| Literature DB >> 30416423 |
Yongbin Ma1,2,3, Jia Jin1,2, Wenjun Yu1,2, Wuke Zhang1,2, Zhijiang Xu4, Qingguo Ma1,2,5.
Abstract
Understanding the process by which consumers evaluate the designs of experience goods is critical for firms designing and delivering experience products. As the implicit process involved in this evaluation, and given the possible social desirability bias inherent to traditional methods of product design evaluation in certain conditions, neuroscientific methods are preferred to gain insight into the neural basis of consumers' evaluation of experience good designs. We here used event-related potentials (ERPs) and a revised go/no-go paradigm to investigate consumers' neural responses to experience good designs. Personalized product designs and neutral landscape pictures were randomly presented to 20 student participants; they were asked to view these product designs without making any decisions. The paired t-test and repeated-measures analysis of correlation showed that the P200 and late positive potential (LPP) elicited by the most-preferred experience good designs were significantly higher than that elicited by least-preferred designs, and the two ERP components were positively correlated with the personalized rating scores. Thus, P200 and LPP might be the early and late indices of consumers' evaluation of experience good designs, respectively, and may facilitate an understanding of the temporal course of this evaluation. Furthermore, these two ERP components can be used to identify consumers' preferences toward experience good designs. In addition, given the use of personalized experimental stimuli, these findings may help to explain why customized products are preferred by consumers.Entities:
Keywords: P200; event-related potentials; experience goods; late positive potential; personalized product designs
Year: 2018 PMID: 30416423 PMCID: PMC6214219 DOI: 10.3389/fnins.2018.00760
Source DB: PubMed Journal: Front Neurosci ISSN: 1662-453X Impact factor: 4.677
FIGURE 1Example trials of the experiment. (A) T-shirt preference rating task. During each trial, after a fixation cross appeared, participants were presented with a picture of a T-shirt, and then they were instructed to give their preference scores for the T-shirt. (B) Landscape picture and product design presentation in the ERP task. In each trial, after a fixation cross appeared, landscape pictures and product designs were presented randomly. Participants were instructed to view these pictures without making any decisions regarding the product designs and to press a key for landscape pictures.
FIGURE 2P200 condition effect. P200 waveforms were averaged from the 16 subjects, and we pooled the data from C1, CZ, C2, CP1, CPZ, CP2, P1, PZ, and P2 electrodes. The time window was 160–210 ms for P200. (A) The ERP grand-average waveforms of P200 component in the most-preferred and the least-preferred product design conditions. (B) The bar chart reflecting mean amplitude of P200 in the most-preferred and the least-preferred product design conditions. Error bars indicate standard error. (C) Topographic maps of the most-preferred and the least-preferred product design conditions for P200 amplitude.
FIGURE 3The LPP condition effect. The LPP waveforms were averaged from the 16 subjects, and we pooled the data from C1, CZ, C2, CP1, CPZ, and CP2 electrodes. The time window was 500–700 ms for the LPP. (A) The ERP grand-average waveforms of the LPP component in the most-preferred and the least-preferred product design conditions. (B) The bar chart reflecting mean amplitude of P200 in the most-preferred and the least-preferred product design conditions. Error bars indicate standard error. (C) Topographic maps of the most-preferred and the least-preferred product design conditions for the LPP amplitude.