Occupational stress in veterinary support staff.

A mixed-method study was used to characterize the occupational stress, health status, and coping strategies of 104 members of the Alabama Veterinary Technician Association. A Web-based survey was used to administer three validated and reliable instruments to gather the quantitative data, and interviews were conducted to gather qualitative data. Quantitative and qualitative data validated each other in all aspects of mental health, indicating that veterinary support staff's mental health status was low. Participants' mental health scores were lower than the US norm of 50, and a correlation between health status and occupational stressors indicated that those with higher perceived stress had lower mental and physical health. Interviews supported this finding. The results suggest that workload, death and dying, and conflict with veterinarians were prominent sources of stress and that veterinary support staff experience high stress that affects their health. Coping strategies were found to be related to mental health status, and those used by this workforce have been linked to negative outcomes. This study's findings indicate that staff health may have negative economic implications for practice owners and staff members.