Family perceptions of consumers as case managers.

Family members of clients participating in a randomized trial of consumer delivered case management services were found to be satisfied with the service, without regard to whether or not their ill relative was served by a consumer case management team. While family members did not necessarily know that their ill relative's case manager was a consumer, the attitude toward the capabilities of consumers serving as case managers was positive.

RCT Entities:   Population Interventions Outcomes