| Literature DB >> 18990256 |
Marleen Smits1, Ingrid Christiaans-Dingelhoff, Cordula Wagner, Gerrit van der Wal, Peter P Groenewegen.
Abstract
BACKGROUND: In many different countries the Hospital Survey on Patient Safety Culture (HSOPS) is used to assess the safety culture in hospitals. Accordingly, the questionnaire has been translated into Dutch for application in the Netherlands. The aim of this study was to examine the underlying dimensions and psychometric properties of the questionnaire in Dutch hospital settings, and to compare these results with the original questionnaire used in USA hospital settings.Entities:
Mesh:
Year: 2008 PMID: 18990256 PMCID: PMC2588576 DOI: 10.1186/1472-6963-8-230
Source DB: PubMed Journal: BMC Health Serv Res ISSN: 1472-6963 Impact factor: 2.655
Characteristics of the factors after confirmative and explorative factor analysis
| Teamwork across hospital units | 4 | 0.80 | 0.59 | Teamwork across hospital units | 5 | 0.72 |
| Teamwork within units | 4 | 0.83 | 0.66 | Teamwork within units | 4 | 0.66 |
| Hospital handoffs and transitions | 4 | 0.80 | 0.68 | Adequate shift changes | 2 | 0.65 |
| Frequency of event reporting | 3 | 0.84 | 0.79 | Frequency of event reporting | 3 | 0.79 |
| Nonpunitive response to error | 3 | 0.79 | 0.69 | Nonpunitive response to error | 3 | 0.69 |
| Communication openness | 3 | 0.72 | 0.72 | Communication openness | 3 | 0.72 |
| Feedback and communication about error | 3 | 0.78 | 0.75 | Feedback about and learning from error | 6 | 0.78 |
| Organisational learning – Continuous improvement | 3 | 0.76 | 0.57 | * | * | * |
| Supervisor/manager expectations/actions | 4 | 0.75 | 0.70 | Supervisor/manager expectations/actions | 4 | 0.70 |
| Hospital management support for safety | 3 | 0.83 | 0.68 | Hospital management support for safety | 3 | 0.68 |
| Staffing | 4 | 0.63 | 0.49 | Adequate staffing | 3 | 0.58 |
| Overall perceptions of safety | 4 | 0.74 | 0.62 | Overall perceptions of safety | 4 | 0.64 |
*The items of the American factors Feedback about and communication about error and Organisational learning – Continuous improvement combined into one factor, Feedback about and learning from error, in the explorative factor analysis.
Mean scores and factor loadings of the items regarding patient safety culture
| F4 | There is good cooperation among hospital units that need to work together | 3.04 | 0.79 | 0.73 | ||||||||||
| F10 | Hospital units work well together to provide the best care for patients | 3.05 | 0.80 | 0.72 | ||||||||||
| F2n | Hospital units do not coordinate well with each other | 3.51 | 0.75 | -0.60 | ||||||||||
| F3n | Things "fall between the cracks" when transferring patients from one unit to another | 3.49 | 0.80 | -0.52 | ||||||||||
| F7n | Problems often occur in the exchange of information across hospital units | 3.04 | 0.80 | -0.47 | ||||||||||
| A3 | When a lot of work needs to be done quickly, we work together as a team to get the work done | 3.91 | 0.59 | 0.73 | ||||||||||
| A1 | People support one another in this unit | 4.00 | 0.60 | 0.71 | ||||||||||
| A11 | When one area in this unit gets really busy, others help out | 3.78 | 0.68 | 0.63 | ||||||||||
| A4 | In this unit, people treat each other with respect | 3.87 | 0.62 | 0.59 | ||||||||||
| F11n | Shift changes are problematic for patients in this hospital | 2.45 | 0.72 | 0.76 | ||||||||||
| F5n | Important patient care information is often lost during shift changes | 2.59 | 0.85 | 0.71 | ||||||||||
| D2 | When a mistake is made, but has no potential to harm the patient, how often is this reported? | 2.89 | 1.07 | 0.88 | ||||||||||
| D3 | When a mistake is made that could harm the patient, but does not, how often is this reported? | 3.42 | 1.00 | 0.79 | ||||||||||
| D1 | When a mistake is made, but is caught and corrected before affecting the patient, how often is this reported? | 2.40 | 1.06 | 0.67 | ||||||||||
| A16n | Staff worry that mistakes they make are kept in their personnel file | 2.37 | 0.77 | 0.74 | ||||||||||
| A12n | When an event is reported, it feels like the person is being written up, not the problem | 2.58 | 0.83 | 0.74 | ||||||||||
| A8n | Staff feel like their mistakes are held against them | 2.22 | 0.81 | 0.68 | ||||||||||
| F6n | It is often unpleasant to work with staff from other hospital units | 2.43 | 0.67 | -0.62 | ||||||||||
| C2 | Staff will freely speak up if they see something that may negatively affect patient care | 3.95 | 0.67 | 0.59 | ||||||||||
| C4 | Staff feel free to question the decisions or actions of those with more authority | 3.56 | 0.77 | 0.58 | ||||||||||
| C6n | Staff are afraid to ask questions when something does not seem right | 2.26 | 0.73 | -0.56 | ||||||||||
| C3 | We are informed about errors that happen in this unit | 3.39 | 0.98 | 0.73 | ||||||||||
| C1 | We are given feedback about changes put into place based on event reports | 2.99 | 1.06 | 0.70 | ||||||||||
| C5 | In this unit, we discuss ways to prevent errors from happening again | 3.69 | 0.80 | 0.65 | ||||||||||
| A9 | Mistakes have led to positive changes here | 3.38 | 0.72 | 0.53 | ||||||||||
| A13 | After we make changes to improve patient safety, we evaluate their effectiveness | 3.13 | 0.84 | 0.52 | ||||||||||
| A6 | We are actively doing things to improve patient safety | 3.45 | 0.81 | 0.47 | ||||||||||
| B3n | Whenever pressure builds up, my supervisor/manager wants us to work faster, even if it means taking shortcuts | 2.21 | 0.72 | -0.69 | ||||||||||
| B2 | My supervisor/manager seriously considers staff suggestions for improving patient safety. | 3.79 | 0.61 | 0.67 | ||||||||||
| B4n | My supervisor/manager overlooks patient safety problems that happen over and over | 2.25 | 0.74 | -0.64 | ||||||||||
| B1 | My supervisor/manager says a good word when he/she sees a job done according to established patient safety procedures | 3.02 | 0.92 | 0.59 | ||||||||||
| F8 | The actions of hospital management show that patient safety is a top priority | 2.73 | 0.81 | 0.74 | ||||||||||
| F9n | Hospital management seems interested in patient safety only after an adverse event happens | 3.07 | 0.82 | -0.71 | ||||||||||
| F1 | Hospital management provides a work climate that promotes patient safety | 3.21 | 0.81 | 0.53 | ||||||||||
| A5n | Staff in this unit work longer hours than is best for patient care | 2.22 | 0.73 | 0.72 | ||||||||||
| A2 | We have enough staff to handle the workload | 3.40 | 0.92 | -0.67 | ||||||||||
| A7n | We use more agency/temporary staff than is best for patient care | 2.00 | 0.86 | 0.66 | ||||||||||
| A17n | We have patient safety problems in this unit | 2.60 | 0.87 | 0.68 | ||||||||||
| A18 | Our procedures and systems are good at preventing errors from happening | 2.97 | 0.83 | -0.61 | ||||||||||
| A10n | It is just by chance that more serious mistakes don't happen around here | 2.47 | 0.81 | 0.60 | ||||||||||
| A14n | We work in "crisis mode" trying to do too much, too quickly | 2.57 | 0.79 | 0.48 | ||||||||||
| A15 | Patient safety is never sacrificed to get more work done | 3.19 | 0.95 | -0.36 |
Note: Factor loadings > 0.40 are shown. Factor loadings in italics indicate that this was not the preferred option.
The letter 'n' in a code means that it concerns an item in negative wording.
Mean factor scores, correlation with patient safety grade and intercorrelations of the 11 dimensions
| 1 | Teamwork across hospital units | 2.82 | 0.54 | 0.29 | ||||||||||
| 2 | Teamwork within units | 3.89 | 0.44 | 0.22 | 0.14 | |||||||||
| 3 | Adequate shift changes | 3.48 | 0.68 | 0.25 | 0.39 | 0.20 | ||||||||
| 4 | Frequency of event reporting | 2.91 | 0.88 | 0.26 | 0.16 | 0.11 | 0.15 | |||||||
| 5 | Nonpunitive response to error | 3.61 | 0.63 | 0.19 | 0.15 | 0.29 | 0.20 | 0.22 | ||||||
| 6 | Communication openness | 3.76 | 0.58 | 0.34 | 0.22 | 0.34 | 0.30 | 0.24 | 0.37 | |||||
| 7 | Feedback about and learning from error | 3.34 | 0.61 | 0.40 | 0.28 | 0.25 | 0.20 | 0.43 | 0.30 | 0.46 | ||||
| 8 | Supervisor/manager expectations/actions | 3.58 | 0.55 | 0.37 | 0.17 | 0.35 | 0.19 | 0.19 | 0.36 | 0.46 | 0.47 | |||
| 9 | Hospital management support for patient safety | 2.96 | 0.64 | 0.36 | 0.35 | 0.15 | 0.25 | 0.29 | 0.22 | 0.34 | 0.47 | 0.36 | ||
| 10 | Adequate staffing | 3.73 | 0.62 | 0.16 | 0.10 | 0.10 | 0.09 | 0.01† | 0.24 | 0.15 | 0.01† | 0.22 | 0.16 | |
| 11 | Overall perceptions of safety | 3.33 | 0.57 | 0.56 | 0.31 | 0.24 | 0.27 | 0.22 | 0.32 | 0.32 | 0.36 | 0.38 | 0.38 | 0.33 |
Note: Factor 10 in relation with factor 1, 2 and 3 is significant at p < 0.05; the remaining correlations are significant at p < 0.01.
† Not significant.
Differences in the names and composition of the factors in the American and the Dutch factor structure
| Feedback about and communication about error | C1, C3, C5 | C1, C3, C5, A6, A9, A13 | |
| Organisational learning – Continuous improvement | A6, A9, A13 | * | * |
| Overall perceptions of safety | A10, | Overall perceptions of safety | A10, |
| Teamwork across hospital units | F2, F4, | Teamwork across hospital units | F2, |
| Hospital handoffs and transitions | F5, F11 | ||
| Staffing | A2, A5, A7, | A2, A5, A7 | |
Note: Underlined factors and items indicate where differences occurred. Items A15 and F6 were removed from the Dutch questionnaire.
* The items of the American factors Feedback about and communication about error and Organisational learning – Continuous improvement combined into one factor, Feedback about and learning from error, in the Dutch factor structure.