Michael Kirshner1, Herbert Salomon, Homer Chin. 1. Kaiser Permanente Northwest, Department of Medical Informatics, Northwest Region, 500 NE Multnomah Street, Suite 100, Portland, OR 97232, USA. michael.kirshner@kp.org
Abstract
OBJECTIVE: We examined the effectiveness of a one-on-one training strategy for advanced proficiency in computer information systems (CIS) by clinicians in a large Health Maintenance Organization (HMO). Specifically, this study assessed the level of self-reported improvement in CIS efficiency following one-on-one training, and assessed the perceived value of one-on-one training compared to other teaching methods. DESIGN: We performed a cross-sectional study using a paper-based survey of 129 clinicians practicing in the HMO. MEASUREMENTS: We used a multi-item satisfaction index to measure clinician satisfaction with the one-on-one training. We measured whether clinicians thought they were more efficient using the system after training. RESULTS: The one-on-one method was significantly preferred over other teaching methods. Compared to other CIS components, use of the electronic medical record (EMR) improved most following one-on-one training. Sixty-one percent of the clinicians reported major improvements (i.e., >3 on a 5-point Likert scale; five being the highest score) in using the EMR. CONCLUSION: Perceived effectiveness of one-on-one training and overall satisfaction were ranked high by clinicians. The findings support the assumption that clinicians value one-on-one training and value this training method above other methods.
OBJECTIVE: We examined the effectiveness of a one-on-one training strategy for advanced proficiency in computer information systems (CIS) by clinicians in a large Health Maintenance Organization (HMO). Specifically, this study assessed the level of self-reported improvement in CIS efficiency following one-on-one training, and assessed the perceived value of one-on-one training compared to other teaching methods. DESIGN: We performed a cross-sectional study using a paper-based survey of 129 clinicians practicing in the HMO. MEASUREMENTS: We used a multi-item satisfaction index to measure clinician satisfaction with the one-on-one training. We measured whether clinicians thought they were more efficient using the system after training. RESULTS: The one-on-one method was significantly preferred over other teaching methods. Compared to other CIS components, use of the electronic medical record (EMR) improved most following one-on-one training. Sixty-one percent of the clinicians reported major improvements (i.e., >3 on a 5-point Likert scale; five being the highest score) in using the EMR. CONCLUSION: Perceived effectiveness of one-on-one training and overall satisfaction were ranked high by clinicians. The findings support the assumption that clinicians value one-on-one training and value this training method above other methods.
Authors: M Tariq Dastagir; Homer L Chin; Michael McNamara; Kathy Poteraj; Sarah Battaglini; Lauren Alstot Journal: AMIA Annu Symp Proc Date: 2012-11-03
Authors: Evan W Orenstein; Irit R Rasooly; Mark V Mai; Adam C Dziorny; Wanczyk Phillips; Levon Utidjian; Anthony Luberti; Jill Posner; Rebecca Tenney-Soeiro; Chris P Bonafide Journal: J Am Med Inform Assoc Date: 2018-11-01 Impact factor: 4.497