An Assessment-based Solution to a Human-Service Employee Performance Problem: An Initial Evaluation of the Performance Diagnostic Checklist - Human Services.

The PDC-HS implicated a lack of proper training on participant duties and a lack of performance feedback as contributors to the performance problems. As a result, an intervention targeting training on participant duties and performance feedback was implemented across eight treatment rooms; the intervention increased performance in all rooms. This preliminary validation study suggests the PDC-HS may prove useful in solving performance problems in human-service settings.