| Literature DB >> 33229556 |
Ariana Orvell1, Ethan Kross2,3, Susan A Gelman4.
Abstract
Creating resonance between people and ideas is a central goal of communication. Historically, attempts to understand the factors that promote resonance have focused on altering the content of a message. Here we identify an additional route to evoking resonance that is embedded in the structure of language: the generic use of the word "you" (e.g., "You can't understand someone until you've walked a mile in their shoes"). Using crowd-sourced data from the Amazon Kindle application, we demonstrate that passages that people highlighted-collectively, over a quarter of a million times-were substantially more likely to contain generic-you compared to yoked passages that they did not highlight. We also demonstrate in four experiments (n = 1,900) that ideas expressed with generic-you increased resonance. These findings illustrate how a subtle shift in language establishes a powerful sense of connection between people and ideas.Entities:
Keywords: emotion; language; persuasion
Year: 2020 PMID: 33229556 PMCID: PMC7733818 DOI: 10.1073/pnas.2010939117
Source DB: PubMed Journal: Proc Natl Acad Sci U S A ISSN: 0027-8424 Impact factor: 11.205
Fig. 1.Presence of different linguistic indicators in highlighted vs. nonhighlighted control passages. The figure depicts the percent of highlighted and nonhighlighted control passages that contained at least one instance of generic-you, generic-we, generic-people, and generic-one. “Any generic indicator” depicts the percent of highlighted vs. nonhighlighted control passages that contained at least one of these linguistic indicators of generality. The figure also depicts the percent of highlighted and nonhighlighted control passages with first-person singular pronouns as a point of contrast. Note that frequency of generic- one was very low, limiting the appropriateness of an inferential statistical test.
Multilevel models examining the fixed effects of condition (highlighted passages vs. nonhighlighted control passages) and word count on presence (vs. absence) of linguistic indicators of generality and first-person singular pronouns in study 1
| Fixed effects | Random effects | |||||||
| SE | 95% CI | OR | Variance | SD | ||||
| Generic-you | ||||||||
| Condition | 2.55 | 0.268 | 9.54 | <0.001 | 2.05, 3.12 | 12.86 | — | — |
| Word count | 0.01 | 0.003 | 2.79 | 0.005 | 0.002, 0.015 | 1.01 | — | — |
| Condition × word count | 0.01 | 0.006 | 1.15 | 0.249 | −0.005, 0.020 | 1.01 | — | — |
| — | — | — | — | — | — | 0.80 | 0.90 | |
| Generic-we | ||||||||
| Condition | 1.59 | 0.346 | 4.61 | <0.001 | 1.00, 2.32 | 4.91 | — | — |
| Word count | 0.01 | 0.004 | 2.23 | 0.026 | 0.001, 0.017 | 1.01 | — | — |
| Condition × word count | 0.00 | 0.008 | 0.49 | 0.625 | −0.012, 0.020 | 1.00 | — | — |
| — | — | — | — | — | — | 0.98 | 0.99 | |
| Generic-people | ||||||||
| Condition | 2.75 | 0.606 | 4.54 | <0.001 | 1.73, 4.19 | 15.68 | — | — |
| Word count | 0.01 | 0.005 | 1.32 | 0.188 | −0.011, 0.015 | 1.01 | — | — |
| Condition × word count | 0.01 | 0.011 | 0.52 | 0.604 | −0.012, 0.042 | 1.01 | — | — |
| — | — | — | — | — | — | 0.00 | 0.00 | |
| Any indicator of generality | ||||||||
| Condition | 2.63 | 0.216 | 12.14 | <0.001 | 2.22, 3.07 | 13.82 | — | — |
| Word count | 0.01 | 0.003 | 3.19 | 0.001 | 0.003, 0.015 | 1.01 | — | — |
| Condition × word count | 0.00 | 0.006 | 0.74 | 0.457 | −0.007, 0.015 | 1.00 | — | — |
| — | — | — | — | — | — | 0.46 | 0.68 | |
| First-person singular pronouns | ||||||||
| Condition | −1.18 | 0.145 | −6.12 | <0.001 | −1.18, −0.603 | 0.41 | — | — |
| Word count | 0.01 | 0.003 | 4.94 | <0.001 | 0.009, 0.021 | 1.01 | — | — |
| Condition × word count | 0.02 | 0.006 | 2.73 | 0.006 | 0.004, 0.027 | 1.02 | — | — |
| — | — | — | — | — | — | 1.41 | 1.19 | |
Tables 1–3 list fixed effects terms in regular text and random effects terms in italicized text.
Multilevel model examining the effect of condition (highlighted vs. nonhighlighted control passage) on resonance ratings in study 2
| Fixed effects | Random effects | |||||||
| SE | 95% CI | Variance | SD | |||||
| Condition | 0.79 | 0.073 | 145 | 10.87 | <0.001 | 0.648, 0.930 | — | — |
| Word count | −0.01 | 0.003 | 108 | −2.79 | 0.006 | −0.014, −0.003 | — | — |
| Condition × word count | −0.02 | 0.006 | 107 | −3.58 | <0.001 | −0.033, −0.010 | — | — |
| | — | — | — | — | — | — | 0.70 | 0.84 |
| | — | — | — | — | — | — | 0.32 | 0.56 |
| — | — | — | — | — | — | 0.10 | 0.32 | |
df, degrees of freedom.
Multilevel model examining the effect of condition (i.e., linguistic contrast) on resonance ratings in Studies 3, 4 and 5
| Fixed effects | Random effects | |||||||
| SE | 95% CI | Variance | SD | |||||
| Study 3 | ||||||||
| Condition | 0.09 | 0.029 | 5040 | 2.99 | 0.003 | 0.030, 0.142 | — | — |
| Word count | −1.41 | 0.005 | 52 | −2.81 | 0.007 | −0.024, −0.004 | — | — |
| Condition × word count | −0.005 | 0.003 | 5182 | −1.61 | 0.108 | −0.010, 0.001 | — | — |
| — | — | — | — | — | — | 0.59 | 0.77 | |
| — | — | — | — | — | — | 0.14 | 0.37 | |
| Study 4 | ||||||||
| Condition | 0.08 | 0.034 | 3761 | 2.29 | 0.022 | 0.011, 0.143 | — | — |
| — | — | — | — | — | — | 0.34 | 0.58 | |
| — | — | — | — | — | — | 0.15 | 0.39 | |
| Study 5 | ||||||||
| Condition | 0.08 | 0.029 | 344 | 2.57 | 0.011 | 0.018, 0.133 | — | — |
| | — | — | — | — | — | — | 0.43 | 0.66 |
| | — | — | — | — | — | — | 0.08 | 0.28 |
| | — | — | — | — | — | — | 0.17 | 0.41 |
| Condition | 0.09 | 0.027 | 343 | 3.20 | 0.002 | 0.034, 0.142 | — | — |
| | — | — | — | — | — | — | 0.44 | 0.67 |
| | — | — | — | — | — | — | 0.05 | 0.21 |
| | — | — | — | — | — | — | 0.18 | 0.42 |
| Condition | 0.05 | 0.025 | 6573 | 1.80 | 0.072 | −0.004, 0.095 | — | — |
| | — | — | — | — | — | — | 0.38 | 0.62 |
| | — | — | — | — | — | — | 0.20 | 0.44 |
In studies 3, 4, and the “People vs. I” contrast in study 5, random slopes for the effect of condition at the participant level were not allowed to vary, explaining variation in degrees of freedom.