Agathoklis Efthymiadis 1 , Edward Jm Hart 1 , Alexandra M Guy 1 , Rebecca Harry 2 , Tharani Mahesan 2 , Wissam Abou Chedid 2 , Santiago Uribe-Lewis 2 , Matthew Ja Perry 2 Show Affiliations »
Abstract
OBJECTIVE: To evaluate urology patient satisfaction with telephone consultations during the COVID-19 pandemic. METHODS: All patients who received a telephone appointment in a 1-month period were invited to complete a questionnaire. An adaption of the Telehealth Satisfaction Scale (TeSS) was used. Patient responses were compared based on type of clinic, age and gender. RESULTS: 119 questionnaires were completed. The majority of responses to the adapted TeSS (Q1-7) were graded as 'Excellent', ranging from 79 (66%) to 112 (94%). 'Agree' responses ranged from 92 (77%) to 117 (98%) for questions (Q8-12), indicating high satisfaction. Patients consulted in post radical prostatectomy and PSA surveillance clinics gave a significantly greater number of 'Excellent' or 'Agree' responses. Older age was associated with a significantly greater number of 'Agree' responses to one item only. Responses were not affected by gender. CONCLUSION: Our study demonstrates high overall satisfaction with the use of telephone consultations among urology patients. For some patients, telephone consultations are more suitable and may be utilised more frequently in the future. However, it is clear that in selected cases face-to-face consultations are required for safe, comprehensive clinical assessment. © Royal College of Physicians 2021. All rights reserved.
OBJECTIVE: To evaluate urology patient satisfaction with telephone consultations during the COVID-19 pandemic. METHODS: All patients who received a telephone appointment in a 1-month period were invited to complete a questionnaire. An adaption of the Telehealth Satisfaction Scale (TeSS) was used. Patient responses were compared based on type of clinic, age and gender. RESULTS: 119 questionnaires were completed. The majority of responses to the adapted TeSS (Q1-7) were graded as 'Excellent', ranging from 79 (66%) to 112 (94%). 'Agree' responses ranged from 92 (77%) to 117 (98%) for questions (Q8-12), indicating high satisfaction. Patients consulted in post radical prostatectomy and PSA surveillance clinics gave a significantly greater number of 'Excellent' or 'Agree' responses. Older age was associated with a significantly greater number of 'Agree' responses to one item only. Responses were not affected by gender. CONCLUSION: Our study demonstrates high overall satisfaction with the use of telephone consultations among urology patients. For some patients, telephone consultations are more suitable and may be utilised more frequently in the future. However, it is clear that in selected cases face-to-face consultations are required for safe, comprehensive clinical assessment. © Royal College of Physicians 2021. All rights reserved.
Entities: Chemical
Keywords:
COVID-19; SARS-CoV-2; Telemedicine; coronavirus; teleurology
Year: 2021
PMID： 33791468 PMCID： PMC8004310 DOI： 10.7861/fhj.2020-0076
Source DB: PubMed Journal: Future Healthc J ISSN： 2514-6645