| Literature DB >> 32311036 |
Aihua Yan1, Yi Zou2, Dinesh A Mirchandani3.
Abstract
OBJECTIVE: Many countries have implemented quarantine rules during the global outbreak of coronavirus disease 2019 (COVID-19). Understanding how hospitals can continue providing services in an effective manner under these circumstances is thus important. In this study, we investigate how information technology (IT) helped hospitals in mainland China better respond to the outbreak of the pandemic.Entities:
Keywords: COVID-19 Pandemic; IT-enabled Services; Mainland China; hospital responding strategy
Mesh:
Year: 2020 PMID: 32311036 PMCID: PMC7188168 DOI: 10.1093/jamia/ocaa064
Source DB: PubMed Journal: J Am Med Inform Assoc ISSN: 1067-5027 Impact factor: 4.497
Figure 1.Coronavirus disease 2019 (COVID-19) statistics in China (January 22 to February 21, 2020).
Figure 2.Five themes evolution. T: theme.
Coding book for the 5 themes
| Code | Full name | Description | Events |
|---|---|---|---|
| Theme 1: Popular science education (n = 134 [37%]) | |||
| T1-PEAR | Popular medical science article—reprinted | Hospital provided medical popular education to the public about the prevention of COVID-19 from external sources. | 49 (37%) |
| T1-PEAO | Popular medical science article on COVID-19—original | Hospital provided education to the public about the prevention of COVID-19 originally created by the hospital. | 46 (34%) |
| T1-PESN | Popular medical science article related to special needs people | Hospital provided medical guidelines for chronic disease patients or special needs patients (eg, pregnant people, children, seniors) to take care of themselves at home. | 30 (22%) |
| T1-PEPI | Popular medical science article related to psychological issues | Hospital provided professional psychological advices to the public via manual or videos on how to handle stay-at-home pressure or anxiety risen from suspicion of COVID-19 infection or quarantine. | 9 (7%) |
| Theme 2: Digitalized hospital processes (n = 62 [17%]) | |||
| T2-OA1 | Suggested using online appointment | Hospital suggested that patients use online appointment methods as much as possible. | 5 (8%) |
| T2-OA2 | Partially implemented online appointment | A few of the hospital’s departments used online methods to make an appointment. | 2 (3%) |
| T2-OA3 | Fully implemented online appointment | All of the hospital’s outpatient services used online methods to make appointment. | 16 (26%) |
| T2-RPA | Robotic process automation or mobile services | Hospital used robots or mobile devices to support hospital processes (eg, using robots to deliver medicines to coronavirus patients). | 4 (6%) |
| T2-VO | Virtual organization | Hospital used IT-enabled services for hospital administration (eg, online meetings or social media groups). | 12 (19%) |
| T2-DSC | Digitized security controls | Hospital used digitalized administrative processes such as using infrared thermometer to detect temperature without body contact. | 18 (29%) |
| T2-SI | System integration | Hospital integrated information systems to support communications in multiple locations (eg, laboratory information system integration). | 5 (8%) |
| Theme 3: Knowledge management among medical professionals (n = 95 [26%]) | |||
| T3-OT | Online training | Hospital provided online training videos for intraorganizational training or for sharing training videos with medical professionals in other hospitals. | 32 (34%) |
| T3-OTG | Online treatment guidelines | Hospital shared online treatment guidelines pertaining to COVID-19 or other diseases with medical professionals. | 28 (29%) |
| T3-OC1 | Within-hospital online collaboration | Hospital’s medical professionals used online collaboration tools to work with colleagues in different locations of the hospital or with colleagues in Wuhan. | 5 (5%) |
| T3-OC2 | Cross-hospital online collaboration in Wuhan | Medical professionals from different hospitals supported the same hospital in Wuhan. They used online collaboration tools to discuss the treatment plan for patients. | 3 (3%) |
| T3-OC3 | Cross-hospital distributed online collaboration | There was online collaboration among medical professionals from multiple hospitals in multiple locations. | 27 (28%) |
| Theme 4: Telemedicine (n = 58 [16%]) | |||
| T4-OMC | Online medical consultation services for COVID-19 symptoms | Hospital provided online consultation services to patients with fever symptoms. | 22 (38%) |
| T4-OMP | Online medical consultation services for psychological issues | Hospital provided online consultation services to the public related to psychological issues. | 7 (12%) |
| T4-OMF | Online medical consultation services for follow-up consultation and prescription or other disease | Hospital provided online prescriptions, follow-up consultation services, and other disease consultation services to the existing patients. | 19 (33%) |
| T4-PSE | Patient's online self-assessment | Hospital provided online AI-enabled tools to the public for self-assessment. | 5 (9%) |
| T4-MHJ | Multihospital joint online doctor consultation services | Multiple hospitals provide online medical consultation services using external platforms such as Tencent Weibo. | 5 (9%) |
| Theme 5: New IT initiatives (n = 11 [3%]) | |||
| T5-ITP | New IT platform initiative | Hospital proposed new IT platform projects to better prepare for future outbreak of viruses/diseases. | 7 (64%) |
| T5-PHI | Promotion of the concept of “Internet plus healthcare services” | Hospital recognized the value of the Chinese government’s proposed concept of “Internet plus healthcare services.” | 4 (36%) |
AI: artificial intelligence; COVID-19: coronavirus disease 2019; IT: information technology.
Figure 3.Evolution of events in theme 1 (top) and theme 2 (bottom).
Figure 4.Evolution of events in theme 3 (top), theme 4 (middle), and theme 5 (bottom).
Figure 5.An integrated framework for configuring hospital’s responding strategy. IT: information technology.