| Literature DB >> 32160886 |
Elizabeth P Neale1,2,3, Justin Middleton4, Kelly Lambert4,5,6,7.
Abstract
BACKGROUND: Chronic kidney disease (CKD) is growing population health concern worldwide, and with early identification and effective management, kidney disease progression can be slowed or prevented. Most patients with risk factors for chronic kidney disease are treated within primary healthcare. Therefore, it is important to understand how best to support primary care providers (PC-P) to detect and manage chronic kidney disease. The aim of this systematic review was to evaluate barriers and enablers to the diagnosis and management of CKD in primary care.Entities:
Keywords: Barriers; Chronic kidney disease; Enablers; Primary care; Systematic review
Mesh:
Year: 2020 PMID: 32160886 PMCID: PMC7066820 DOI: 10.1186/s12882-020-01731-x
Source DB: PubMed Journal: BMC Nephrol ISSN: 1471-2369 Impact factor: 2.388
Fig. 1PRISMA flow diagram of study selection
Characteristics of included studies
| Citation | Context | Data collection method | Country | Participant characteristics | Sample size |
|---|---|---|---|---|---|
| Armstrong et al., 2016 [ | Observations, interviews and documentary analysis of the ENABLE-CKD project, which aimed to close the gap between guidelines and practice | Interviews | United Kingdom | Primary care staff across general practices (general practitioners, nurses, practice managers, pharmacist, self-management facilitator, administrator/ support staff) | 24 (general practitioners: |
| Blakeman et al. 2012 [ | Exploration of CKD management in primary care, within practices participating in renal collaborative project | Interviews | United Kingdom | General practitioners and nurses | 21 (general practitioners: |
| Crinson et al. 2010 [ | Exploration of primary care practitioners views of CKD and its management | Focus groups | United Kingdom | General practitioners and practice nurses | 36 ( |
| Danforth et al. 2019 [ | Identification of risk factors, facilitators, and barriers to follow-up of abnormal eGFR results for diagnosing CKD | Interviews | United States of America | Primary care physicians | 15 |
| Gheewala et al. 2018 [ | Exploration of community pharmacists barriers to implementing a CKD risk assessment service | Interviews | Australia | Community pharmacists | 8 |
| Greer et al. 2012 [ | Exploration of primary care providers’ barriers to educating patients about CKD | Focus groups | United States of America | Primary care providers (physicians and nurse practitioners) | 18 ( |
| Greer et al. 2015 [ | Exploration of barriers to preparing patients for renal replacement therapy | Interviews | United States of America | Primary care physicians | 4a |
| Greer et al. 2019 [ | Exploration of primary care physicians’ perceived barriers and facilitators to management of CKD in a) primary care, and b) at the primary care-nephrology interface | Focus groups | United States of America | Primary care physicians | 32 |
| Litvin et al. 2016 [ | Exploration of whether clinical decision support could be used to improve identification and management of CKD | Group interviews | United States of America | Medical doctors, licensed practical nurse, nurse practitioner, registered nurse, medical assistant, physician assistant | 11 practices (ranging in size from 1 to 8 providers) |
| Lo et al. 2016 [ | Exploration of factors influencing health care of diabetes and CKD | Focus groups | Australia | General practitioners | 22a |
| McBride et al. 2014 [ | Exploration of primary care providers’ attitudes regarding a CKD registry and its implementation | Interviews | United States of America | Primary care providers (physicians, nurse practitioners) | 20 ( |
| Nash et al. 2018 [ | Exploration of primary care providers’ perceptions of barriers and enablers to following guidelines for requesting creatinine tests to confirm CKD | Interviews | Canada | Primary care providers (physicians and nurse practitioners) | 13 ( |
| Nihat et al. 2016 [ | Process evaluation of the Quality Improvement in CKD study, which compared audit-based education and sending clinical guidelines and prompts with usual care | Focus groups | United Kingdom | General practice (including general practitioner, practice nurses, healthcare assistants and practice manager) | 4 practices (including 6–9 members of the multi-professional team in each group) |
| Sinclair et al. 2017 [ | Identification of barriers and facilitators to CKD screening practices in practice nurses | Cross-sectional survey (open-ended questions) | Australia | Practice nurses | 26 |
| Smith et al. 2012 [ | Analysis following change to automatic reporting of eGFR in all laboratory results (previously only serum creatinine reported) | Interviews | United States of America | Primary care providers (physicians, nurse practitioners, physician assistants) | 19 ( |
| Tam-Tham et al. 2016 [ | Description of primary care physicians perceptions of key barriers, facilitators, and strategies to enhance conservative care for community-dwelling older adults with Stage 5 | Interviews | Canada | Primary care physicians | 27 |
| Tam-Tham et al. 2016 [ | Examination of perceived barriers, facilitators to improve primary care physicians’ ability to conservatively manage older adults with Stage 5 who were not planning to initiate dialysis | Cross-sectional surveyb | Canada | Primary care physicians | 409 |
| Tonkin-Crine et al. 2015 [ | Exploration of general practitioners views and experiences of managing patients with advanced CKD and referral to secondary care | Interviews | United Kingdom | General practitioners | 19 |
| van Dipten et al. 2018 [ | Exploration of perspectives of general practitioners familiar with CKD management guidelines, including the applicability of national interdisciplinary guidelines | Focus groups | The Netherlands | General practitioners | 27 |
| Vest et al. 2015 [ | Process evaluation of TRANSLATE-CKD study, a randomised controlled trial examining implementation of evidence-based CKD guidelines in primary care practice. Interviews conducted at baseline to assess current practice | Interviews | United States of America | Primary care clinicians | 27 ( |
aPlus additional secondary or tertiary care practitioners who were not included in the present review
bOpen-ended responses only included in this review
Assessment of methodological quality of included studies
| Citation | Q1 | Q2 | Q3 | Q4 | Q5 | Q6 | Q7 | Q8 | Q9 | Q10 |
|---|---|---|---|---|---|---|---|---|---|---|
| Armstrong et al. 2016 [ | Y | Y | Y | Y | Y | N | N | Y | Y | Y |
| Blakeman et al. 2012 [ | Y | Y | Y | Y | Y | N | N | Y | Y | Y |
| Crinson et al. 2010 [ | Y | Y | Y | Y | Y | N | N | Y | Y | Y |
| Danforth et al. 2019 [ | Y | Y | Y | Y | Y | N | N | Y | Y | Y |
| Gheewala et al. 2018 [ | Y | Y | Y | Y | Y | N | N | Y | Y | Y |
| Greer et al. 2012 [ | Y | Y | Y | Y | Y | N | N | Y | Y | Y |
| Greer et al. 2015 [ | Y | Y | Y | Y | Y | N | N | Y | Y | Y |
| Greer et al. 2019 [ | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y |
| Litvin et al. 2016 [ | Y | Y | Y | Y | Y | N | N | Y | Y | Y |
| Lo et al. 2016a [ | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y |
| McBride et al. 2014 [ | Y | Y | Y | Y | Y | N | N | Y | Y | Y |
| Nash et al. 2018 [ | Y | Y | Y | Y | Y | N | N | Y | Y | Y |
| Nihat et al. 2016 [ | Y | Y | Y | Y | Y | N | N | Y | Y | Y |
| Sinclair et al. 2017 [ | Y | Y | Y | Y | Y | Na | Na | Y | Y | Y |
| Smith et al. 2012 [ | Y | Y | Y | Y | Y | N | N | Y | Y | Y |
| Tam-Tham et al. 2016a [ | Y | Y | Y | Y | Y | N | N | Y | Y | Y |
| Tam-Tham et al. 2016b [ | Y | Y | Y | Y | Y | Na | Na | Y | Y | Y |
| Tonkin-Crine et al. 2015 [ | Y | Y | Y | Y | Y | N | N | Y | Y | Y |
| Van Dipten et al. 2018 [ | Y | Y | Y | Y | Y | Y | N | Y | Yb | Y |
| Vest et al. 2015 [ | Y | Y | Y | Y | Y | Y | N | Y | Y | Y |
Y Yes, N No
aNote this study methodology would mean minimal bias could be given from the researcher
bStudy provides statement that ethical approval was not required
Barriers to diagnosis and management of CKD in primary care, as reported in included studies (studies listed by reference number)
| [ | [ | [ | [ | [ | [ | [ | [ | [ | [ | [ | [ | [ | [ | [ | [ | [ | [ | [ | [ | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Beliefs about capabilities | ||||||||||||||||||||
| Challenges educating patients | X | X | ||||||||||||||||||
| Challenging nature of CKD management | X | X | X | |||||||||||||||||
| Beliefs about consequences | ||||||||||||||||||||
| Cost and/or burden for patients | X | X | ||||||||||||||||||
| Fear of frightening patients with diagnosis | X | X | X | X | X | X | X | X | X | X | ||||||||||
| Lower priority of CKD as a clinical issue | X | X | X | X | X | X | ||||||||||||||
| Perception that kidney decline is to be expected in aging | X | X | X | X | ||||||||||||||||
| Reactive focus to healthcare | X | |||||||||||||||||||
| Environmental context and resources | ||||||||||||||||||||
| Challenges using laboratory measures for CKD diagnosis or management | X | X | X | |||||||||||||||||
| Inadequacy of reporting process to support quality improvement | X | |||||||||||||||||||
| Lack of patient education resources | X | X | X | |||||||||||||||||
| Lack of renumeration for CKD | X | X | ||||||||||||||||||
| Limited access to nephrology | X | X | X | X | ||||||||||||||||
| Technological issues | X | X | X | |||||||||||||||||
| Time/workload | X | X | X | X | X | X | X | X | X | X | X | X | X | |||||||
| Variation in practice style | X | |||||||||||||||||||
| Knowledge | ||||||||||||||||||||
| Dissatisfaction with guidelines | X | X | X | X | X | X | X | X | X | X | ||||||||||
| Lack of awareness of guidelines | X | X | X | X | ||||||||||||||||
| Lack of awareness of resources/support services | X | X | ||||||||||||||||||
| Perceived lack of adequate knowledge or training | X | X | X | X | X | X | X | X | ||||||||||||
| Perceived lack of clear definition of CKD | X | |||||||||||||||||||
| Perceptions about patients | ||||||||||||||||||||
| Lack of patient understanding of CKD | X | X | X | X | ||||||||||||||||
| Perceived low patient adherence | X | X | X | X | X | |||||||||||||||
| Social influences | ||||||||||||||||||||
| Poor communication between healthcare providers | X | X | X | X | X | X | ||||||||||||||
| Social/professional role and identity | ||||||||||||||||||||
| Lack of clear role delineation between healthcare providers | X | X | X | X | X | X | ||||||||||||||
| Perception of role by other healthcare providers | X | X | X | X | X | X | ||||||||||||||
| Patient perception of roles of healthcare provider/s | X | X | X | |||||||||||||||||
Exemplar quotes illustrating barriers to diagnosis and management of CKD in primary care, by themea
| Domain/theme | Quote |
|---|---|
| Beliefs about capabilities | |
| Challenges educating patients | “I think the kidney is very complex…and I think patients have a hard time grasping kidney disease because they don’t feel it at all, they just don’t…. When you start talking pathophys to patients who are mostly, in my patient population, working class, blue collar, a lot of them have not finished high school, you just need to keep things very simple and I don’t think the kidney is simple.” [ |
| Challenging nature of CKD management | “If you are a young person with [CKD] four and five it’s much more clear cut as to what you are treating and how you manage it compared to an elderly person when there is all this comorbidity, you know, they have all got diabetes, they have all got ischaemic heart disease, very few of them have just got renal disease. The care is much more complicated.” [ |
| Challenging nature of CKD management | “If the blood pressure is high, I put them on blood pressure medicine, and I fixed it. If you have chronic kidney disease, you still have chronic kidney disease. You can’t fix it. All you can do is [ensure].. . it doesn’t worsen. We’re not helping…it’s not very exciting.” [ |
| Beliefs about consequences | |
| Cost and/or burden for patients | “Somebody’s taken a day off of work to bring mom in who has otherwise no transport, so that person’s already out of work. Do you think they want to take another vacation day to come back in two weeks? No.” [ |
| Fear of frightening patients with diagnosis | ‘So, I try not to panic them ... they don’t like this CKD label, which is why I don’t tend to dwell on that, perhaps, very much, I tend to just skim over it and then go into the explanation rather than saying each time they come, “oh yes, and you’ve got CKD, haven’t you?” [ “It’s like other things, if you use the word “kidney failure” or “heart failure” people instantly think “oh my goodness, I’m going to drop dead tomorrow”.” [ “When I have had these consultations with patients, their face changes. You almost feel like you have kind of upset them, and it took a lot of my own energy and training to capture it in that consultation, bring them back and sell it to them to say, “This is no reason for panic”, but it always sounded hollow because they still remained anxious for quite a while. And I felt, when I spoke to the other GPs, perhaps that is why they kind of kept delegating it to different people rather than take ownership themselves, whereas they were much more comfortable selling IHD and diabetes.” [ |
| Lower priority of CKD as a clinical issue | “So I’ll tell you what, we have 49 diseases that we deal with in family medicine. Kidneys are one small one, and there’s very little to do with that repeat creatinine. There’s nothing that changes. So is it a priority? No. There are many other things that are higher priority.” [ “I had somebody sitting in that chair yesterday—I was more concerned about their liver and he said “oh, how are the kidneys?” and they were fine, he’s got really good EGFR. He could live out his life without any problems but he’s now spending every day worrying about his kidneys. It’s medicalising something in the patient’s mind and exaggerating the impact of it on their lives.” [ |
| Perception that kidney decline is to be expected in aging | “I mean I think that’s the issue, because I suppose CKD in an eighty year old, you’ve got an eGFR of 59 (ml/min/1.73 m2), is that really CKD or is that just you are 89. I think certainly where I would hope the others have discussed, certainly I am, is ... if you’ve got CKD or you’re young and you’ve got proteinuria, definitely that is a really important thing to hammer in. But yeah, 80/90 year olds, I wouldn’t suggest we’re probably discussing it, if they’ve got a mild CKD3.” [ |
| Reactive focus to healthcare | “Until we focus on prevention and making people leaner, we’re not going to succeed” [ |
| Environmental context and resources | |
| Challenges using laboratory measures for CKD diagnosis or management | “The lab did not calculate the GFR.. .I think that we probably missed a lot.. . [because] a creatinine 1.3.. .looks all right.. ..” [ |
| Lack of patient education resources | “There’s no kidney educator to send them to.” [ |
| Lack of renumeration for CKD | “Screening activity for any chronic disease is not Medicare rebatable so therefore not economical use of nursing time” [ |
| Limited access to nephrology | “Consultant appointments are too far out and unavailable when I need them.” [ |
| Technological issues | “I have patients that have truly had CKD 3 for 2 or 3 years, but nobody has really talked to them…I understand how that can be because it shows up as a normal lab…and I kind of feel like maybe somebody who has a GFR less than 60 who has CKD 3, even though their creatinine is in the normal range, maybe that shouldn’t just show up as a normal lab. Because when we’re so busy and you’re really quickly going through…sometimes people don’t see numbers; they see colors…if there’s no color coding, nothing that says there’s anything abnormal in this result, they may not even look at the results. They say okay, the computer is telling me it’s normal…” [ |
| Time/workload | “I think during the 15 or 20 min you have with the patient appointment, your agenda’s long. You need to deal with their blood pressure and their diabetes and they may come in because their back’s hurting or something else.” [ “Labs sometimes will be a little difficult because…that’s too many people to keep track of, but that’s how many more results that come into your basket. So then if you’re busy in clinic and then you’re busy managing, juggling some other things throughout the day, you probably won’t get to it till the evening, and sometimes you’re very tired.” [ “I would say the challenge is they’re patients who have numerous comorbidities. There are time challenges for us with a busy office. They are patients who take a lot of time. They often are on numerous medications, they require a lot of blood work for monitoring, and they often have a high rate of hospital admissions for whether it’s their renal problem or it’s the diabetes, or there’s congestive heart failure, or pneumonia.” [ |
| Knowledge | |
| Dissatisfaction with guidelines | “And I think because a lot of those guidelines and rules change over time, there’s just a lot of confusion. So I think it is kind of this squishy black hole to a lot of primary care doctors as far as the nitty gritty details.” [ “I’m going to assume that [guidelines] are evidence based or at least partially evidence based as much as guidelines can be because if you look at those guidelines in general they’re about maximally 14% evidence based and the rest is opinion, so I assume that they are approximately the same as every other guideline.” [ |
| Lack of awareness of guidelines | “I know there’s like the National Kidney Foundation, but I feel like the ADA guidelines are much more useful.. . I mean I certainly don’t know them [CKD guidelines] very well and I can’t visualize an algorithm from them.” [ |
| Lack of awareness of resources/support services | “Did not know conservative clinic existed. Need to promote the palliative nephrology clinic.” [ |
| Perceived lack of adequate knowledge or training | “[there is a] barrier just because of my limited knowledge/experience.” [ “I feel like there’s a lot of areas within medicine that I know a lot about.. .but renal.. ..It’s not my super comfort zone” [ |
| Perceived lack of clear definition of CKD | “The initial question was what is your picture of chronic kidney damage, and honestly, that picture is just a check mark in a row of risk factors.” [ |
| Perceptions about patients | |
| Lack of patient understanding of CKD | “[Patients] don’t understand what [CKD] actually means. Especially those who don’t really have symptoms, there are lots of people with CKD 5 that don’t have symptoms ... it’s “life’s all fine, how can my kidneys be failing? I feel fine” ... I think because they don’t have symptoms, often they don’t really understand the importance of it.” [ |
| Perceived low patient adherence | “It’s a willingness to change, it’s often diet and smoking related, so you’ve got the numbers and you try and work against the numbers, but you know in your heart that unless you put every single medication in the book into that person, and you’re not going to, you’re not going to hit the targets.” [ “getting the patients to care as much as I do.” [ |
| Social influences | |
| Poor communication between healthcare providers | “The disappointing thing was that once I made that phone call [to the nephrologist], I never got any documentation or phone calls back from that service, and I had to find out by reading in the newspaper that she had died.” [ “Unfortunately, there’s a pretty big disconnect between primary practice and tertiary. There still is. There probably always will be because – there are some units which are very good at communicating with me and try quite earnestly to keep in contact, but other ones who don’t” [ “…some of the medications that the nephrologists use I don’t use. I mean I don’t start [the patient] on it, but when they refer back I don’t know how long I’m supposed to keep them on the medications or is it safe. The last thing that as a primary care physician I want to do is hurt my patient. By not knowing that oh, you shouldn’t have kept them on that, well I didn’t know that. You didn’t tell me. There’s no note.” [ |
| Social/professional role and identity | |
| Lack of clear role delineation between healthcare providers | “And so then the [part time specialist in urgent care or the ED]…they say well, I’m only here once a week so I’ll just cc it to the primary and the primary will deal with it. And the primary says hey, I didn’t order this lab. I don’t own the lab… so whoever ordered it…I’m assuming is going to manage this and take care of it and…let this patient know. So, there’s that. I think that’s probably one of our bigger gaps.” [ “Often I’ll send them in with all their blood tests and they’ll immediately do another set at the hospital” [ “And I don’t feel like the nephrologists do a very good job of like sending [a consult note]- - to me to say I’m following her, you’re following her, is somebody following her.” [ |
| Perception of role by other healthcare providers | “some general practitioners do not believe the nurse should be screening or consulting with patients as they believe that it is their role, not the nurses” [ “And you do get judged by your lowest common denominator (…) you only need one or two bad stories and then that sets a reputation within the system that ‘We don’t trust GPs’ or ‘GPs don’t do this well’” [ “…they just don’t get the relationship. They really don’t understand it…you guys don’t even say thank you. I’m referring my patient to you. You do not give me the third degree or say what I have to do….if we’re going to jump through hoops [for you] to see my patient then okay, I’ll send my patient somewhere else. You can’t do that in private practice so the nephrologist or any specialist is not going to do that. They’re going to send a note, they’re going to say thank you for sending your very lovely [patient]...” [ “…but I can tell you that a lot of times even though I’m extremely well-trained, [to the nephrologist] I’m [the] stupid primary care doctor who doesn’t seem to know anything…” [ |
| Patient perception of roles of healthcare provider/s | “And a lot of patients will just ignore what the specialist says because they trust their primary care doctor, and so you find out…six months later that they were supposed to be taking something different as far as the nephrologist was concerned” [ “some patients believe it is their doctor’s role to discuss their health concerns, rather than the nurse who is only there to perform basic care” [ “…they [patients] also spent $60 and they’re like why don’t you just do that? He [the nephrologist] didn’t do anything that you didn’t do” [ |
aIn addition to the themes listed in the table, the following themes were identified in the primary studies without quotes provided: inadequacy of reporting process to support quality improvement; variation in practice style
Enablers to diagnosis and management of CKD in primary care, as reported in included studies (studies listed by reference number)
| [ | [ | [ | [ | [ | [ | [ | [ | [ | [ | [ | [ | [ | [ | [ | [ | [ | [ | [ | [ | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Beliefs about capabilities | ||||||||||||||||||||
| Managing patient expectations during education | X | X | ||||||||||||||||||
| Relationship between primary care provider and patient | X | X | X | |||||||||||||||||
| Beliefs about consequences | ||||||||||||||||||||
| Prioritising patient quality of life | X | X | ||||||||||||||||||
| Environmental context and resources | ||||||||||||||||||||
| Access to laboratories | X | |||||||||||||||||||
| Access to nephrology | X | X | X | X | ||||||||||||||||
| Better access to support services | X | |||||||||||||||||||
| Financial incentives | X | X | X | X | ||||||||||||||||
| Nephrology referral pathways | X | X | X | |||||||||||||||||
| Patient education resources | X | X | X | X | ||||||||||||||||
| Raising patient awareness of services available | X | |||||||||||||||||||
| Technological improvements to identify and manage CKD | X | X | X | X | X | X | X | |||||||||||||
| Time/workload | X | |||||||||||||||||||
| Knowledge | ||||||||||||||||||||
| Diagnosis of CKD supports a proactive approach to care | X | X | ||||||||||||||||||
| Guidelines provide roadmap for care | X | X | X | X | X | X | X | |||||||||||||
| Training and education | X | X | ||||||||||||||||||
| Social influences | ||||||||||||||||||||
| Collaboration between members of health care team | X | X | X | X | X | |||||||||||||||
| Social/professional role and identity | ||||||||||||||||||||
| Capitalising on credibility from existing services | X | |||||||||||||||||||
| Clear delineation of healthcare provider roles | X | X | X | |||||||||||||||||
Exemplar quotes illustrating enablers to diagnosis and management of CKD in primary care, by themea
| Domain/theme | Quote |
|---|---|
| Beliefs about capabilities | |
| Managing patient expectations during education | “I think if you try to set the expectations fairly quickly, then you know that certainly helps.” [ |
| Relationship between primary care provider and patient | “Sometimes…if you just gave them time, if you just show them that you really, really care, they go to all the quality of the physician and nurses, then they start to trust you, then they actually start to actually listen to what you’re saying, and then we can have good discussions. So a lot of people will sort of turn around the initial ‘no, I want this, this, this, and that.” [ |
| Beliefs about consequences | |
| Prioritising patient quality of life | “It would have just been a burden to send [the patient] to another specialist, and explain all the story and inevitably the [nephrologist] says “oh let’s do a couple of extra investigations”…for some of these older people, it’s a marathon process.” [ |
| Environmental context and resources | |
| Access to laboratories | “We used to have a lab in our family practice unit, right in the same building and that really was helpful for our patients in terms of any sort of laboratory investigations, but yeah.” [ |
| Access to nephrology | “it would make more sense for me as a non-palliative care doctor to be able to quickly access with a phone call somebody who has that information in their head right away” [ “… if I’m really worried about something, I text the nephrologist I know real well and say…this is what’s going on, it’s in the record, and they get in” [ |
| Better access to support services | “Home care service in [a small population center] is very poor. .. they say that are too busy to provide additional services for seniors. Often patients end up in the [emergency room] ER and/or hospital when early intervention could prevent this. Palliative care in this region is also poor. I have taken it on myself to do home visits, etc. to help people at home as long as the patient and family are comfortable.” [ |
| Financial incentives | “There had to be some sort of remuneration…so it makes it [CKD service] worth the time…. At the end of the day, we have to run a business and pay for staff so to be able to prioritize time for those different jobs you need to have some sort of income for it” [ |
| Nephrology referral pathways | “The Nephrology Department can see the referrals coming in, so they can see how providers, in general, [treat] kidney disease. Are we reasonable with our referrals?...Are we sending people too early or too late? It would be nice to know are there places where there’s room for improvement. I want to know whether I’m doing a reasonable job or not” [ |
| Patient education resources | “I had a nice little, laminated handout that came from Nephrology on guidelines and referrals. It has now gone missing, so it would be helpful to have that resent out again – it’s a very convenient and worthwhile thing to have” [ “I’d love to see a promotion about the kidney class, so that clinicians are more aware of it. . . . if they’d promote the kidney class and say, in general these classes are offered at [these] various times and locations, etc. -. that would help primary care, because we inevitably get those types of questions” [ |
| Raising patient awareness of services available | “It’s probably the fact that we don’t have ads on the radio saying go into pharmacy for this and the other…that’s the thing that makes people realize what your scope of business is” [ |
| Technological improvements to identify and manage CKD | Automatic alerts (eg BP mgmt) would: “prompt people, even if they’re not fully educated about CKD, to make sure that they do a pretty comprehensive job of managing the disease.” [ |
| Technological improvements to identify and manage CKD | “I think for me the most important thing would be just having a shared EMR where you can just look up that encounter very quickly” [ “I thought it was great [to have it automatically reported], because I didn’t have to try to manually calculate it. Prior I had been using kind of just ballpark numbers to try to guesstimate when I thought somebody’s renal function was starting to decline and if I needed to adjust medication. So, it was challenging because it added work to my day to have to manually do that or try to assess that.. . So it has made life easier for me to have it calculated” [ “I think it’s a good tool. So the fewer steps that we have to do to get to the right answer, and the right thing to do, the better it is. I think the automatic calculator is quicker and better at math than I am, and more reliable. And so, it takes away some of the potential for error that I might have introduced by manually doing the calculations myself” [ |
| Time/workload | “more time to discuss these issues with patients than the general practitioner and can listen and engage [with] the patient” [ |
| Knowledge | |
| Diagnosis of CKD supports a proactive approach to care | “... then you realise they also have CKD so it gives you the level of awareness. This patient has got ... is up the CKD spectrum and we need to be especially aware of how we intervene with their other morbidities.” [ |
| Guidelines provide roadmap for care | “just to get that learning out there and to have a readily available tool to go “okay, for this symptom I’ll do this and for these symptoms I’ll do that,” it would be helpful.” [ “I don’t think [guidelines] should determine [behaviour], but they should definitely guide it and direct it because it’s, again, research based and trying to follow that.” [ “It was shown very clear when to refer, when you’ve got proteinuria when to refer, when, so that not everyone with proteinuria had to be referred and so the guidelines I thought were very clear and good.” [ |
| Social influences | |
| Collaboration between members of health care team | “It usually involves a multiple health professional team as well as the patient and their family. It rarely is just a patient–physician relationship.” [ “I just want to be able to call someone for advice and not feel like I am wasting their time. I want a nephrologist to want to help me because I am in the trenches.” [ “Shared care is essential especially given the workload of these patients. Not ‘my’ patient and not ‘your patient’. Our patient!” [ |
| Social/professional role and identity | |
| Capitalising on credibility from existing services | “What I did is your kidney study was there and then diabetes study we started in the pharmacy, so we linked both together and that has been better. So the same person, we can sometimes do both studies.” [ |
| Clear delineation of healthcare provider roles | “I can just send tasks to certain nurses or support staff just to follow back up with them and ask them to order whatever I need to be done.” [ “As soon as we started teaching the staff members, you know make sure that you ask them this, then it became a lot easier” [ |
aIn addition to the themes listed in the table, the following theme was identified in the primary studies without quotes provided: training and education