| Literature DB >> 35162530 |
Jaap W Ouwerkerk1, Jos Bartels2.
Abstract
COVID-19 has affected employees worldwide, and in many countries, governments have used lockdowns to control the pandemic. In some countries, employees were divided into essential and nonessential workers. A survey among Dutch employees (N = 408) investigated how a lockdown in response to the pandemic affected work perceptions. The study found that employees who were not working during lockdown, or whose work hours were reduced sharply, perceived their job as contributing less to the greater good, identified less strongly with their organization, and experienced more job insecurity compared with those who retained a large percentage of their work activities. The longer employees were in lockdown, the weaker their greater-good motivations and the more job insecurity. Furthermore, identification with colleagues and perception of positive meaning in one's job were significant predictors of online organizational citizenship behavior directed at other individuals (OCB-I), whereas organizational identification predicted such behavior directed at the organization (OCB-O). Moreover, indicative of a job preservation motive, increased job insecurity was related to more online OCB-O, and more deviant online behaviors directed at others in the form of cyberostracism and cyberincivility. We further discuss practical lessons for future lockdowns to minimize negative consequences for organizations and employees.Entities:
Keywords: COVID-19; identification; job insecurity; lockdown; meaningful work; organizational citizenship behavior
Mesh:
Year: 2022 PMID: 35162530 PMCID: PMC8835260 DOI: 10.3390/ijerph19031514
Source DB: PubMed Journal: Int J Environ Res Public Health ISSN: 1660-4601 Impact factor: 3.390
Figure 1Timeline of the first lockdown in the Netherlands. The vertical axis displays the estimated percentage of decline in crowding of workplaces on workdays compared to normal according to Google Community Mobility Reports based on [24].
Distribution of respondents among sectors and differences in work percentage left between sectors.
| Sector: |
| s | Work % Left | |
|---|---|---|---|---|
| M | SD | |||
| Hospitality and Tourism | 35 | 8.6 | 24.54 a | 39.08 |
| Airline Industry | 21 | 5.1 | 26.29 a | 33.60 |
| Transport and Logistics | 11 | 2.7 | 40.36 ab | 38.91 |
| Culture, Sports, and Leisure | 13 | 3.2 | 45.08 ab | 41.02 |
| Commercial Services | 29 | 7.1 | 58.69 bc | 37.21 |
| (Retail) Trade | 46 | 11.3 | 70.15 bcd | 34.84 |
| Government and Public Administration | 33 | 8.1 | 77.1 2cd | 28.76 |
| Education and Science | 29 | 7.1 | 78.62 cd | 27.90 |
| Healthcare and Welfare | 59 | 14.5 | 79.10 cd | 26.14 |
| Media and Communication | 12 | 6.6 | 85.22 cd | 17.18 |
| Justice and Security | 16 | 3.9 | 90.63 d | 15.63 |
| Financial Services | 26 | 6.4 | 90.77 d | 18.72 |
| Information Technology | 13 | 3.2 | 93.00 d | 9.37 |
| Manufacturing, Production, and Construction | 15 | 3.7 | 93.60 d | 11.72 |
| Other | 35 | 8.6 | 66.66 bcd | 36.49 |
Note: N = 408; Means with different subscripts in a column (M) are different at the 0.05 significance level using Tukey’s HSD.
Exploratory factor analysis with promax rotation of online organizational behaviors (pattern matrix).
| Component | ||||
|---|---|---|---|---|
|
| 1 | 2 | 3 | 4 |
| Help direct colleagues via email, chat, videoconferencing or social media when they have a work-related problem? | 0.82 | |||
| Make suggestions to direct colleagues via email, chat, videoconferencing or social media to make the performance of their job easier? | 0.93 | |||
| Support your direct colleagues via email, chat, videoconferencing or social media when they feel uncomfortable or have a bad day? | 0.54 | |||
| Respond positively to messages of direct colleagues on social media (for example, by “liking” them)? * | 0.76 | |||
| Speak positively about your organization via email, chat, videoconferencing or social media? | 0.71 | |||
| Make suggestions for improvements within your organization via email, chat, videoconferencing or social media?* | 0.42 | 0.32 | ||
| Defend your organization via email, chat, videoconferencing or social media? | 0.51 | |||
| Respond positively to messages of your organization on social media (for example, by “liking” them) | 0.76 | |||
| Deliberately not forward an email to someone at work, although you know this is important for him or her? | 0.46 | |||
| On purpose omit information in an email to someone at work, although you know this information is important to him or her? | 0.69 | |||
| Deliberately wait a long time when responding to an email that is directed to you personally from someone at work? | 0.78 | |||
| Completely ignore an email that is directed to you personally from someone at work? | 0.74 | |||
| Send an impolite email to someone at work? | 0.69 | |||
| Make fun of a colleague in an email? | 0.85 | |||
| Send an angry email to someone at work? | 0.71 | |||
| Use CAPS in an email to someone at work to “shout’” | 0.67 | |||
| Eigenvalue | 4.20 | 3.15 | 1.44 | 1.37 |
| Cumulative % of variance explained | 26.24 | 45.92 | 54.90 | 63.47 |
Note: Only factor loadings > 0.20 are depicted; cross-loadings in italics; * item deleted from scale.
Differences between employees who were not working during lockdown and those who were still (partly) working.
| Not Working ( | Still (Partly) Working ( | ||||||
|---|---|---|---|---|---|---|---|
| Variable: |
| 95% CI |
| 95% CI |
| ηp2 | |
| Positive Meaning | 4.75 (1.48) | [4.33, 5.16] | 5.27 (1.39) | [5.12, 5.41] | 6.22 | 0.013 | .015 |
| Greater-Good Motivations | 4.22 (1.61) | [3.77, 4.67] | 4.96 (1.63) | [4.80, 5.13] | 9.29 | 0.002 | .022 |
| Identification with Organization | 4.93 (1.77) | [4.44, 5.43] | 5.48 (1.52) | [5.32, 5.64] | 5.54 | 0.019 | .013 |
| Identification with Colleagues | 4.81 (1.62) | [4.35, 5.27] | 5.25 (1.41) | [5.10, 5.39] | 4.12 | 0.043 | .010 |
| Job Insecurity | 4.37 (2.00) | [3.81, 4.93] | 2.93 (2.02) | [2.72, 3.14] | 22.79 | 0.000 | .053 |
Correlations between variables.
| 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | 13 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1. Normal Job Hours | |||||||||||||
| 2. Work % Left | 0.33 *** | -- | |||||||||||
| 3. Normal Telework % | 0.12 * | 0.03 | -- | ||||||||||
| 4. Increase Telework % | 0.14 ** | 0.22 *** | –0.38 *** | -- | |||||||||
| 5. Positive Meaning | 0.22 *** | 0.08 | –0.06 | –0.02 | -- | ||||||||
| 6. Greater-Good Motivations | 0.13 ** | 0.16 ** | –0.10 | 0.02 | 0.51 *** | -- | |||||||
| 7. Identification with Organization | 0.16 ** | 0.17 ** | –0.09 | 0.07 | 0.57 *** | 0.33 *** | -- | ||||||
| 8. Identification with Colleagues | 0.19 *** | 0.14 ** | –0.04 | -0.00 | 0.51 *** | 0.31 *** | 0.76 *** | -- | |||||
| 9. Job Insecurity | –0.04 | –0.30 *** | –0.05 | 0.03 | 0.05 | –0.09 | –0.04 | .01 | -- | ||||
| 10. Online OCB-I | 0.23 *** | 0.19 *** | 0.10 | 0.20 ** | 0.24 *** | 0.06 | 0.25 *** | 0.31 *** | 0.08 | -- | |||
| 11. Online OCB-O | 0.09 | –0.02 | –0.01 | –0.00 | 0.29 *** | 0.13 * | 0.29 *** | 0.2 6 *** | 0.18 ** | 0.40 *** | -- | ||
| 12. Cyberostracism | 0.07 | –0.01 | 0.14 ** | –0.04 | –0.10 | –0.09 | –0.18 *** | –0.14 * | 0.12 * | 0.09 | 0.22 *** | -- | |
| 13. Cyberincivility | 0.11 * | –0.07 | 0.10 | –0.08 | –0.09 | –0.05 | –0.15 ** | –0.09 | 0.10 | 0.03 | 0.14 * | 0.43 *** | -- |
Note: N = 408 with exception of telework (n3–4 = 357) and online organizational behaviors (n10–13 = 318); * p < 0.05; ** p < 0.01; *** p < 0.00.
Multiple regression analysis of work percentage left on positive meaning and greater-good motivations.
| Positive Meaning | Greater-Good Motivations | |||||
|---|---|---|---|---|---|---|
|
| 95% CI |
|
| 95% CI |
| |
| Age | 0.01 (0.01) | [–0.00, 0.02] | 0.117 | 0.00 (0.01) | [–0.01, 0.02] | 0.545 |
| Gender | 0.26 (0.15) | [–0.03, 0.55] | 0.080 | 0.10 (0.18) | [–0.24, 0.45] | 0.559 |
| Living Situation | 0.18 (0.18) | [–0.18, 0.53] | 0.326 | 0.47 (0.21) | [0.06, 0.89] | 0.026 |
| Increased Care | –0.22 (0.25) | [–0.70, 0.26] | 0.371 | 0.21 (0.25) | [–0.35, 0.78] | 0.459 |
| Supervisory Function | –0.45 (0.17) | [–0.78, –0.13] | 0.006 | –0.35 (0.29) | [–0.73, 0.03] | 0.073 |
| Days in Lockdown | –0.01 (0.01) | [–0.03, 0.02] | 0.699 | –0.04 (0.19) | [–0.07, –0.00] | 0.032 |
| Normal Job Hours | 0.02 (0.01) | [0.01, 0.03] | 0.001 | 0.01 (0.01) | [–0.00, 0.03] | 0.130 |
| Work % Left | 0.00 (0.00) | [–0.00, 0.00] | 0.899 | 0.01 (0.00) | [0.00, 0.01] | 0.014 |
| Model | ||||||
Multiple regression analysis of work percentage left on identification.
| Identification with Organization | Identification with Colleagues | |||||
|---|---|---|---|---|---|---|
|
| 95% CI |
|
| 95% CI |
| |
| Age | 0.02 (0.01) | [0.01, 0.03] | 0.002 | 0.02 (0.01) | [0.01, 0.03] | 0.000 |
| Gender | 0.22 (0.17) | [–0.10, 0.55] | 0.178 | 0.32 (0.15) | [0.02, 0.61] | 0.037 |
| Living Situation | 0.19 (0.07) | [–0.21, 0.58] | 0.354 | 0.20 (0.18) | [–0.16, 0.56] | 0.269 |
| Increased Care | –0.17 (0.20) | [–0.70, 0.37] | 0.537 | –0.10 (0.25) | [–0.58, 0.39] | 0.703 |
| Supervisory Function | –0.37 (0.27) | [–0.73, –0.01] | 0.043 | –0.47 (0.17) | [–0.80, –0.14] | 0.005 |
| Days in Lockdown | –0.02 (0.18) | [–0.05, 0.01] | 0.151 | –0.01 (0.02) | [–0.04, 0.02] | 0.491 |
| Normal Job Hours | 0.01 (0.01) | [–0.01, 0.02] | 0.197 | 0.01 (0.01) | [0.00, 0.02] | 0.055 |
| Work % Left | 0.01 (0.00) | [0.00, 0.01] | 0.015 | 0.00 (0.00 | [–0.00, 0.01] | 0.128 |
| Model | ||||||
Multiple regression analysis of work percentage left on job insecurity.
| Job Insecurity | |||
|---|---|---|---|
|
| 95% CI |
| |
| Age | –0.00 (0.00) | [–0.02, 0.01] | 0.558 |
| Gender | 0.25 (0.21) | [–0.17, 0.67] | 0.249 |
| Living Situation | –0.36 (0.26) | [–0.87, 0.15] | 0.166 |
| Increased Care | –0.11 (0.35) | [–0.80, 0.58] | 0.757 |
| Supervisory Function | 0.19 (0.24) | [–0.28, 0.65] | 0.425 |
| Days in Lockdown | 0.07 (0.02) | [0.03, 0.11] | 0.001 |
| Normal Job Hours | 0.01 (0.01) | [–0.01, 0.03] | 0.199 |
| Work % Left | –0.02 (0.00) | [–0.02, –0.01] | 0.000 |
| Model | |||
Multiple regressions of work perceptions on online OCB-I and online OCB-O.
| Online OCB-I | Online OCB-O | |||||
|---|---|---|---|---|---|---|
|
| 95% CI |
|
| 95% CI |
| |
| Age | –0.00 (0.01) | [–0.01, 0.01] | 0.433 | –0.02 (0.01) | [–0.03, –0.01] | 0.002 |
| Gender | 0.03 (0.16) | [–0.28, 0.34] | 0.849 | 0.28 (0.18) | [–0.07, 0.63] | 0.114 |
| Living Situation | –0.15 (0.19) | [–0.51, 0.22] | 0.426 | 0.03 (0.21) | [–0.38, 0.45] | 0.879 |
| Increased Care | –0.28 (0.24) | [–0.76, 0.20] | 0.257 | 0.20 (0.28) | [–0.34, 0.74] | 0.458 |
| Supervisory Function | –0.55 (0.17) | [–0.88, –0.21] | 0.001 | –0.23 (0.19) | [–0.61, 0.15] | 0.234 |
| Days in Lockdown | –0.02 (0.02) | [–0.05, 0.01] | 0.235 | 0.03 (0.02) | [–0.01, 0.06] | 0.127 |
| Normal Job Hours | 0.01 (0.01) | [–0.00, 0.03] | 0.069 | 0.01 (0.01) | [–0.00, 0.03] | 0.195 |
| Work % Left | 0.00 (0.00) | [–0.00, 0.01] | 0.107 | –0.00 (0.00) | [–0.01, 0.00] | 0.546 |
| Normal Telework % | 0.01 (0.00) | [0.01, 0.02] | 0.000 | 0.00 (0.00) | [–0.00, 0.01] | 0.426 |
| Increase Telework % | 0.01 (0.00) | [0.01, 0.02] | 0.000 | 0.00 (0.00) | [–0.01, 0.00] | 0.838 |
| Positive Meaning | 0.15 (0.07) | [0.01, 0.29] | 0.033 | 0.12 (0.08) | [–0.04, 0.28] | 0.139 |
| Greater-Good | –0.06 (0.05) | [–0.16, 0.04] | 0.221 | 0.01 (0.06) | [–0.11, 0.12] | 0.914 |
| Identification (O) | –0.05 (0.08) | [–0.21, 0.11] | 0.517 | 0.18 (0.09) | [0.00, 0.36] | 0.048 |
| Identification (C) | 0.28 (0.08) | [0.13, 0.43] | 0.000 | 0.11 (0.09) | [–0.07, 0.28] | 0.223 |
| Job Insecurity | 0.07 (0.04) | [–0.00, 0.14] | 0.054 | 0.12 (0.04) | [0.04, 0.20] | 0.004 |
| Model | ||||||
Multiple regression analysis of work perceptions on cyberostracism and cyberincivility.
| Cyberostracism | Cyberincivility | |||||
|---|---|---|---|---|---|---|
|
| 95% CI |
|
| 95% CI |
| |
| Age | –0.01 (0.00) | [–0.02, –0.01] | 0.000 | –0.00 (0.00) | [–0.01, 0.00] | 0.546 |
| Gender | –0.07 (0.09) | [–0.25, 0.12] | 0.483 | –0.11 (0.06) | [–0.23, 0.02] | 0.094 |
| Living Situation | 0.25 (0.11) | [0.03, 0.46] | 0.027 | 0.04 (0.07) | [–0.10, 0.19] | 0.571 |
| Increased Care | 0.02 (0.14) | [–0.27, 0.30] | 0.918 | 0.10 (0.10) | [–0.09, 0.29] | 0.288 |
| Supervisory Function | –0.09 (0.10) | [–0.29, 0.11] | 0.381 | –0.20 (0.07) | [–0.33, 0.07] | 0.003 |
| Days in Lockdown | –0.00 (0.01) | [–0.02, 0.01] | 0.656 | –0.01 (0.01) | [–0.02, 0.01] | 0.273 |
| Normal Job Hours | 0.01 (0.00) | [–0.00, 0.02] | 0.072 | 0.00 (0.00) | [–0.00, 0.01] | 0.131 |
| Work % Left | 0.00 (0.00) | [–0.00, 0.00] | 0.857 | –0.00 (0.00) | [–0.00, 0.00] | 0.439 |
| Normal Telework % | 0.00 (0.00) | [0.00, 0.01] | 0.026 | 0.00 (0.00) | [–0.00, 0.00] | 0.296 |
| Increase Telework % | 0.00 (0.00) | [–0.00, 0.00] | 0.997 | 0.00 (0.00) | [–0.00, 0.00] | 0.724 |
| Positive Meaning | –0.01 (0.04) | [–0.10, 0.07] | 0.756 | –0.02 (0.03) | [–0.08, 0.03] | 0.413 |
| Greater-Good | –0.02 (0.03) | [–0.08, 0.04] | 0.602 | 0.00 (0.02) | [–0.04, 0.04] | 0.852 |
| Identification (O) | –0.07 (0.05) | [–0.16, 0.02] | 0.142 | –0.06 (0.03) | [–0.12, 0.01] | 0.070 |
| Identification (C) | 0.01 (0.05) | [–0.09, 0.10] | 0.914 | 0.01 (0.03) | [–0.05, 0.08] | 0.664 |
| Job Insecurity | 0.05 (0.02) | [0.01, 0.10] | 0.012 | 0.03 (0.01) | [0.00, 0.06] | 0.027 |