Rachel L Graves1,2, Jesse Goldshear1, Jeanmarie Perrone2, Lyle Ungar1,3, Elissa Klinger1, Zachary F Meisel2, Raina M Merchant1,2. 1. Penn Medicine Center for Digital Health, University of Pennsylvania, 3400 Civic Center Blvd, Philadelphia, PA 19104, USA. 2. Department of Emergency Medicine, Perelman School of Medicine, University of Pennsylvania, Blockley Hall, 423 Guardian Drive Room 407, Philadelphia, PA 19104, USA. 3. Computer & Information Science, University of Pennsylvania, Levine Hall, 3330 Walnut Street, Philadelphia, PA 19104, USA.
Abstract
AIM: To characterize Yelp reviews about pain management and opioids. METHODS: We manually coded and applied natural language processing to 836 Yelp reviews of US hospitals mentioning an opioid medication. RESULTS: Yelp reviews by patients and caregivers describing experiences with pain management and opioids had lower ratings compared with other reviews. Negative descriptions of pain management and opioid-related experiences were more commonly described than positive experiences, and the number of themes they reflected was more diverse. CONCLUSION: Yelp reviews offer insights into pain management and opioid use that are not assessed by traditional surveys. As a free, highly utilized source of unstructured narratives, Yelp may allow ongoing assessment of policies related to pain management and opioid use.
AIM: To characterize Yelp reviews about pain management and opioids. METHODS: We manually coded and applied natural language processing to 836 Yelp reviews of US hospitals mentioning an opioid medication. RESULTS: Yelp reviews by patients and caregivers describing experiences with pain management and opioids had lower ratings compared with other reviews. Negative descriptions of pain management and opioid-related experiences were more commonly described than positive experiences, and the number of themes they reflected was more diverse. CONCLUSION: Yelp reviews offer insights into pain management and opioid use that are not assessed by traditional surveys. As a free, highly utilized source of unstructured narratives, Yelp may allow ongoing assessment of policies related to pain management and opioid use.
Entities:
Keywords:
Yelp; pain assessment; pain management; social media; opioids
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