| Literature DB >> 8543468 |
Abstract
Total quality management promises to reconcile cost/quality conflicts, increase customer satisfaction, and improve hospitals' competitiveness as well as operational and financial performance. This article reviews the hospital literature on TQM and concludes that there is little evidence to substantiate these claims. The article concludes with implications for research and management.Mesh：
Year: 1995 PMID： 8543468 DOI： 10.1097/00004010-199502040-00003
Source DB: PubMed Journal: Health Care Manage Rev ISSN： 0361-6274