J Margo Brooks Carthon1, Linda Hatfield, Heather Brom, Mary Houton, Erin Kelly-Hellyer, Amelia Schlak, Linda H Aiken. 1. Center for Health Outcomes and Policy Research (Drs Brooks Carthon, Brom, and Aiken and Ms Schlak), and Leonard Davis Institute of Health Economics, University of Pennsylvania, School of Nursing, Philadelphia (Drs Brooks Carthon, Brom, and Aiken and Ms Schlak); and Pennsylvania Hospital, Philadelphia (Dr Hatfield and Mss Houton and Kelly-Hellyer).
Abstract
BACKGROUND: Burnout among nurses is associated with lower patient satisfaction, yet few system-level solutions have been identified to improve outcomes. PURPOSE: The purpose of this study was to examine the relationship between nurse burnout and patient satisfaction and determine whether work environments are associated with these outcomes. METHODS: This study was a cross-sectional analysis of 463 hospitals in 4 states. Burnout was defined using the Maslach Burnout Inventory. Patient satisfaction was obtained from the Hospital Consumer Assessment of Healthcare Providers and Systems survey. RESULTS: Fifty percent of hospitals where burnout is high have poor work environments, which is strongly related to lower patient satisfaction. CONCLUSIONS: High levels of nurse burnout are associated with lower patient satisfaction. Our findings demonstrate that hospitals can improve outcomes through investments in work environments.
BACKGROUND: Burnout among nurses is associated with lower patient satisfaction, yet few system-level solutions have been identified to improve outcomes. PURPOSE: The purpose of this study was to examine the relationship between nurse burnout and patient satisfaction and determine whether work environments are associated with these outcomes. METHODS: This study was a cross-sectional analysis of 463 hospitals in 4 states. Burnout was defined using the Maslach Burnout Inventory. Patient satisfaction was obtained from the Hospital Consumer Assessment of Healthcare Providers and Systems survey. RESULTS: Fifty percent of hospitals where burnout is high have poor work environments, which is strongly related to lower patient satisfaction. CONCLUSIONS: High levels of nurse burnout are associated with lower patient satisfaction. Our findings demonstrate that hospitals can improve outcomes through investments in work environments.
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