Christine D Jones1, Jacqueline Jones2, Kathryn H Bowles3,4, Shara Schroeder5, Frederick A Masoudi6, Eric A Coleman7, Jason Falvey8,9,10, Cari R Levy7,9, Rebecca S Boxer9,11. 1. Division of Hospital Medicine, Department of Medicine, University of Colorado Anschutz Medical Campus, Aurora, Colorado, USA. christine.jones@ ucdenver.edu. 2. College of Nursing, University of Colorado Anschutz Medical Campus, Aurora, Colorado, USA. 3. School of Nursing, University of Pennsylvania, Philadelphia, Pennsylvania, USA. 4. Center for Home Care Policy and Research, Visiting Nurse Service of New York, New York, New York, USA. 5. College of Liberal Arts and Sciences, Department of Sociology, University of Colorado, Denver, Colorado, USA. 6. Division of Cardiology, University of Colorado Anschutz Medical Campus, Aurora, Colorado, USA. 7. Division of Health Care Policy and Research, University of Colorado Anschutz Medical Campus, Aurora, Colorado, USA. 8. Physical Therapy Program, Department of Physical Medicine and Rehabilitation, University of Colorado Anschutz Medical Campus, Aurora, Colorado, USA. 9. Veterans Affairs Medical Center, Denver, Colorado, USA. 10. Yale School of Medicine, New Haven, Connecticut, USA. 11. Division of Geriatric Medicine, University of Colorado Anschutz Medical Campus, Aurora, Colorado, USA.
Abstract
BACKGROUND: Patients discharged from the hospital with skilled home healthcare (HHC) services have multiple comorbidities, high readmission rates, and multiple care needs. In prior work, HHC nurses described that patients often express expectations for services beyond the scope of skilled HHC. OBJECTIVE: The objective of this study is to evaluate and compare expectations for HHC from the patient, caregiver, and HHC perspectives after hospital discharge. DESIGN/PARTICIPANTS: This was a descriptive qualitative case study including HHC patients, caregivers, and clinicians. Patients were discharged from an academic medical center between July 2017 and February 2018. RESULTS: The sample (N = 27) included 11 HHC patients, eight caregivers, and eight HHC clinicians (five nurses and three physical therapists). Patient mean age was 66 years and the majority were female, white, and had Medicare. We observed main themes of clear and unclear expectations for HHC after discharge. Clear expectations occur when the patient and/or caregiver have expectations for HHC aligned with the services received. Unclear expectations occur when the patient and/or caregiver expectations are uncertain or misaligned with the services received. Patients and caregivers with clear expectations for HHC frequently described prior experiences with skilled HHC or work experience within the healthcare field. In most cases with unclear expectations, the patient and caregiver did not have prior experience with HHC. CONCLUSIONS: To improve HHC transitions, we recommend actively engaging both patients and caregivers in the hospital and HHC settings to provide education about HHC services, and assess and address additional care needs.
BACKGROUND:Patients discharged from the hospital with skilled home healthcare (HHC) services have multiple comorbidities, high readmission rates, and multiple care needs. In prior work, HHC nurses described that patients often express expectations for services beyond the scope of skilled HHC. OBJECTIVE: The objective of this study is to evaluate and compare expectations for HHC from the patient, caregiver, and HHC perspectives after hospital discharge. DESIGN/PARTICIPANTS: This was a descriptive qualitative case study including HHCpatients, caregivers, and clinicians. Patients were discharged from an academic medical center between July 2017 and February 2018. RESULTS: The sample (N = 27) included 11 HHCpatients, eight caregivers, and eight HHC clinicians (five nurses and three physical therapists). Patient mean age was 66 years and the majority were female, white, and had Medicare. We observed main themes of clear and unclear expectations for HHC after discharge. Clear expectations occur when the patient and/or caregiver have expectations for HHC aligned with the services received. Unclear expectations occur when the patient and/or caregiver expectations are uncertain or misaligned with the services received. Patients and caregivers with clear expectations for HHC frequently described prior experiences with skilled HHC or work experience within the healthcare field. In most cases with unclear expectations, the patient and caregiver did not have prior experience with HHC. CONCLUSIONS: To improve HHC transitions, we recommend actively engaging both patients and caregivers in the hospital and HHC settings to provide education about HHC services, and assess and address additional care needs.
Authors: Christine D Jones; Jacqueline Jones; Angela Richard; Kathryn Bowles; Dana Lahoff; Rebecca S Boxer; Frederick A Masoudi; Eric A Coleman; Heidi L Wald Journal: J Gen Intern Med Date: 2017-07-13 Impact factor: 5.128
Authors: Jacqueline Jones; Carolyn T Nowels; Rebecca Sudore; Sangeeta Ahluwalia; David B Bekelman Journal: J Gen Intern Med Date: 2014-11-11 Impact factor: 5.128
Authors: Hillary D Lum; Jacqueline Jones; Dana Lahoff; Larry A Allen; David B Bekelman; Jean S Kutner; Daniel D Matlock Journal: Am Heart J Date: 2015-07-02 Impact factor: 4.749
Authors: Alicia I Arbaje; Ashley Hughes; Nicole Werner; Kimberly Carl; Dawn Hohl; Kate Jones; Kathryn H Bowles; Kitty Chan; Bruce Leff; Ayse P Gurses Journal: BMJ Qual Saf Date: 2018-07-17 Impact factor: 7.035