Javad J Fatollahi1, James A Colbert2,3, Priyanka Agarwal4, Joy L Lee5,6, Eliyahu Y Lehmann7, Neal Yuan4, Lisa Soleymani Lehmann2,8, Katherine C Chretien1,9. 1. George Washington University School of Medicine. 2. Harvard Medical School. 3. Blue Cross Blue Shield of Massachusetts. 4. University of California at San Francisco School of Medicine. 5. Indiana University School of Medicine. 6. Regenstrief Institute, Inc. 7. Cornell University. 8. Veterans Health Administration. 9. Washington DC Veterans Affairs Medical Center.
Abstract
Introduction: Institutions have developed professionalism policies to help guide physician social media behavior in light of professionalism lapses that have resulted in serious consequences. Prior research has gathered perspectives on online professionalism; however, the public's views remain poorly understood. Importantly, the impact of physician social media behavior on patient trust is unknown. Methods: To determine whether patients' trust might change based on their physicians' social media behavior, we conducted a cross-sectional survey across three U.S. cities (n = 491). The survey assessed patient trust using hypothetical scenarios. Results: Most respondents reported they would have less trust if their physician posted racist comments online, wrote a disrespectful patient narrative, appeared intoxicated in a photograph, or wrote profanity. Respondent age and education impacted change in trust. Conclusions: We conclude that physicians' social media behavior may affect patient trust. Better understanding of how physicians' online presence impacts their relationships with patients can help guide policy and inform educational efforts.
Introduction: Institutions have developed professionalism policies to help guide physician social media behavior in light of professionalism lapses that have resulted in serious consequences. Prior research has gathered perspectives on online professionalism; however, the public's views remain poorly understood. Importantly, the impact of physician social media behavior on patient trust is unknown. Methods: To determine whether patients' trust might change based on their physicians' social media behavior, we conducted a cross-sectional survey across three U.S. cities (n = 491). The survey assessed patient trust using hypothetical scenarios. Results: Most respondents reported they would have less trust if their physician posted racist comments online, wrote a disrespectful patient narrative, appeared intoxicated in a photograph, or wrote profanity. Respondent age and education impacted change in trust. Conclusions: We conclude that physicians' social media behavior may affect patient trust. Better understanding of how physicians' online presence impacts their relationships with patients can help guide policy and inform educational efforts.
Authors: Anusha Chidharla; Audun Utengen; Deanna J Attai; Emily K Drake; G J van Londen; Ishwaria M Subbiah; Elizabeth Henry; Martina Murphy; Maura M Barry; Rami Manochakian; Scott Moerdler; Stacy Loeb; Stephanie L Graff; Yan Leyfman; Michael A Thompson; Merry J Markham Journal: JCO Oncol Pract Date: 2022-03-21
Authors: Michelle Militello; Ronald A Yang; Jaclyn B Anderson; Mindy D Szeto; Colby L Presley; Melissa R Laughter Journal: Curr Dermatol Rep Date: 2021-09-13