|
Improve systems to review incidents and deaths, Co‐ordinating clinical audits & engaging in quality improvement projects |
I utilise the knowledge and skills from AELPS in my role to improve the way we review clinical incidents, review deaths in hospital, and action our responses to clinical indicators. |
|
As a quality and safety representative ‐ coordinating multiple audits across the hospital network. |
|
Participation in clinical audits for quality improvement. |
| Inspired further studies
|
It has inspired me to further extend my learning and I am currently completing the Harvard Medical School Safety, Quality, Informatics and Leadership Course
|
|
I am pursuing a Masters in Patient Safety and Healthcare Quality through Johns Hopkins and have tried to model patient‐centred care for my junior staff. Ive also had the opportunity to present to trainees about patient safety concepts and approaches. |
|
Enrolling staff into post‐graduate courses, Upskilling staff in palliative education so that as a general medical ward we could become specialist in this area. This was important to me as there are no palliative care beds available in my rural centre. |
| A greater understanding of patient safety theories, enables engagement in practice |
By understanding the theory of patient safety, medication safety and graded assertiveness Ive felt more able to practice putting it into practice, honing my skills, and starting conversations about it with colleagues. |
|
I have applied some of my learnings and renewed passion with some multidisciplinary projects that I was already involved in, and in the orientation/education I provide to medical interns. |
|
Patient‐centred behaviours, eg. using the patients name when discussing the patient, which influences team behaviour |
Following AELPS I began to always use my patients name in discussions to make it clear that my team are also concerned about the patient This practice has spread to my broader team. |
| I have felt more confident and comfortable in providing open disclosure to patients when mistakes have occurred, and in participating in risk analyses to identify contributing factors and improve patient safety. |
| Increased teaching capacity on patient safety
|
I often informally discuss aspects of quality and safety with medical students, residents and registrars and try to get them thinking about these concepts and the way they treat patients. Cognitive bias is a topic I am particularly interested in and have run sessions on that. |
|
I have the registrars critically analysing their medication prescriptions with regular audits. |
|
Collaborated with other departments/interprofessional on patient safety projects |
I have collaborated with the clinical pharmacy department on medication safety projects. |
|
I have worked closely with other Nurse Unit Managers, and other leaders in clinical practice to develop and implement strategies that will allow us to provide safer care, i.e. falls prevention, leader rounding, safety huddles, shift forecasts, problem solving as a team. |
| Created new networks locally & internationally through presentations & development of fellowship programs |
The Fellowship program that I co‐ built with a small faculty of 3, following AELPS, has been a vehicle for developing local and international networks both within and outside our health system. |
|
I have presented our work at international conferences. I always open presentations on our program by linking to the AELPS as the starting point for ‘our journey’. Functional and ongoing networking has resulted from these conferences. In particular, we focus on the AELPS approach: Interdisciplinary, collaborative, non‐hierarchical and front‐line focused. |
| Development of a community of practice patient safety programs |
The formation of a faculty for programs and a community of practice. This work has led to a large community of practice (approximately 800 and growing spanning management and state‐wide safety staff to front‐line clinicians). We actively challenge current ways of thinking through our networks and continue to build programs to bridge capability gaps. |
|
I obtained a secondment to the Australian Commission in Quality and Safety in Health Care to develop a national clinical care standard and relevant tools keep in touch with two fellow participants (both now Medical Consultants) and discuss leadership initiatives at our hospitals
|
| Workplace patient safety initiatives | I used skills in ongoing projects impacting on safety and quality. I received a chief executive award for a project on medication safety. |
|
I managed to organise a series of identical three‐hour workshops for 40 trainees in General Medicine on person‐centred care, where the highlight was our consumer, who spoke beautifully about an orthopaedic intern who had made all the difference to her partner when he was an inpatient. I was really proud of that work. No one asked us to do it, none of my consultant colleagues knew it was happening and I received no credit for it. It was purely for the purpose of proselytising the lessons we learned at AELPS, hoping to ‘red pill’ those young doctors and let them see the ways in which our health system needs to change. |
| Mentoring & educating staff |
In mentoring new staff and also in day to day work when incidents occur, being able to reflect and provide feedback to improve practice. I have been able to support staff to recognise/identify systems issues and provide them with a safe escalation process with “no blame” and this has enabled staff to develop and implement systems that are realistic and evidence based in preventing patient safety incidents. |
|
AELPS afforded me the opportunity to present to the board on my learnings and teach patient safety practices to staff during educational seminars. In the workplace I have since chased opportunity to innovate practice and work with open minded individuals to achieve these goals together. |
|
I believe setting a good example to my junior colleagues to take particular care when trying to multitask (especially when redoing medication tasks) and encouraging a supportive environment where my junior team members feel safe to speak up about concerns they may have with patient care. |
| Use of frameworks in the workplace to improve communication skills |
At AELPS I learnt verbal and non‐verbal communication skills, how to implement them in the work environment and graded assertiveness which has aided by ability to communicate with my peers, patients, their family and network within my health district. |
|
Having this background allows me to voice my opinion in committee meetings. It is also an avenue for others to approach me with their concerns that I may not be aware of. Ultimately it has helped with open communication in the workplace
|
|
Increased responsibility in relevant patient safety roles. |
I now chair our Safety & Quality Committee and commence each meeting with a patient safety video to set the focus on patient safety; we also have an active item each agenda where we create a plan for improvement so that we are actively contributing in addition to formal business. |
| Increased adherence, and role modelling of safety protocols and reinforcement to other staff, particularly in more remote sites |
Increased usage of checklists. I verbalise my plan A, B, C and D before every case. This is particularly relevant in rural sites where the team is small and additional resources few. This has been incredibly well received and Ive had numerous comments like “no one has ever done this before. I feel much more comfortable knowing what were doing”
|
|
Greater ability to utilise graded assertiveness and closed loop communication. Questioning current practices that are well‐established but problematic, and escalating concerns to relevant parties. |
| Supporting staff in new processes, no blame culture |
Through my role in education, I have been able to empower staff to want to be safe and efficient clinicians and to value how our every action impacts on patients and their outcomes. |
|
Presented a Grand Round on adverse outcomes experienced by patients with limited English abilities. |
| The introduction of new interprofessional patient safety initiatives |
Introduction of a hospital pharmacist clinical service in surgical and emergency medicine. Introduction of pharmacist prescribing into a rural hospital service. Teaching patient safety to medical students. |
|
Led a few projects on medication safety, incorporated human factors, led a project on collecting patient experiences in LHD. |
|
Clinical simulations with involvement of medical and nursing staff which have never been done here before. |
|
Changes in approaches to day‐to‐day work, empowering others
|
Greater emphasis on patient safety in day‐to‐day work. Fostering a mindset of patient safety with students from their first day of working. Participating in medication safety project to promote the use of a second check. Organising infection control training for orderlies in the hospital as this was recognised as a risk to patient safety. |
|
Ensuring that as my health service transitioned to Electronic Medical Record, checklists were built in to the template notes used by junior medical staff during rushed ward rounds that would pick up on things such as missed chemothromboprophylaxis, diet/fasting status and regular medications. |
|
Greater engagement and collaboration with all staff in patient safety |
Encourage and participate in departmental audits and medication safety programs. I have done my best to empower the nursing staff to voice when they are uncomfortable with the status of a patient
|
|
Every morning a snippet of safety bite issues are discussed. There are regular team motivational talks, we celebrate team success and encourage one another to think safety when doing their work. Staff morale has gone up and there is less power differential amongst the team members. |
|
I have placed more emphasis on drawing from the expertise of everyone in our team rather than trying to answer every question on my own. |