BACKGROUND: Understanding how medical scribes impact care delivery can inform decision-makers who must balance the cost of hiring scribes with their contribution to alleviating clinician burden. OBJECTIVE: The objective of this study was to understand how scribes impacted provider efficiency and satisfaction. DESIGN: This was mixed-methods study. PARTICIPANTS: Internal and family medicine clinicians were included. MEASURES: We administered structured surveys and conducted unstructured interviews with clinicians who adopted scribes. We collected average days to close charts and quantity of after-hours clinical work in the 6 months before and after implementation using electronic health record data. We conducted a difference in difference (DID) analysis using a multilevel Poisson regression. RESULTS: Three themes emerged from the interviews: (1) charting time is less after training; (2) clinicians wanted to continue working with scribes; and (3) scribes did not reduce the overall inbox burden. In the 6-month survey, 76% of clinicians endorsed that working with a scribe improved work satisfaction versus 50% at 1 month. After implementation, days to chart closure decreased [DID=0.38 fewer days; 95% confidence interval (CI): -0.61, -0.15] the average minutes worked after hours on clinic days decreased (DID=-11.5 min/d; 95% CI: -13.1, -9.9) as did minutes worked on nonclinical days (DID=-24.9 min/d; 95% CI: -28.1, -21.7). CONCLUSIONS: Working with scribes was associated with reduced time to close charts and reduced time using the electronic health record, markers of efficiency. Increased satisfaction accrued once scribes had experience.
BACKGROUND: Understanding how medical scribes impact care delivery can inform decision-makers who must balance the cost of hiring scribes with their contribution to alleviating clinician burden. OBJECTIVE: The objective of this study was to understand how scribes impacted provider efficiency and satisfaction. DESIGN: This was mixed-methods study. PARTICIPANTS: Internal and family medicine clinicians were included. MEASURES: We administered structured surveys and conducted unstructured interviews with clinicians who adopted scribes. We collected average days to close charts and quantity of after-hours clinical work in the 6 months before and after implementation using electronic health record data. We conducted a difference in difference (DID) analysis using a multilevel Poisson regression. RESULTS: Three themes emerged from the interviews: (1) charting time is less after training; (2) clinicians wanted to continue working with scribes; and (3) scribes did not reduce the overall inbox burden. In the 6-month survey, 76% of clinicians endorsed that working with a scribe improved work satisfaction versus 50% at 1 month. After implementation, days to chart closure decreased [DID=0.38 fewer days; 95% confidence interval (CI): -0.61, -0.15] the average minutes worked after hours on clinic days decreased (DID=-11.5 min/d; 95% CI: -13.1, -9.9) as did minutes worked on nonclinical days (DID=-24.9 min/d; 95% CI: -28.1, -21.7). CONCLUSIONS: Working with scribes was associated with reduced time to close charts and reduced time using the electronic health record, markers of efficiency. Increased satisfaction accrued once scribes had experience.
Authors: Brian G Arndt; John W Beasley; Michelle D Watkinson; Jonathan L Temte; Wen-Jan Tuan; Christine A Sinsky; Valerie J Gilchrist Journal: Ann Fam Med Date: 2017-09 Impact factor: 5.166
Authors: Marc L Martel; Brian H Imdieke; Kayla M Holm; Sara Poplau; William G Heegaard; Jon L Pryor; Mark Linzer Journal: Jt Comm J Qual Patient Saf Date: 2018-04-23
Authors: Fabrizio Toscano; Eloise O'Donnell; Joan E Broderick; Marcella May; Pippa Tucker; Mark A Unruh; Gabriele Messina; Lawrence P Casalino Journal: J Gen Intern Med Date: 2020-08-17 Impact factor: 5.128
Authors: Tyler J Miksanek; M Reza Skandari; Sandra A Ham; Wei Wei Lee; Valerie G Press; Marie T Brown; Neda Laiteerapong Journal: Ann Intern Med Date: 2020-10-06 Impact factor: 25.391
Authors: Heather A Heaton; David M Nestler; William J Barry; Richard A Helmers; Mustafa Y Sir; Deepi G Goyal; Derek A Haas; Robert S Kaplan; Annie T Sadosty Journal: Mayo Clin Proc Innov Qual Outcomes Date: 2019-02-26