| Literature DB >> 33415232 |
Abstract
The phenomenon of workplace violence (WPV) is prevalent in clinical settings affecting nurses and nursing students. Mental health nursing simulations may be used to impart knowledge and skills to nursing students to manage and prevent incidents of WPV. This article presents attained competency skills by nursing students after attending a simulation, and how they implemented their knowledge learned in their clinical rotations. Students attended a Mental Health Nursing Simulation on WPV and completed surveys. The simulation enhanced the students' communication skills, empathy, ability to manage verbally aggressive patients, ability to set personal boundaries, and ability to seek support from others. Participants reported physical and verbal forms of WPV and application of learned evidence-based skills in their clinical rotations. Evidence-based skills to manage and prevent WPV taught to nursing students via mental health nursing simulations can enhance their clinical competency, and they should be embedded in a nursing curriculum.Entities:
Keywords: mental health nursing; nursing education; nursing simulation; standardized patient; workplace violence
Year: 2019 PMID: 33415232 PMCID: PMC7774437 DOI: 10.1177/2377960819843696
Source DB: PubMed Journal: SAGE Open Nurs ISSN: 2377-9608
Participants Characteristics.
| Characteristics | n | % |
|---|---|---|
| Age range | ||
| 18 to 24 years old | 6 | 40 |
| 25 to 34 years old | 7 | 46.67 |
| 35 to 44 years old | 1 | 6.66 |
| 45 to 54 years old | 1 | 6.66 |
| Gender | ||
| Male | 3 | 20 |
| Female | 12 | 80 |
| Nursing program enrolled | ||
| Traditional Bachelor of Science in Nursing | 10 | 66.67 |
| Entry-level Master of Science in Nursing | 5 | 33.33 |
| Previous training on workplace violence | ||
| Yes | 1 | 6.67 |
| No | 14 | 93.33 |
Number of Verbal and Physical WPV Incidents Reported by the Participants.
| Number of students | Clinical rotation setting | Verbal violence incidents | Physical violence incidents | ||||||
|---|---|---|---|---|---|---|---|---|---|
| Week 1 | Week 2 | Week 3 | Week 4 | Week 1 | Week 2 | Week 3 | Week 4 | ||
| 8 | Clinical setting | 7 | 3 | 2 | 3 | 2 | 0 | 0 | 0 |
| 7 | Clinical setting | 19 | 12 | 13 | 6 | 1 | 4 | 0 | 0 |
Note. WPV = Workplace violence.
Examples of WPV Incidents Reported by the Participants.
| Types of WPV | Examples of WPV behaviors |
|---|---|
| Verbal violence | “Yelling, cursing” |
| “Raising voice” | |
| “Threatening speech” | |
| “Swearing” | |
| “Raising voice, aggressive language” | |
| “The patient was directing insults at me” | |
| “Yelling” | |
| Physical violence | “Hitting head on the wall” |
| “Throwing a water container” | |
| “Threw a pitcher of water” | |
| “The client slapped the BP cuff out of my hand” | |
| “Patient . . . starts to approach nurse in an aggressive manner, he puts his face in the nurse's personal space” |
Note. WPV = Workplace violence.
Participants' Application of Knowledge Into Practice to Manage WPV Incidents.
| Therapeutic communication skills | Other interventions |
|---|---|
| “I calmly listened” | “I used a calm approach” |
| “Used clear, simple instructions” | “Instructed client to calm down and do breathing technique” |
| “Listen to patient's requests” | “Breathing technique” |
| “I de-escalated the situation by speaking calmly” | “I was calm, I was empathetic” |
| “Setting limits” | |
| “Redirection” | |
| “Took charge with calm, firm directions” | |
| “Asked an additional nursing student to come with me for help” |
Note. WPV = Workplace violence.
Pre- and Postresponse Percentages of Each Item of the Mental Health Nursing Clinical Confidence Scale.
| Questions | Pre (percent) | Post (percent) | ||||||
|---|---|---|---|---|---|---|---|---|
| Not at all | Somewhat confident | Moderately confident | Very confident | Not at all | Somewhat confident | Moderately confident | Very confident | |
| 1. I can communicate effectively with clients with a mental health problem |
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| 2. I can carry out a comprehensive psychosocial assessment of clients | 13.3 | 80.0 | 6.7 | 0.0 | 0.0 | 33.3 | 60.0 | 6.7 |
| 3. I can conduct a mental status examination | 0.0 | 0.0 | 40.0 | 60.0 | 0.0 | 33.3 | 20.0 | 46.7 |
| 4. I can develop a nursing care plan on the basis of my assessment | 60.0 | 33.3 | 6.7 | 0.0 | 0.0 | 13.3 | 40 | 46.7 |
| 5. I can assist clients with a mental illness to clarify treatment goals | 33.3 | 33.3 | 26.7 | 6.7 | 6.7 | 13.3 | 73.3 | 6.7 |
| 6. I am able to provide basic counseling for clients with a mental illness | 46.7 | 40.0 | 13.3 | 0.0 | 13.3 | 33.3 | 46.7 | 6.7 |
| 7. I am able to be empathic with clients with a mental illness |
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| 8. I can provide information and education for clients regarding their diagnosis | 6.7 | 20.0 | 53.3 | 20.0 | 6.7 | 26.7 | 47.7 | 20 |
| 9. I am able to assist clients to develop living skills | 20.0 | 40.0 | 20.0 | 13.7 | 0.0 | 20.0 | 60.0 | 20.0 |
| 10. I have a basic knowledge of antipsychotic medications and their side effects | 33.3 | 40.0 | 20.0 | 6.7 | 0.0 | 33.3 | 46.7 | 20.0 |
| 11. I am able to provide client education regarding the effects and side effects of medications | 66.7 | 20 | 13.3 | 0.0 | 6.7 | 33.3 | 46.7 | 13.3 |
| 12. I can conduct a suicide risk assessment | 40 | 46.7 | 13.3 | 0.0 | 6.7 | 33.3 | 40.0 | 20.0 |
| 13. I can handle patients who are verbally aggressive |
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| 14. I am able to establish my own personal boundaries when relating to clients with a mental illness |
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| 15. I can seek support from other members of the mental health team |
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Source: Bell, A., Horsfall, J., & Goodin, W. (1998). The Mental Health Nursing Clinical Confidence Scale: A tool for measuring undergraduate learning on mental health clinical placements. Australian & New Zealand Journal of Mental Health Nursing, 7(4), 184–190. Copyright of International Journal of Mental Health Nursing is the property of Wiley-Blackwell. Reprinted with permission from Wiley-Blackwell.
Change in Pre- and Postresponses to Each Mental Health Nursing Clinical Confidence Scale Questions.
| Questions | ||
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| 1. I can communicate effectively with clients with a mental health problem | 3.447 |
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| 2. I can carry out a comprehensive psychosocial assessment of clients | 2.840 | .005 |
| 3. I can conduct a mental status examination | 3.100 | .002 |
| 4. I can develop a nursing care plan on the basis of my assessment | 3.223 | .001 |
| 5. I can assist clients with a mental illness to clarify treatment goals | 2.299 | .022 |
| 6. I am able to provide basic counseling for clients with a mental illness | 2.235 | .025 |
| 7. I am able to be empathic with clients with a mental illness | 3.360 |
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| 8. I can provide information and education for clients regarding their diagnosis | 0.302 | .763 |
| 9. I am able to assist clients to develop living skills | 1.565 | .118 |
| 10. I have a basic knowledge of antipsychotic medications and their side effects | 2.489 | .013 |
| 11. I am able to provide client education regarding the effects and side effects of medications | 3.307 | .001 |
| 12. I can conduct a suicide risk assessment | 2.295 | .022 |
| 13. I can handle patients who are verbally aggressive | 2.486 |
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| 14. I am able to establish my own personal boundaries when relating to clients with a mental illness | 3.109 |
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| 15. I can seek support from other members of the mental health team | 3.245 |
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Source: Bell, A., Horsfall, J., & Goodin, W. (1998). The Mental Health Nursing Clinical Confidence Scale: A tool for measuring undergraduate learning on mental health clinical placements. Australian & New Zealand Journal of Mental Health Nursing, 7(4), 184–190. Copyright of International Journal of Mental Health Nursing is the property of Wiley-Blackwell. Reprinted with permission from Wiley-Blackwell.