Elaine C Khoong1,2, Blythe A Butler3, Omar Mesina3,4, George Su5, Triveni B DeFries1, Malini Nijagal6, Courtney R Lyles1,2. 1. Division of General Internal Medicine, Department of Medicine, San Francisco General Hospital, University of California San Francisco, San Francisco, California, USA. 2. UCSF Center for Vulnerable Populations, University of California San Francisco, San Francisco, California, USA. 3. School of Medicine, University of California San Francisco, San Francisco, California, USA. 4. Department of Obstetrics and Gynecology, University of California San Diego, San Diego, California, USA. 5. Department of Medicine, Division of Pulmonary, Critical Care, and Sleep Medicine, University of California San Francisco, San Francisco, California, USA. 6. Department of Obstetrics and Gynecology, University of California, San Francisco, California, USA.
Abstract
OBJECTIVE: To determine interest in and barriers to video visits in safety-net patients with diverse age, racial/ethnic, or linguistic background. MATERIALS AND METHODS: We surveyed patients in an urban safety-net system to assess: interest in video visits; ability to successfully complete test video visits; and barriers to successful completion of test video visits. RESULTS: Among 202 participants, of which 177 (87.6%) were persons of color and 113 (55.9%) preferred non-English languages, 132 (65.3%) were interested in and 109 (54.0%) successfully completed a test video visit. Younger age, non-English preference, and prior smartphone application use were associated with interest. Over half (n = 112) reported barriers to video visits; Internet/data access was the most common barrier (n = 50, 24.8%). CONCLUSION: Safety-net patients are interested in video visits and able to successfully complete test visits. Internet or mobile data access is a common barrier in even urban safety-net settings and may impact equitable telemedicine access.
OBJECTIVE: To determine interest in and barriers to video visits in safety-net patients with diverse age, racial/ethnic, or linguistic background. MATERIALS AND METHODS: We surveyed patients in an urban safety-net system to assess: interest in video visits; ability to successfully complete test video visits; and barriers to successful completion of test video visits. RESULTS: Among 202 participants, of which 177 (87.6%) were persons of color and 113 (55.9%) preferred non-English languages, 132 (65.3%) were interested in and 109 (54.0%) successfully completed a test video visit. Younger age, non-English preference, and prior smartphone application use were associated with interest. Over half (n = 112) reported barriers to video visits; Internet/data access was the most common barrier (n = 50, 24.8%). CONCLUSION: Safety-net patients are interested in video visits and able to successfully complete test visits. Internet or mobile data access is a common barrier in even urban safety-net settings and may impact equitable telemedicine access.
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