OHR. Indiscriminate consumption of online information related to COVID‐19 often leads to confusion and fear, especially when much of that information is conflicting or contradictory and when it is being constantly updated. Coping with information overload by filtering out information that is irrelevant, vague or that seems untrustworthy may be undermined during the COVID‐19 pandemic. |
Applying strategies to better manage online health information, especially when it is conflicting, inconsistent and abundant. Promoting an ability to critically appraise the results of OHR via user‐friendly consumer guides that provide simple and clear instructions about factors to consider when encountering online health information. |
| Ineffective online reassurance seeking |
Unrealistic expectations of the Internet occur because: The internet was not designed to provide reassurance; Uncertainty is embedded in the process of OHR; Outcome of OHR is largely unpredictable. Online reassurance seeking for health‐related matters is often ineffective. |
Improving understanding of what the internet can do for an anxious person and the limitations when the internet is used to obtain reassurance about health‐related threats. |
Abbreviation: OHR, online health research.