| Literature DB >> 32539710 |
L Rogers1, A De Brún2, E McAuliffe2.
Abstract
BACKGROUND: This research aims to explore an identified gap in implementation science methodology, that is, how to assess context in implementation research. Context is among the strongest influences on implementation success but is a construct that is poorly understood and reported within the literature. Consequently, there is little guidance on how to research context. This study addresses this issue by developing a method to account for the active role of context during implementation research. Through use of a case study, this paper demonstrates the value of using our context coding framework.Entities:
Keywords: Context; Contextual factors; Evaluation; Healthcare; Implementation science
Mesh:
Year: 2020 PMID: 32539710 PMCID: PMC7296653 DOI: 10.1186/s12874-020-01044-5
Source DB: PubMed Journal: BMC Med Res Methodol ISSN: 1471-2288 Impact factor: 4.615
Description of Case A
| Case A | |
|---|---|
| Hospital classification | Model 3- Hospitals that can provide 24-h acute surgery, acute medicine, and critical care. |
| Location | Rural |
| Financial Structure | Statutory hospital |
| Hospital size | Approximately 200 bed capacity |
| Team size | |
| Team Specialty | Surgical |
Context Coding Framework
| System Level | Characteristic | Definition | Example | |
|---|---|---|---|---|
| System-Level Determinants | Social Environment | Cosmopolitanism | How connected the hospital is with external organisations/events and the impact of this network? | View that being affiliated with a hospital group (hospitals in Ireland organised into seven hospital groups) provides more learning opportunities for staff. |
| Peer Pressure | Mimetic or competitive pressure to implement an intervention. | A team member asks researchers if other teams have “embedded it better” and how this was achieved. | ||
| Political Environment | External Incentives and Influence | External incentives to spread the uptake of interventions (national policy, guidelines, collaborations), external influence regarding decision making (e.g. external change agents). | Perceived threat following a proposed systems change leaving staff anxious about future prospects. | |
| Economic Environment | External economic factors within the wider health system which may influence the capacity and resources available to the setting. | Disparity in funding. Hospitals, comparable in size and characteristics acknowledged as receiving greater resources due to previously publicised incidents. | ||
| Organisational-Level Determinants | Structural characteristics | Hospital Classification | Participants confirm an increased demand on the hospital, with the number of patients on trolleys exceeding the norm. | |
| Hospital size | ||||
| Hospital workload | ||||
| Networks and communications | The quality of communication within the organisation and relationships amongst its members. | National survey data highlight strong relationships among staff, however, relationships between management and frontline appear taut. | ||
| Culture | The norms, values and assumptions of the organisation, the degree of autonomy given to staff and their perceptions of change. | Hospital documents suggest a culture characterised by openness, trust and inclusion. | ||
| Compatibility | Is there a tangible fit between the values and norms of the organisation to the intervention? | The collective leadership intervention appears to align with the open culture outlined in hospital reports. | ||
| Organisational support | Is organisational support evident? Are rewards offered by the organisation for engagement with the intervention? | Food provided by the organisation at each session and is suggested to enhance staff attendance. | ||
| Organisational climate | Staff perceptions of and emotional responses to the characteristics of their organisation including attitudes towards learning. | One team member discusses the importance of valuing staff by supporting their educational needs. | ||
| Organisational leadership engagement | Are organisational leaders/managers (e.g. CEOs, executive members) committed/to the implementation effort? | Senior managers: • Encouraged engagement • Ensured follow through with outcomes • Provided resources • Organised implementation | ||
| Available resources | The level of resources available within the organisation to complete the intervention including human (e.g. appropriate staffing levels), financial and technological resources. | Noted that if one team member “was left do his job, the hospital would benefit but it doesn’t have the resources”. | ||
| Team-Level Determinants | Structural characteristics | Team size | Workload: participant notes she had “no time” to prepare for the intervention, it “makes up 0.001% of our work”. | |
| Team turnover/stability | ||||
| Team workload | ||||
| Teamwork | The quality of communication within the team and relationships amongst its members. | “Unless you approach {them} you would get no communication throughout the day”. | ||
| Culture | The norms, values and assumptions of the team, the degree of autonomy given to staff and their perceptions of change. | “Put up and shut up” mind set “…views are valued, sought out in comparison to other multidisciplinary teams I would have been on…like every member is valued and their input is welcomed”. | ||
| Compatibility | Does the intervention fit with existing workflows of the team? | Due to the “pressurised” nature of the ward environment (high patient turnover and poor staffing levels) the compatibility of intervention with the team’s current workload is questionable. | ||
| Available resources | The level of resources available to complete the intervention within the team including human (e.g. appropriate staffing levels), financial and technological resources. | Inadequate staffing impeded staff engagement with the intervention: “we were short staffed, just couldn’t get the time”. | ||
| Local leadership engagement | Are frontline leaders/managers (e.g. consultants, clinical nurse managers) committed and involved in the implementation? Are peer leaders evident? | One senior team member asks to take intervention materials to use with junior doctors at another education session. | ||
| Team efficacy | Does the team believe in their skills and capabilities to implement the intervention successfully? | The team raise concerns regarding lack of training and skills to achieve their developed goals. | ||
| Individual-Level Determinants | Self -efficacy | An individual’s belief in their capabilities to implement the intervention and manage its outputs. | One team member indicates that he is capable to contribute more to the team, but his job role does not allow this. | |
| Individual attitudes | Participants perceptions of the advantage and relevance of the intervention. Is the intervention’s implementation considered a priority or an additional burden in daily practice? | The intervention is “a great way of stopping and reflecting”. | ||
Fig. 1Context coding framework development
Data sources utilised within the context coding framework
| Data Sources | Implementation data from wider collective leadership intervention- pre/post survey and interview data |
| Observational field notes | |
| Interview data (implementation focus) | |
| Annual hospital reports | |
| Culture audits | |
| Staff satisfaction survey results |
Criteria used to assign ratings to constructs-Adapted from Damschroder & Lowery (2013) (http://creativecommons.org/licenses/by/4.0/)
| Rating | Criteria |
|---|---|
| −2 | The construct is a negative influence in the organisation, and/or an impeding influence in implementation efforts. Majority of participants describe how the construct manifests in a negative way by describing explicit examples. |
| -1 | There is a mixed effect but overall the construct is noted to be a negative influence in the organisation, and/or an impeding influence in implementation efforts. Participants describe how the construct manifests in a negative way but without concrete examples or sufficient information are given to make an indirect inference of a negative effect. |
| 0 | A construct has a neutral influence if it appears to have a neutral effect (participants contradict each other) or there is no evidence positive or negative. |
| + 1 | There is a mixed effect but overall the construct is noted to be a positive influence in the organisation, and/or a facilitating influence in implementation efforts. Participants describe how the construct manifests in a positive way but without concrete examples or sufficient information is given to make an indirect inference of a positive effect. |
| + 2 | The construct is a positive influence in the organisation, and/or a facilitating influence in implementation efforts. Majority of participants describe how the construct manifests in a positive way by describing explicit examples. |
Fig. 2Process of Application
Techniques used to enhance the scientific rigour of the context coding framework
| Trustworthiness | Application in case study | Additional application strategies |
|---|---|---|
| Credibility | Prolonged engagement: continuous data collection to provide sufficient understanding of the context. Triangulation of data: use of multiple methods to develop a detailed understanding of the context. Reflexivity: authors discussed their biases and assumptions throughout the evaluation process. Deviant case analysis: data that did not correspond with emerging coding patterns were included | Member checking: verifying findings with participants |
| Dependability | Coding checks were completed during team meetings throughout the evaluation process. Audit trail: decisions on rating adjustments were recorded throughout the evaluation process | Double coding: more than one researcher independently assesses the data and the consistency of the rating is compared |
Context coding framework pre-implementation: Culture (Case A)
| System Level | Characteristic | Site Description | Construct Rating |
|---|---|---|---|
Culture: | • Hospital reports suggests a culture characterised by openness, trust, and inclusion | Construct has a positive effect that may facilitate implementation | |
Culture: | • Survey data suggests that there is a hierarchical culture within the team in which staff sometimes feel unheard, unable to speak up, and isolated. 16% also agreed that they feel intimidated by team members' behavior • Interview data also highlights a hierarchical culture: ◦ Control- “the consultants are in charge, what they say goes, the consultants make demands”-some noted to “push the boundaries” ◦ Silo working- “We’re just so individual…it is quite siloed”, “Everyone just kind of looks after themselves” ◦ Staff “afraid to open your mouth” to a senior member of staff, this “fear factor” is recognised as impacting the reporting culture within the team ◦ Suggested that senior doctors are “dismissive of any other disciplines”, “never ask my opinion” • Despite the hierarchy discussed by most participants, some team members are “satisfied” with the team and feel that “everyone is listened to” | Construct has a negative effect and may impede implementation |
Context coding framework pre- and post-implementation: Networks and Communication (Case A)
| System Level | Characteristic | Site Description | Construct Rating |
|---|---|---|---|
Networks and communications: | |||
• Hospital documents report that various forms of communication are used within the hospital as a whole (town hall meetings, hospital newsletter, informal meetings with the CEO) and at a local level (staff meetings, WhatsApp groups). • However, it is acknowledged that most staff do not have a digital identity signifying that their ability to receive information is dependent on their relevant line managers sharing information. • Hospital documents report a high level of “camaraderie” among staff which is compared to a “family like feeling” in each department. | Construct has a mixed effect but predominantly positive and may enhance implementation | ||
• Hospital documents report that various forms of communication are used within the wider hospital (town hall meetings, staff information sessions, communication steering committee) • From the national survey data • However, ◦ Although communication appears to be satisfactory within their team (67%) and with their line managers (65%), frontline staff report a lack of inclusive decision making with only 50% feeling that they have input into decisions that affect their work ◦ Communication with senior management appears unsatisfactory for most staff (42% satisfied) with only 45% content with the feedback mechanisms within the organisation | Construct has a mixed, neutral effect | ||
Context coding framework pre-and post-implementation: Teamwork (Case A)
| System Level | Characteristic | Site Description | Construct Rating |
|---|---|---|---|
Teamwork: | • From the survey data it is evident that the team do not have a forum to meet regularly, share information and provide feedback, with potential tension acknowledged between disciplines with only 40% agreeing that the doctors and nurses collaborate well. • From the interview data ◦ Inter-professional communication poor (“communication gets muddled up a lot”). ◦ Mixed views in relation to the communication between front-line and senior management: noted to be a lack of feedback but acknowledged that communication has improved since the appointment of a new CEO who is commended for “praising where praise is due”. ◦ The personalities of people “in senior positions” suggested as impacting communication which leads to “a bit of clashing” • From the interview data regarding ◦ Intra-professional tension: conflict in relation to the priorities of junior vs more senior members of staff: “…they are more about paperwork than the patient” ◦ Inter-professional tension: between disciplines; “I’m here to nurse, you’re here to do everything else”, “I have come across a nurse who is afraid of a doctor” ◦ Management and frontline tension: “Sometimes we are underappreciated by management”, “people above me…are meeting every day of the week. I don’t know what people do be meeting about but there are meetings every day, every hour of the week”-which is not fed back to staff. • Relationships suggested to be impacted by the busyness of the ward, rotation of staff, and “personalities” within the team (one team member described as “a bit difficult” by some participants which impacts their ability to speak up) • Few participants describe the relationships among the team positively characterising them as “open” and encouraging “mutual respect” | Construct may be an impeding influence on implementation | |
• From the observational data ◦ Open communication impacted by the fear culture within the team-impacting team member’s ability to speak up ◦ Written and verbal communication remains poor e.g. some staff report being the “middle-man” passing information between disciplines, noted that poor documentation is “part of the culture” ◦ Feedback from senior management noted to be unsatisfactory with information not being “filtered down” to staff on the ground ◦ However, sense that communication is improving between team members (e.g. doctors using the nurses’ first names) ◦ Improvements in communication recognised as being associated with improved relationships- “getting to know each other better” leading to greater ability to “voice {their} opinion quicker” • From the interview data ◦ Communication is noted to be “disjointed” among some disciplines. It is suggested that although communication is good between most team members some consultants wouldn’t “value your opinion” and would change the plan of care without consulting the wider multidisciplinary team. ◦ During the implementation of collective leadership intervention team members report that communication has “opened a bit more” with participants reporting that they feel “allowed to say {their concern/opinion} and voice it”. This is supported by senior medical professionals who note that “anybody now can talk to you… there is no limit. There’s nothing between us”, “you have a bit more ear” in relation to listening to other disciplines within the team. • From the observational data regarding ◦ Inter-professional tension at times between team members across the multidisciplinary team. ◦ Noted that the team can “have banter now”, with one team member who was previously “standoffish”, “making an effort” with staff • From the interview data ◦ Participants suggested that there was greater “camaraderie” among team members. ◦ Participants noted that the sessions enabled participants to get to know each other on a more personal level which “brought down some barriers” and allowed staff to see each other “in a different light”, making staff more approachable; “ • Relationships were noted to be dependent on the personalities of team members, a participant’s role within the team (health and social care professionals feel more “removed”) and the continuous rotation of staff | Construct has a mixed effect but predominantly negative and may impede implementation | ||