| Organizational(Emergent Axial code Table 7) | Organizational Factors (applicable to both starting conditions and process of collaboration): StructuresPolicies and ProtocolsShared response guidelines [42,50]Structures frequently included policies/protocols [59,60]Reporting -Management protocol -Task Management -Response Plan -Communications/ communication strategy [34,61] Infection planning, control and traceback procedures [62]SystemsReporting, laboratory systems [59]Surveillance systems [41,58,59]Planning; Iterative Improvement of systems [46,48,60]Information management system/ database [41,48,63,64]Information Sharing (data available and useful) [45,48])Tool sharing during response [65]Lab systems in place [59]Online system for HR recruitment [45]Intentional multidisciplinary engagement, collaborative capacity [43,48,66,67]Standard operating procedures [55]Interoperability [42]Needs assessment and prioritization [38,48]CultureLeadership, accountability, ownership, trust, transparency of processes, systems based thinking, cultural awareness and engagementLeadership to support the iterative and developmental review of collaborative processes [58] Strong, engaged Leadership [32,35,52,68]Accountability; Ownership [67,68]Cultural Engagement; Engagement; Diversity/ Involvement of community [67,69]Trust [38,41,49,70]Transparency [31,34,61]Need to understand each other’s' processes [53,70]Systems based thinking/ approach [34,48]Cultural awareness; engagement of diverse stakeholders to reflect community needs [53] Credibility [38]Human ResourcesPrior Experience & RelationshipsExisting Relationships [49]Institutional Knowledge (experience and relationships) [31,45]Revise and revisit mandates based on lessons learned [37,71]Staffing/ Roles & ResponsibilitiesClearly defined roles and responsibilities [35,42,65]Resources available and accessible (including Human Resource allocation) [35,45]Informed staff/ staff are aware of systems in place, increased engagement of staff [31,45]Reflexive workforceReflexive Human Resource Protocol to ensure positions are adequately filled & workers are incentivized [31,57] Reflexive approach [31,45]Adaptability to rapidly changing context [42]Rapid start-up response; shared response guidelines [42] |
| Network(in/formal)(Emergent Axial code Table 7) | Network FactorsNetwork StructuresStructures & Coordinating MechanismsMulti Sectoral Coordinating Mechanisms/ platforms for engagement [34,41,45,52,60]Memoranda of Understanding, Terms of Reference or bilateral agreements to support the development of existing relationships that promote ongoing engagement [41,45,48,72]Use of the Incident command system (ICS) [60]Creating shared protocols—platform for scientific engagement, information/ tool sharing during response [65]Reporting structure [49,60]Creating shared protocols [45]Policies -Institutional—nation-nation/ regional agreements [45,49,58,72]Basic public health and infection control measures including contact tracing, infection control procedures, and quarantine [62]Joint tasks forces and bilateral agreements ie. the crossborder task force and bilateral agreement between public hospitals [42,48,72]Jointly developed procedures to ensure coordinated investigation and cross-sector data exchange [72] Presence of Lead agency/ Task Force [41]Establish committees/ subcommittees [48,73]Established Roles & ResponsibilitiesClearly defined and previously established roles and responsibilities [34,42,65,72]Establish a framework with clearly established partnership roles and responsibilities [42]Identification of an inter-agency/ interdisciplinary liaison [31,73]Network RelationshipsPreemptive PlanningPreemptive planning for potential disease threats (ex: MERS CoV, SARS, Ebola, etc.) [45]Creating common goals across the network [47]Setting goals [34]Local preparedness and logistics [43]Relationships & PartnershipsEstablished/ preexisting relationships & partnerships [45,55,74]Established forum for information sharing, developing relationships, building capacity [49]Partnerships with clearly defined roles and responsibilities [40,42,49,54]Partnerships include public-private partnerships [49], NGO and donor partnerships [42], training and capacity building partnerships [40]Partnership with community centers that work with vulnerable populations [59,75]Partnership with external/ global organizations to support response [62,65]Partnership with experts [56,61]Partnership with patients and their families [35]Linking researchers with community representatives [51] Public-private partnerships/ public engagement [39,43]Diverse/Inclusive Stakeholder EngagementCultural awareness/engagement/diversity and community engagement [53]Need "an expanded network of partners that includes full representation from all regions, and possibly other disciplines" [37]Diverse representation and inclusion within collaborative platforms/networks [37,45,52,56]Existing ResourcesHuman Resources/Skilled ProfessionalsResources available and accessible, including HumanResource allocation and existing relationships[35,44,45,54,77]Reposition of supplies to high risk areas [41]
Financial Resources/FundingAccess to regional and international investors [49] Third party coordinating supported public-private mixed projects with financial support [31,39]Political environmentPolitical will to aid in the development/ institutionalization of effective collaborative structures [41,48,65]Political support for empowered decision making [72] | Network FactorsNetwork LeadershipSupport networks to identify a lead agency [41,52]Promote information sharing and joint decision-making across the network [49,60,65]Joint decision making, joint planning [60]Strong and engaged leadership [52]Multisectoral partners worked together for a common goal [47]Strategic risk communication with leadership [45]Network ManagementTask ManagementTask/ Case Management through MCMs [41]Convene regular multi-sectoral meetings [53,58,60]Shared response guidelines [52]Management protocol [58]Rapid startup response [42]Technical discussions held with community to support management systems [51]AwarenessAwareness of systems in place, education/awareness, coordination, multidisciplinary info/data sharing[31,38,44,55,60,70]Increased engagement [31,45]Joint/coordinated public communications [60,70]Health threat communication includes early notification [49]Team/Internal communication includes data and information sharing [41,76]Public communication includes public awareness [54]Public release of risk analysis reports [77]Joint interviews with stakeholders [70]Finding common ground especially in regions of conflict to ensure health equity [49]Sharing perspectives [53]Behavior change communication [41]Effective information disseminationCommunicationCharacteristics: frequent and honest [44,45] Timely; Consistent [45]; Reflexive/ flexible [59]; Iterative feedback [53]; Clear purpose [31,44,70]; Prioritized [riskbased] [45]Trust [49]; Interdisciplinary [31,53]; Contextualized [51];Streamlined [54,70] Methods:Communication through MCMs—pre-meetings, data collection and sharing, forum for info sharing [48,58] ICS methods supported multisectoral communication/ effort [60]Regularly scheduled meetings/ Multidisciplinary meetings established/Follow-up meeting [43,48,53,58,60]Established clear lines of communication [31,43,51,77,78] Diversity of methods and platforms such as press briefs, websites, tv, newspaper, teleconferencing, listserv, available contact list, local/ regional/ cross-border meetings, periodic reporting [44,45,49,53,58,62,77,78] [38]Ongoing Stakeholder EngagementEngagement of diverse stakeholders to reflect community needs [53,75]Community engagement around prevention and controlactivities and biosecurity measures [51] Bottom-up approach with involvement of all levels/Champion/advocates [52,55]Action plans were agreed to with the community] needs ie. planning and implementation [51]Public, community, local authorities, govt agencies,NGOs, patients [45,49]Public health agencies/programs, travelers, global partners, federal and non-federal agencies [45] Civil-military; military/ foreign military involvement provided necessary support for other sectors [39,71,79]Monitoring and EvaluationMonitoring goals [35]Iterative review of collaborative processes [55,60]Monitoring and evaluation to show the outcome of interventions as beneficial or not [31,45,48]Research to understand outreach effectiveness [38]Resource mobilization & allocationMaterial distributionEstablished supply location [standardized, accessible, risk-based strategy); Subcommittee assigned to monitor supplies [41]Accessibility, standardized location, allocation, flow, product deployment [34,68,80]Human Resource mobilizationReflexive HR Protocol to ensure positions are adequately filled and that workers are incentivized [31,57]Additional military support allowed strugglingorganizations to leverage support and stay involved[71]Online recruitment [45] |