Literature DB >> 20212302

Patients' question-asking behavior during primary care visits: a report from the AAFP National Research Network.

James M Galliher1, Douglas M Post, Barry D Weiss, L Miriam Dickinson, Brian K Manning, Elizabeth W Staton, Judith Belle Brown, John M Hickner, Aaron J Bonham, Bridget L Ryan, Wilson D Pace.   

Abstract

PURPOSE: The Ask Me 3 (AM3) health communication program encourages patients to ask specific questions during office visits with the intention of improving understanding of their health conditions and adherence to treatment recommendations. This study evaluated whether implementing AM3 improves patients' question-asking behavior and increases adherence to prescription medications and lifestyle recommendations.
METHODS: This randomized trial involved 20 practices from the American Academy of Family Physicians National Research Network that were assigned to an AM3 intervention group or a control group. Forty-one physicians in the practices were each asked to enroll at least 20 patients. The patients' visits were audio recorded, and recordings were reviewed to determine whether patients asked questions and which questions they asked. Patients were interviewed 1 to 3 weeks after the visit to assess their recall of physicians' recommendations, rates of prescription filling and taking, and attempts at complying with lifestyle recommendations.
RESULTS: The study enrolled 834 eligible patients in 20 practices. There were no significant difference between the AM3 and control patients in the rate of asking questions, but this rate was high (92%) in both groups. There also were no differences in rates of either filling or taking prescriptions, although rates of these outcomes were fairly high, too. Control patients were more likely to recall that their physician recommended a lifestyle change, however (68% vs 59%, P = .04).
CONCLUSIONS: In a patient population in which asking questions already occurs at a high rate and levels of adherence are fairly high, we found no evidence that the AM3 intervention results in patients asking specific questions or more questions in general, or in better adherence to prescription medications or lifestyle recommendations.

Entities:  

Mesh:

Year:  2010        PMID: 20212302      PMCID: PMC2834722          DOI: 10.1370/afm.1055

Source DB:  PubMed          Journal:  Ann Fam Med        ISSN: 1544-1709            Impact factor:   5.166


  31 in total

1.  Knowledge and attitude on screening mammography among low-literate, low-income women.

Authors:  T C Davis; C Arnold; H J Berkel; I Nandy; R H Jackson; J Glass
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2.  Illuminating the 'black box'. A description of 4454 patient visits to 138 family physicians.

Authors:  K C Stange; S J Zyzanski; C R Jaén; E J Callahan; R B Kelly; W R Gillanders; J C Shank; J Chao; J H Medalie; W L Miller; B F Crabtree; S A Flocke; V J Gilchrist; D M Langa; M A Goodwin
Journal:  J Fam Pract       Date:  1998-05       Impact factor: 0.493

Review 3.  Doctor-patient communication: a review of the literature.

Authors:  L M Ong; J C de Haes; A M Hoos; F B Lammes
Journal:  Soc Sci Med       Date:  1995-04       Impact factor: 4.634

4.  Empowering the patient in the consultation: a pilot study.

Authors:  S McCann; J Weinman
Journal:  Patient Educ Couns       Date:  1996-04

5.  Relationship of functional health literacy to patients' knowledge of their chronic disease. A study of patients with hypertension and diabetes.

Authors:  M V Williams; D W Baker; R M Parker; J R Nurss
Journal:  Arch Intern Med       Date:  1998-01-26

6.  Patient participation in the cancer consultation: evaluation of a question prompt sheet.

Authors:  P N Butow; S M Dunn; M H Tattersall; Q J Jones
Journal:  Ann Oncol       Date:  1994-03       Impact factor: 32.976

7.  Inadequate literacy is a barrier to asthma knowledge and self-care.

Authors:  M V Williams; D W Baker; E G Honig; T M Lee; A Nowlan
Journal:  Chest       Date:  1998-10       Impact factor: 9.410

8.  Randomised controlled trial of patient centred care of diabetes in general practice: impact on current wellbeing and future disease risk. The Diabetes Care From Diagnosis Research Team.

Authors:  A L Kinmonth; A Woodcock; S Griffin; N Spiegal; M J Campbell
Journal:  BMJ       Date:  1998-10-31

9.  The health care experience of patients with low literacy.

Authors:  D W Baker; R M Parker; M V Williams; K Pitkin; N S Parikh; W Coates; M Imara
Journal:  Arch Fam Med       Date:  1996-06

10.  Increasing patient knowledge, satisfaction, and involvement: randomized trial of a communication intervention.

Authors:  C C Lewis; R H Pantell; L Sharp
Journal:  Pediatrics       Date:  1991-08       Impact factor: 7.124

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  15 in total

1.  Relationship between self-reported racial composition of high school and health literacy among community health center patients.

Authors:  Kimberly A Kaphingst; Melody Goodman; Owen Pyke; Jewel Stafford; Christina Lachance
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2.  In this issue: relationships count for patients and doctors alike.

Authors:  John J Frey
Journal:  Ann Fam Med       Date:  2010 Mar-Apr       Impact factor: 5.166

3.  Editor's Spotlight/Take 5: Patients With Limited Health Literacy Ask Fewer Questions During Office Visits With Hand Surgeons.

Authors:  Seth S Leopold
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4.  The role of nonverbal and verbal communication in a multimedia informed consent process.

Authors:  Joseph M Plasek; David S Pieczkiewicz; Andrea N Mahnke; Catherine A McCarty; Justin B Starren; Bonnie L Westra
Journal:  Appl Clin Inform       Date:  2011-06-29       Impact factor: 2.342

5.  Patients With Limited Health Literacy Ask Fewer Questions During Office Visits With Hand Surgeons.

Authors:  Mariano E Menendez; Bastiaan T van Hoorn; Michael Mackert; Erin E Donovan; Neal C Chen; David Ring
Journal:  Clin Orthop Relat Res       Date:  2016-10-28       Impact factor: 4.176

6.  Communication and medication refill adherence: the Diabetes Study of Northern California.

Authors:  Neda Ratanawongsa; Andrew J Karter; Melissa M Parker; Courtney R Lyles; Michele Heisler; Howard H Moffet; Nancy Adler; E Margaret Warton; Dean Schillinger
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7.  Patients with mental health needs are engaged in asking questions, but physicians' responses vary.

Authors:  Ming Tai-Seale; Patricia K Foo; Cheryl D Stults
Journal:  Health Aff (Millwood)       Date:  2013-02       Impact factor: 6.301

8.  Physician-patient communication about dietary supplements.

Authors:  Derjung M Tarn; Debora A Paterniti; Jeffrey S Good; Ian D Coulter; James M Galliher; Richard L Kravitz; Arun S Karlamangla; Neil S Wenger
Journal:  Patient Educ Couns       Date:  2013-03-07

Review 9.  Patient-mediated interventions to improve professional practice.

Authors:  Marita S Fønhus; Therese K Dalsbø; Marit Johansen; Atle Fretheim; Helge Skirbekk; Signe A Flottorp
Journal:  Cochrane Database Syst Rev       Date:  2018-09-11

10.  Training Family Medicine Residents in Effective Communication Skills While Utilizing Promotoras as Standardized Patients in OSCEs: A Health Literacy Curriculum.

Authors:  Patti Pagels; Tiffany Kindratt; Danielle Arnold; Jeffrey Brandt; Grant Woodfin; Nora Gimpel
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