| Literature DB >> 33255397 |
Govindamal Thangiah1,2, Mas Ayu Said1, Hazreen Abdul Majid1,3, Daniel Reidpath2,4, Tin Tin Su1,2.
Abstract
Quality of life (QOL) is a proxy of health and social well-being. Hence, it is vital to assess QOL as it informs the strategies of policymakers to enhance the living conditions in communities. Rural areas in emerging economies are underserved in terms of modern facilities and technologies, which impact QOL. To address this, this study investigated whether income played a role in the QOL of rural residents within emerging economies using a large survey of Malaysian adults above 18 years old. The study extracted data from a sample of 18,607 respondents of a health and demographic surveillance system survey. A generalized linear model was used to estimate the impact of three income groups, the bottom 40%, middle 40% and top 20%, on perceived QOL, controlling for sociodemographic, chronic disease co-morbidities and mental health status. Results of the study showed a statistically significant association between income and the physical, psychological, social and environmental QOL domains. Using the bottom 40% as a reference category, the middle 40% and top 20% income groups showed a significant and positive association across the four domains of QOL. Hence, intervention programs are necessary to escalate the income levels of rural communities, especially the bottom 40%, to uplift perceived QOL among rural residents.Entities:
Keywords: Malaysia; income inequality; quality of life; rural areas; social determinants of health
Mesh:
Year: 2020 PMID: 33255397 PMCID: PMC7727827 DOI: 10.3390/ijerph17238731
Source DB: PubMed Journal: Int J Environ Res Public Health ISSN: 1660-4601 Impact factor: 3.390
Sample characteristics of rural communities (n = 18,607).
| Characteristics By | Frequency, | Mean ± SD | Minimum | Maximum |
|---|---|---|---|---|
|
| ||||
| Age | 18,607 (100.0) | 47.6 ± 16.9 | 18 | 98 |
| Ethnicity | ||||
| Malay | 12,113 (65.1) | |||
| Indian | 1831 (9.8) | |||
| Chinese | 4181 (22.5) | |||
| Others | 436 (2.3) | |||
| Total | 18,561 (99.7) | |||
| Gender | ||||
| Female | 10,280 (55.2) | |||
| Male | 8323 (44.7) | |||
| Total | 18,603 (99.9) | |||
| Marital Status | ||||
| Single | 3468 (18.6) | |||
| Married | 13,026 (70) | |||
| Separated/Divorced | 329 (1.8) | |||
| Widow | 1610 (8.7) | |||
| Others | 168 (0.9) | |||
| Total | 18,601 (100) | |||
|
| ||||
| Employment Status | ||||
| Housewife/Househusband | 5326 (28.6) | |||
| Not Working | 2288 (12.3) | |||
| Paid Employment | 6385 (34.3) | |||
| Pensioners/Pensions | 997 (5.4) | |||
| Self Employed | 2878 (15.5) | |||
| Others | 653 (3.5) | |||
| Total | 18,527 (99.6) | |||
| Income Groups | ||||
| B40 | 12,742 (68.5) | 1740.35 ± 999.60 | 0 | 3850 |
| M40 | 3449 (18.5) | 5408.64 ± 1186.69 | 3880 | 8300 |
| T20 | 620 (3.3) | 9778.68 ± 960.83 | 8350 | 11,600 |
| Total | 16,811 (90.3) | 2789.40 ± 2263.56 | 0 | 11,600 |
| Education Status | ||||
| No Formal Education | 497 (2.7) | |||
| Primary | 5696 (30.6) | |||
| Secondary | 9967 (53.6) | |||
| Tertiary | 1558 (8.4) | |||
| Other | 549 (3) | |||
| Total | 18,267 (98.3) | |||
|
| ||||
| Depression | ||||
| None | 15,241 (81.9) | |||
| Mild/Moderate | 2369 (12.7) | |||
| Severe/Extremely Severe | 850 (4.6) | |||
| Total | 18,460 (99.2) | |||
| Stress | ||||
| None | 17,037 (91.6) | |||
| Mild/Moderate | 1199 (6.4) | |||
| Severe/Extremely Severe | 343 (1.8) | |||
| Total | 18,579 (99.8) | |||
| Anxiety | ||||
| None | 14,490 (77.9) | |||
| Mild/Moderate | 2701 (14.5) | |||
| Severe/Extremely Severe | 1291 (6.9) | |||
| Total | 18,482 (99.3) | |||
|
| ||||
| Heart Disease | ||||
| No | 17,387 (93.4) | |||
| Yes | 554 (3) | |||
| Total | 17,941 (96.4) | |||
| Stroke | ||||
| No | 17,811 (95.7) | |||
| Yes | 170 (0.9) | |||
| Total | 17,981 (96.6) | |||
| Asthma | ||||
| No | 17,321 (93.1) | |||
| Yes | 680 (3.7) | |||
| Total | 18,001 (96.8) | |||
| Kidney Disease | ||||
| No | 17,721 (95.2) | |||
| Yes | 140 (0.8) | |||
| Total | 17,861 (96) | |||
| Urinary Tract Disease | ||||
| No | 17,742 (95.4) | |||
| Yes | 169 (0.9) | |||
| Total | 17,911 (96.3) | |||
| Arthritis | ||||
| No | 16,186 (87) | |||
| Yes | 1718 (9.2) | |||
| Total | 17,904 (96.2) | |||
| Quality Of Life Domains | ||||
| Physical | 18,501 (99.4) | 60.5 ± 11.8 | 0 | 100 |
| Psychological | 18,507 (99.5) | 70.9 ± 12.6 | 12.50 | 100 |
| Social | 15,734 (84.6) | 70.3 ± 14.0 | 0 | 100 |
| Environmental | 18,515 (99.5) | 65.8 ± 12.9 | 0 | 100 |
Note: Total does not add up due to missing values, SD—standard deviation.
Bivariate association between income groups and other predictor variables.
| Variables | Income Groups | χ2 | ||||||
|---|---|---|---|---|---|---|---|---|
| B40 | M40 | T20 | ||||||
|
| % |
| % |
| % | |||
| Age Groups | 279.74 | <0.001 | ||||||
| Less than 20 | 511 | 71.2 | 186 | 25.9 | 21 | 2.9 | ||
| 20–39 | 3424 | 69.5 | 1245 | 25.3 | 261 | 5.3 | ||
| 40–59 | 5147 | 75.8 | 1420 | 20.9 | 221 | 3.3 | ||
| 60 and above | 3660 | 83.7 | 598 | 13.7 | 117 | 2.7 | ||
| Ethnicity | 57.2 | <0.001 | ||||||
| Malay | 8761 | 77.0 | 2219 | 19.5 | 399 | 3.5 | ||
| Chinese | 1147 | 72.4 | 382 | 24.1 | 56 | 3.5 | ||
| Indians | 2508 | 72.7 | 796 | 23.1 | 148 | 4.3 | ||
| Others | 304 | 84.9 | 49 | 13.7 | 5 | 1.4 | ||
| Marital Status | 269.9 | <0.001 | ||||||
| Single | 2076 | 66.9 | 858 | 27.6 | 171 | 5.5 | ||
| Married | 9014 | 76.4 | 2379 | 20.2 | 408 | 3.5 | ||
| Separated/Divorced | 257 | 83.2 | 40 | 12.9 | 12 | 3.9 | ||
| Widow | 1272 | 87.5 | 156 | 10.7 | 25 | 1.7 | ||
| Other | 123 | 86.6 | 15 | 10.6 | 4 | 2.8 | ||
| Gender | 40.5 | <0.001 | ||||||
| Male | 5537 | 73.6 | 1652 | 22.0 | 330 | 4.4 | ||
| Female | 7205 | 77.5 | 1797 | 19.3 | 290 | 3.1 | ||
| Employment Status | 793.7 | <0.001 | ||||||
| Housewife/House Husband | 4087 | 84.0 | 679 | 14.0 | 98 | 2.0 | ||
| Not Working | 1757 | 85.1 | 278 | 13.5 | 30 | 1.5 | ||
| Paid Employment | 3595 | 63.7 | 1703 | 30.2 | 347 | 6.1 | ||
| Pensioners | 727 | 79.8 | 156 | 17.1 | 28 | 3.1 | ||
| Self Employed | 2126 | 79.5 | 461 | 17.2 | 86 | 3.2 | ||
| Others | 389 | 67.1 | 160 | 27.6 | 31 | 5.3 | ||
| Education Status | 609.4 | <0.001 | ||||||
| No Education | 381 | 89.6 | 38 | 8.9 | 6 | 1.4 | ||
| Primary | 4309 | 83.8 | 728 | 14.2 | 106 | 2.1 | ||
| Secondary | 6704 | 73.7 | 2025 | 22.3 | 372 | 4.1 | ||
| Tertiary | 733 | 54.2 | 514 | 38.0 | 106 | 7.8 | ||
| Other | 382 | 82.3 | 67 | 14.4 | 15 | 3.2 | ||
| Depression | 189.5 | <0.001 | ||||||
| None | 10,602 | 77.3 | 2663 | 19.4 | 453 | 3.3 | ||
| Mild/Moderate | 1577 | 71.5 | 540 | 24.5 | 90 | 4.1 | ||
| Severe/Extremely Severe | 443 | 59.5 | 225 | 30.2 | 77 | 10.3 | ||
| Stress | 232.4 | <0.001 | ||||||
| None | 11,899 | 77.2 | 3019 | 19.6 | 505 | 3.3 | ||
| Mild/Moderate | 612 | 58.2 | 346 | 32.9 | 93 | 8.8 | ||
| Severe/Extremely Severe | 208 | 66.9 | 81 | 26.0 | 22 | 7.1 | ||
| Anxiety | 241.1 | <0.001 | ||||||
| None | 10,003 | 77.1 | 2543 | 19.6 | 436 | 3.4 | ||
| Mild/Moderate | 1969 | 76.9 | 516 | 20.1 | 77 | 3.0 | ||
| Severe/Extremely Severe | 666 | 58.2 | 372 | 32.5 | 107 | 9.3 | ||
| Heart Disease | ||||||||
| Yes | 380 | 81.5 | 73 | 15.7 | 13 | 2.8 | 7.7 | <0.05 |
| No | 11,996 | 76.0 | 3227 | 20.4 | 564 | 3.6 | ||
| Stroke | ||||||||
| Yes | 121 | 83.4 | 21 | 14.5 | 3 | 2.1 | ||
| No | 12,254 | 76.0 | 3299 | 20.5 | 575 | 3.6 | ||
| Asthma | 13.2 | <0.01 | ||||||
| Yes | 499 | 81.9 | 98 | 16.1 | 12 | 2.0 | ||
| No | 11,884 | 75.8 | 3226 | 20.6 | 569 | 3.6 | ||
| Urinary Tract Disease | 0.085 | >0.10 | ||||||
| Yes | 99 | 76.7 | 26 | 20.2 | 4 | 3.1 | ||
| No | 12,237 | 76.1 | 3274 | 20.4 | 572 | 3.6 | ||
| Kidney Disease | 1.88 | >0.10 | ||||||
| Yes | 78 | 71.6 | 25 | 22.9 | 6 | 5.5 | ||
| No | 12,225 | 76.1 | 3267 | 20.3 | 563 | 3.5 | ||
| Arthritis | 19.1 | <0.01 | ||||||
| Yes | 1151 | 80.1 | 258 | 18.0 | 28 | 1.9 | ||
| No | 11,177 | 75.7 | 3035 | 20.6 | 547 | 3.7 | ||
Note: χ2—Chi-square value, B40—bottom 40% income group, M40—middle 40% income group, T20—top 20% income group. B40 income group are individuals with monthly household income below RM 3860, M40 income group are those with monthly household income between RM 3860 and RM 8319 and T20 income group are classified as those with monthly household income greater than RM 8319.
Fitted estimates by means of generalized linear model.
| Variable | QOL Domains | |||||||
|---|---|---|---|---|---|---|---|---|
| Model 1 | Model 2 | Model 3 | Model 4 | |||||
| β | S.E. | β | S.E. | β | S.E. | β | S.E. | |
| Age Group (years) | ||||||||
| Less than 20 | 1.62 *** | 0.61 | 2.89 *** | 0.66 | 3.24 *** | 0.87 | 1.74 *** | 0.67 |
| 20–39 | 1.29 *** | 0.34 | 1.54 *** | 0.36 | 2.92 *** | 0.45 | 0.92 ** | 0.37 |
| 40–59 | 1.34 ** | 0.26 | 0.96 *** | 0.27 | 1.84 *** | 0.35 | 0.66 ** | 0.29 |
| 60 and above | (ref) | (ref) | (ref) | (ref) | (ref) | (ref) | (ref) | (ref) |
| Ethnicity | ||||||||
| Malay | 1.79 *** | 0.24 | 2.00 *** | 0.28 | 2.00 *** | 0.32 | 0.61 ** | 0.29 |
| Indian | 0.82 ** | 0.32 | 2.15 *** | 0.37 | 0.95 ** | 0.41 | 0.73 * | 0.38 |
| Others | −0.77 | 0.58 | −2.19 *** | 0.62 | −2.64 *** | 0.79 | −5.65 *** | 0.66 |
| Chinese | (ref) | (ref) | (ref) | (ref) | (ref) | (ref) | (ref) | (ref) |
| Gender | ||||||||
| Male | −0.02 | 0.24 | 0.04 | 0.27 | 0.07 | 0.31 | 0.12 | 0.27 |
| Female | (ref) | (ref) | (ref) | (ref) | (ref) | (ref) | (ref) | (ref) |
| Marital Status | ||||||||
| Married | −0.76 ** | 0.31 | 0.50 | 0.34 | 2.45 *** | 0.44 | 0.42 | 0.35 |
| Separated/Divorced | −2.46 *** | 0.65 | −0.60 | 0.71 | −0.83 | 1.14 | −1.48 ** | 0.73 |
| Widow | −2.43 *** | 0.45 | −0.92 * | 0.48 | −0.21 | 0.69 | −1.57 *** | 0.49 |
| Others | −6.51 *** | 0.53 | 0.78 | 0.66 | −2.87 | 2.49 | −2.44 *** | 0.66 |
| Single | (ref) | (ref) | (ref) | (ref) | (ref) | (ref) | (ref) | (ref) |
| Income Groups | ||||||||
| M40 | 2.59 *** | 0.24 | 2.76 *** | 0.26 | 2.38 *** | 0.29 | 3.24 *** | 0.26 |
| T20 | 6.97 *** | 0.54 | 3.90 *** | 0.61 | 3.48 *** | 0.73 | 5.97 *** | 0.64 |
| B40 | (ref) | (ref) | (ref) | (ref) | (ref) | (ref) | (ref) | (ref) |
| Education Level | ||||||||
| Primary | 2.68 *** | 0.59 | 3.73 *** | 0.69 | 0.69 | 0.78 | 4.04 *** | 0.69 |
| Secondary | 2.22 *** | 0.61 | 4.09 *** | 0.71 | 1.15 | 0.80 | 4.29 *** | 0.70 |
| Tertiary | 1.08 | 0.69 | 4.32 *** | 0.80 | 0.75 | 0.91 | 4.52 *** | 0.80 |
| Other | 0.70 | 0.74 | 3.15 *** | 0.85 | 0.46 | 1.04 | 4.16 *** | 0.88 |
| No Formal Education | (ref) | (ref) | (ref) | (ref) | (ref) | (ref) | (ref) | (ref) |
| Employment Status | ||||||||
| Not Working | −1.23 *** | 0.35 | −1.27 *** | 0.38 | −1.69 *** | 0.49 | −2.25 *** | 0.40 |
| Paid Employment | 1.43 *** | 0.29 | 1.08 *** | 0.31 | 0.72 * | 0.37 | 0.77 ** | 0.32 |
| Pensioners/Pensions | 0.16 | 0.42 | −1.80 *** | 0.51 | 0.16 | 0.60 | −1.31 ** | 0.51 |
| Self Employed | 1.15 *** | 0.34 | 1.00 *** | 0.34 | 1.19 *** | 0.43 | 0.35 | 0.36 |
| Others | 3.13 *** | 0.72 | 2.46 *** | 0.75 | 2.37 ** | 1.01 | 2.42 *** | 0.75 |
| Housewives | (ref) | (ref) | (ref) | (ref) | (ref) | (ref) | (ref) | (ref) |
| Diagnosed Chronic Diseases | ||||||||
| Heart Disease | ||||||||
| Yes | −0.56 | 0.59 | −1.87 *** | 0.59 | −2.11 *** | 0.76 | −0.95 | 0.61 |
| No | (ref) | (ref) | (ref) | (ref) | (ref) | (ref) | (ref) | (ref) |
| Asthma | ||||||||
| Yes | −2.34 *** | 0.46 | −0.90 * | 0.49 | −1.79 *** | 0.62 | −1.72 *** | 0.51 |
| No | (ref) | (ref) | (ref) | (ref) | (ref) | (ref) | (ref) | (ref) |
| Stroke | ||||||||
| Yes | −6.55 *** | 1.05 | −4.72 *** | 1.17 | −5.34 *** | 1.49 | −4.54 *** | 1.13 |
| No | (ref) | (ref) | (ref) | (ref) | (ref) | (ref) | (ref) | (ref) |
| Arthritis | ||||||||
| Yes | −1.07 *** | 0.34 | −1.89 *** | 0.37 | −3.04 *** | 0.45 | −1.99 *** | 0.37 |
| No | (ref) | (ref) | (ref) | (ref) | (ref) | (ref) | (ref) | (ref) |
| Urinary Tract Disease | ||||||||
| Yes | −2.81 ** | 1.06 | −2.06 * | 1.15 | −0.72 | 1.41 | −1.67 | 1.25 |
| No | (ref) | (ref) | (ref) | (ref) | (ref) | (ref) | (ref) | (ref) |
| Kidney Disease | ||||||||
| Yes | −3.34 *** | 1.04 | −3.28 *** | 1.19 | −6.39 *** | 1.65 | −3.90 *** | 1.28 |
| No | (ref) | (ref) | (ref) | (ref) | (ref) | (ref) | (ref) | (ref) |
| Depression | ||||||||
| Mild/moderate | 0.64 | 0.42 | −2.56 *** | 0.46 | −3.17 *** | 0.55 | 0.05 | 0.46 |
| Severe/Extremely Severe | −5.38 *** | 1.35 | −7.58 *** | 1.44 | −7.36 *** | 1.61 | −6.11 *** | 1.37 |
| None | (ref) | (ref) | (ref) | (ref) | (ref) | (ref) | (ref) | (ref) |
| Stress | ||||||||
| Moderate/Mild | 0.77 | 0.75 | 0.01 | 0.80 | −1.24 | 0.87 | 0.86 | 0.76 |
| Severe/Extremely Severe | 0.57 | 2.22 | −5.06** | 2.31 | −2.14 | 2.54 | 0.17 | 2.12 |
| None | (ref) | (ref) | (ref) | (ref) | (ref) | (ref) | (ref) | (ref) |
| Anxiety | ||||||||
| Mild/Moderate | 0.96 *** | 0.33 | −3.29 *** | 0.37 | −1.88 *** | 0.46 | −2.86 *** | 0.37 |
| Severe/Extremely Severe | 4.02 *** | 0.91 | −1.62 | 0.99 | −3.16 *** | 1.11 | −0.83 | 0.95 |
| None | (ref) | (ref) | (ref) | (ref) | (ref) | (ref) | (ref) | (ref) |
| Constant | 55.51 *** | 0.70 | 65.26 *** | 0.81 | 66.17 *** | 0.95 | 61.17 *** | 0.82 |
Note: ***, **, * represent significance at 1%, 5% and 10% significance level, respectively; Models 1, 2, 3 and 4 represent the environmental, physical, social and psychological domains, respectively; ref—reference category, β—coefficient; S.E—standard error.
Characteristics of items within each quality of life (QOL) domain.
| QOL Domains | Prevalence, | Breakdown (%) | Cronbach’s Alpha |
|---|---|---|---|
|
| |||
| Pain | 0.62 | ||
| Very Often | 4725 | 25.4 | |
| Quite Often | 6195 | 33.3 | |
| Seldom | 2234 | 12.0 | |
| Never | 307 | 1.6 | |
| Total | 18,497 | 99.4 | |
| Energy | |||
| Not At All | 272 | 1.5 | |
| A Little | 852 | 4.6 | |
| Moderately | 6318 | 34.0 | |
| Mostly | 8485 | 45.6 | |
| Completely | 2580 | 13.9 | |
| Total | 18,507 | 99.5 | |
| Sleep | |||
| Very Dissatisfied | 65 | 0.3 | |
| Dissatisfied | 640 | 3.4 | |
| Neither Satisfied Nor Dissatisfied | 3322 | 17.9 | |
| Satisfied | 10,990 | 59.1 | |
| Very Satisfied | 3461 | 18.6 | |
| Total | 18,478 | 99.3 | |
| Mobility | |||
| Very poor | 147 | 0.8 | |
| Poor | 496 | 2.7 | |
| Neither Poor Nor Good | 4035 | 21.7 | |
| Good | 10,434 | 56.1 | |
| Very Good | 3386 | 18.2 | |
| Total | 18,498 | 99.4 | |
| Activity | |||
| Very Dissatisfied | 63 | 0.3 | |
| Dissatisfied | 517 | 2.8 | |
| Neither Satisfied Nor Dissatisfied | 4336 | 23.3 | |
| Satisfied | 11,856 | 63.7 | |
| Very Satisfied | 1735 | 9.3 | |
| Total | 18,507 | 99.5 | |
| Work | |||
| Very Dissatisfied | 58 | 0.3 | |
| Dissatisfied | 428 | 2.3 | |
| Neither Satisfied Nor Dissatisfied | 3557 | 19.1 | |
| Satisfied | 11,629 | 62.5 | |
| Very Satisfied | 2448 | 13.2 | |
| Total | 18,120 | 97.4 | |
| Medication | |||
| Always | 4850 | 26.1 | |
| Very Often | 4380 | 23.5 | |
| Quite Often | 5917 | 31.8 | |
| Seldom | 2572 | 13.8 | |
| Never | 770 | 4.1 | |
| Total | 18,489 | 99.4 | |
|
| 0.73 | ||
| Positive Feeling | |||
| A Little | 810 | 4.4 | |
| A Moderate Amount | 8751 | 47.0 | |
| Very Much | 7398 | 39.8 | |
| An Extreme Amount | 1290 | 6.9 | |
| Total | 18,508 | 99.5 | |
| Think | |||
| Not At All | 192 | 1.0 | |
| A Little | 775 | 4.2 | |
| A Moderate Amount | 6667 | 35.8 | |
| Very Much | 8941 | 48.1 | |
| Extremely | 1923 | 10.3 | |
| Total | 18,498 | 99.4 | |
| Esteem | |||
| Very Dissatisfied | 36 | 0.2 | |
| Dissatisfied | 297 | 1.6 | |
| Neither Satisfied Nor Dissatisfied | 2787 | 15.0 | |
| Satisfied | 12,151 | 65.3 | |
| Very Satisfied | 3199 | 17.2 | |
| Total | 18,470 | 99.3 | |
| Body | |||
| Not At All | 204 | 1.1 | |
| A Little | 480 | 2.6 | |
| Moderately | 4508 | 24.2 | |
| Mostly | 7594 | 40.8 | |
| Completely | 5703 | 30.6 | |
| Total | 18,489 | 99.4 | |
| Negative Feeling | |||
| Always | 129 | 0.7 | |
| Very Often | 826 | 4.4 | |
| Quite Often | 1861 | 10.0 | |
| Seldom | 9093 | 48.9 | |
| Never | 6547 | 35.2 | |
| Total | 18,456 | 99.2 | |
| Spirituality | |||
| Not At All | 203 | 1.1 | |
| A Little | 476 | 2.6 | |
| A Moderate Amount | 5375 | 28.9 | |
| Very Much | 9011 | 48.4 | |
| An Extreme Amount | 3417 | 18.4 | |
| Total | 18,482 | 99.3 | |
|
| 0.80 | ||
| Personal | |||
| Very Dissatisfied | 63 | 0.3 | |
| Dissatisfied | 468 | 2.5 | |
| Neither Satisfied Nor Dissatisfied | 3404 | 18.3 | |
| Satisfied | 10,294 | 55.3 | |
| Very Satisfied | 1527 | 8.2 | |
| Total | 15,756 | 84.7 | |
| Sex | |||
| Very Dissatisfied | 80 | 0.4 | |
| Dissatisfied | 422 | 2.3 | |
| Neither Satisfied Nor Dissatisfied | 2632 | 14.1 | |
| Satisfied | 7929 | 42.6 | |
| Very Satisfied | 1823 | 9.8 | |
| Total | 12,886 | 69.3 | |
| Support | |||
| Very Dissatisfied | 51 | 0.3 | |
| Dissatisfied | 408 | 2.2 | |
| Neither Satisfied Nor Dissatisfied | 4608 | 24.8 | |
| Satisfied | 11,872 | 63.8 | |
| Very Satisfied | 1480 | 8.0 | |
| Total | 18,419 | 99.0 | |
|
| 0.83 | ||
| Safe | |||
| Not At All | 242 | 1.3 | |
| A Little | 739 | 4.0 | |
| A Moderate Amount | 6844 | 36.8 | |
| Very Much | 9545 | 51.3 | |
| Extremely | 1135 | 6.1 | |
| Total | 18,505 | 99.5 | |
| Satisfied | |||
| Very Dissatisfied | 35 | 0.2 | |
| Dissatisfied | 365 | 2.0 | |
| Neither Satisfied Nor Dissatisfied | 2928 | 15.7 | |
| Satisfied | 13,024 | 70.0 | |
| Very Satisfied | 2157 | 11.6 | |
| Total | 18,509 | 99.5 | |
| Finance | |||
| Not At All | 617 | 3.3 | |
| A Little | 1570 | 8.4 | |
| Moderately | 8741 | 47.0 | |
| Mostly | 5967 | 32.1 | |
| Completely | 1604 | 8.6 | |
| Total | 18,499 | 99.4 | |
| Services | |||
| Very Dissatisfied | 41 | 0.2 | |
| Dissatisfied | 356 | 1.9 | |
| Neither Satisfied Nor Dissatisfied | 3628 | 19.5 | |
| Satisfied | 12,635 | 67.9 | |
| Very Satisfied | 1839 | 9.9 | |
| Total | 18,499 | 99.4 | |
| Leisure | |||
| Not At All | 1306 | 7.0 | |
| A Little | 1961 | 10.5 | |
| Moderately | 7371 | 39.6 | |
| Mostly | 5934 | 31.9 | |
| Completely | 1925 | 10.3 | |
| Total | 18,497 | 99.4 | |
| Physical Environment | |||
| Not At All | 172 | 0.9 | |
| A Little | 561 | 3.0 | |
| A Moderate Amount | 5883 | 31.6 | |
| Very Much | 9763 | 52.5 | |
| Extremely | 2112 | 11.4 | |
| Total | 18,491 | 99.4 | |
| Transport | |||
| Very Dissatisfied | 47 | 0.3 | |
| Dissatisfied | 356 | 1.9 | |
| Neither Satisfied Nor Dissatisfied | 2763 | 14.8 | |
| Satisfied | 12,115 | 65.1 | |
| Very Satisfied | 3193 | 17.2 | |
| Total | 18,474 | 99.3 | |
| Information | |||
| Not At All | 380 | 2.0 | |
| A Little | 1321 | 7.1 | |
| Moderately | 8452 | 45.4 | |
| Mostly | 6995 | 37.6 | |
| Completely | 1351 | 7.3 | |
| Total | 18,499 | 99.4 |