Elsa Vitale1, Roberto Lupo2, Giovanna Artioli3, Maria Francesca De Vito4, Antonino Calabrò5, Cosimo Caldararo6, Maurizio Ercolani7, Alessia Lezzi8, Maicol Carvello9, Luana Conte10, Maria Chiara Carriero11. 1. a:1:{s:5:"en_US";s:8:"ASL Bari";}. vitaleelsa@libero.it. 2. San Giuseppe da Copertino Hospital, Copertino, Lecce, Italy. roberto.lupo@uniba.it. 3. University of Parma, Parma, Italy. giovanna.artioli@unipr.it. 4. RSA Villa Calamuri, Otranto, Lecce, Italy . mfrancesca.devito@libero.it. 5. Nuovo Ospedale degli Infermi, Local Health Authority Biella, Italy . anto.cala76@gmail.com. 6. University of Bari, Bari, Italy. cosimo.caldararo@uniba.it. 7. Regional Health Authority Marche, Area Vasta 2, Mental Health Department, Italy. mau.72@virgilio.it. 8. ANT Italia Foundation ONLUS (National Cancer Association) Lecce, Italy. 1alessia.lezzi@gmail.com. 9. Brisighella Community Hospital, Local Health Authority Romagna, Italy. maicol.carvello@gmail.com. 10. Laboratory of Biomedical Physics and Environment, Department of Mathematics and Physics "E. De Giorgi", University of Salento, Lecce (LE), Italy; Laboratory of Interdisciplinary Research Applied to Medicine (DReAM), University of Salento and ASL (Local Health Authority) Lecce (LE), Italy. luana.conte@unisalento.it. 11. Santa Chiara Institute, Roma, Italy. chiaracarriero92@gmail.com.
Abstract
Aim of the work. To survey the degree of satisfaction of the Italian population in reference to the health care provided throughout the national territory in the period of emergency COVID-19. METHODS: Observational, cross sectional, multicenter study conducted during the first phase of the pandemic (May-June 2020) involving the national population (n=889) subjects, through an online survey. RESULTS: 889 people participated in the study. Among the perceptions regarding the level of satisfaction with the care received during the first pandemic wave, significant differences were found in the level of satisfaction with the health care received in general (p=.049), the degree of satisfaction toward the health care to people admitted to the hospital (p=. 046), to the treatment received for the COVID-19 test (p=.002), to the difficulty of contacting the general practitioner (.032), to the treatment received by their own health care company (p=.006), to the treatment received by the toll-free number (p<.001) and the 1500 number (p<.001) and the treatment received for one's own relative (p<.001). The greatest difficulty for all detected was finding surgical masks to protect themselves from infection. CONCLUSIONS: The COVID-19 pandemic seems not to have created new problems, rather it has shown - in a violent way - many of the challenges that have been looming for some time in the health services (and not only the Italian one) and, for these reasons, it is necessary to start from what has been learned in the last few months and draw new guidelines for the future.
Aim of the work. To survey the degree of satisfaction of the Italian population in reference to the health care provided throughout the national territory in the period of emergency COVID-19. METHODS: Observational, cross sectional, multicenter study conducted during the first phase of the pandemic (May-June 2020) involving the national population (n=889) subjects, through an online survey. RESULTS: 889 people participated in the study. Among the perceptions regarding the level of satisfaction with the care received during the first pandemic wave, significant differences were found in the level of satisfaction with the health care received in general (p=.049), the degree of satisfaction toward the health care to people admitted to the hospital (p=. 046), to the treatment received for the COVID-19 test (p=.002), to the difficulty of contacting the general practitioner (.032), to the treatment received by their own health care company (p=.006), to the treatment received by the toll-free number (p<.001) and the 1500 number (p<.001) and the treatment received for one's own relative (p<.001). The greatest difficulty for all detected was finding surgical masks to protect themselves from infection. CONCLUSIONS: The COVID-19 pandemic seems not to have created new problems, rather it has shown - in a violent way - many of the challenges that have been looming for some time in the health services (and not only the Italian one) and, for these reasons, it is necessary to start from what has been learned in the last few months and draw new guidelines for the future.
Authors: Samantha J Lange; Matthew D Ritchey; Alyson B Goodman; Taylor Dias; Evelyn Twentyman; Jennifer Fuld; Laura A Schieve; Giuseppina Imperatore; Stephen R Benoit; Aaron Kite-Powell; Zachary Stein; Georgina Peacock; Nicole F Dowling; Peter A Briss; Karen Hacker; Adi V Gundlapalli; Quanhe Yang Journal: MMWR Morb Mortal Wkly Rep Date: 2020-06-26 Impact factor: 17.586