| Literature DB >> 10131022 |
D H Gustafson1, J O Taylor, S Thompson, P Chesney.
Abstract
Patient needs have long been elicited only through the use of customer satisfaction surveys, which unfortunately are not designed to obtain the in-depth information needed to guide the improvement of health care services. Through the use of the integrative group process and the help of many patients and hospital staffs, we developed a needs assessment survey for women with breast cancer. This article outlines this process and the results and discusses how we used these results to create a computer program designed to help women with breast cancer and their families.Entities:
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Year: 1993 PMID： 10131022
Source DB: PubMed Journal: Qual Manag Health Care ISSN： 1063-8628 Impact factor: 0.926