Literature DB >> 18258968

Dealing with complaints.

Judith Cave1, Jane Dacre.   

Abstract

Mesh：

Year:  2008        PMID： 18258968      PMCID： PMC2234562          DOI： 10.1136/bmj.39455.639340.AD

Source DB:  PubMed          Journal:  BMJ        ISSN： 0959-8138


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  10 in total

1.  Understanding and responding to adverse events.

Authors:  Charles Vincent
Journal:  N Engl J Med       Date:  2003-03-13       Impact factor: 91.245

2.  Impact of litigation on senior clinicians: implications for risk management.

Authors:  P Bark; C Vincent; L Olivieri; A Jones
Journal:  Qual Health Care       Date:  1997-03

3.  Apology in medical practice: an emerging clinical skill.

Authors:  Aaron Lazare
Journal:  JAMA       Date:  2006-09-20       Impact factor: 56.272

4.  To err is human--to air is humane: disclosing adverse events to patients.

Authors:  Patrice M Weiss
Journal:  Obstet Gynecol Surv       Date:  2007-04       Impact factor: 2.347

5.  Can communication skills workshops for emergency department doctors improve patient satisfaction?

Authors:  F L Lau
Journal:  J Accid Emerg Med       Date:  2000-07

6.  Patients' and physicians' attitudes regarding the disclosure of medical errors.

Authors:  Thomas H Gallagher; Amy D Waterman; Alison G Ebers; Victoria J Fraser; Wendy Levinson
Journal:  JAMA       Date:  2003-02-26       Impact factor: 56.272

7.  Clinical complaints and their handling: a time for change?

Authors:  L J Donaldson; J Cavanagh
Journal:  Qual Health Care       Date:  1992-03

8.  Clinical complaints: a means of improving quality of care.

Authors:  P Bark; C Vincent; A Jones; J Savory
Journal:  Qual Health Care       Date:  1994-09

9.  Impact of feeling responsible for adverse events on doctors' personal and professional lives: the importance of being open to criticism from colleagues.

Authors:  O G Aasland; R Førde
Journal:  Qual Saf Health Care       Date:  2005-02

10.  Patient expectations of fair complaint handling in hospitals: empirical data.

Authors:  Roland D Friele; Emmy M Sluijs
Journal:  BMC Health Serv Res       Date:  2006-08-18       Impact factor: 2.655
  10 in total
  2 in total

1.  Complaints against doctors.

Authors:  Paul Kinnersley; Adrian Edwards
Journal:  BMJ       Date:  2008-04-19

2.  Patient satisfaction with prehospital emergency care following a hip fracture: a prospective questionnaire-based study.

Authors:  Glenn Larsson; Ulf Strömberg; Cecilia Rogmark; Anna Nilsdotter
Journal:  BMC Nurs       Date:  2018-08-16
  2 in total

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