Literature DB >> 29298910

The problem with using patient complaints for improvement.

Marit S de Vos1,2, Jaap F Hamming1, Perla J Marang-van de Mheen2.   

Abstract

'The Problem with…' series covers controversial topics related to efforts to improve healthcare quality, including widely recommended, but deceptively difficult strategies for improvement and pervasive problems that seem to resist solution. © Article author(s) (or their employer(s) unless otherwise stated in the text of the article) 2018. All rights reserved. No commercial use is permitted unless otherwise expressly granted.

Entities:  

Keywords:  patient satisfaction; patient-centred care; quality improvement

Mesh：

Year:  2018        PMID： 29298910     DOI： 10.1136/bmjqs-2017-007463

Source DB:  PubMed          Journal:  BMJ Qual Saf        ISSN： 2044-5415            Impact factor:   7.035


  12 in total

1.  Learning From Patients' Experiences Related To Diagnostic Errors Is Essential For Progress In Patient Safety.

Authors:  Traber Davis Giardina; Helen Haskell; Shailaja Menon; Julia Hallisy; Frederick S Southwick; Urmimala Sarkar; Kathryn E Royse; Hardeep Singh
Journal:  Health Aff (Millwood)       Date:  2018-11       Impact factor: 6.301

Review 2.  Learning from complaints in healthcare: a realist review of academic literature, policy evidence and front-line insights.

Authors:  Jackie van Dael; Tom W Reader; Alex Gillespie; Ana Luisa Neves; Ara Darzi; Erik K Mayer
Journal:  BMJ Qual Saf       Date:  2020-02-04       Impact factor: 7.035

3.  Patient feedback for safety improvement in primary care: results from a feasibility study.

Authors:  Andrea L Hernan; Sally J Giles; Hannah Beks; Kevin McNamara; Kate Kloot; Marley J Binder; Vincent Versace
Journal:  BMJ Open       Date:  2020-06-21       Impact factor: 2.692

Review 4.  Patient experience feedback in UK hospitals: What types are available and what are their potential roles in quality improvement (QI)?

Authors:  Claire Marsh; Rosemary Peacock; Laura Sheard; Lesley Hughes; Rebecca Lawton
Journal:  Health Expect       Date:  2019-04-23       Impact factor: 3.377

5.  Healthcare Complaints Analysis Tool: reliability testing on a sample of Danish patient compensation claims.

Authors:  Soren Bie Bogh; Jonas Harder Kerring; Katrine Prisak Jakobsen; Camilla Hagemann Hilsøe; Kim Mikkelsen; Søren Fryd Birkeland
Journal:  BMJ Open       Date:  2019-11-25       Impact factor: 2.692

6.  Combining Direct and Indirect Measurements to Assess Patients' Satisfaction with the Quality of Public Health Services in Romania: Uncovering Structural Mechanisms and Their Implications.

Authors:  Elena Druică; Viorel Mihăilă; Marin Burcea; Vasile Cepoi
Journal:  Int J Environ Res Public Health       Date:  2019-12-24       Impact factor: 3.390

7.  How to automatically turn patient experience free-text responses into actionable insights: a natural language programming (NLP) approach.

Authors:  Simone A Cammel; Marit S De Vos; Daphne van Soest; Kristina M Hettne; Fred Boer; Ewout W Steyerberg; Hileen Boosman
Journal:  BMC Med Inform Decis Mak       Date:  2020-05-27       Impact factor: 2.796

8.  Speaking up about care concerns in the ICU: patient and family experiences, attitudes and perceived barriers.

Authors:  Sigall K Bell; Stephanie D Roche; Ariel Mueller; Erica Dente; Kristin O'Reilly; Barbara Sarnoff Lee; Kenneth Sands; Daniel Talmor; Samuel M Brown
Journal:  BMJ Qual Saf       Date:  2018-07-12       Impact factor: 7.035

9.  Patient-Centered Insights: Using Health Care Complaints to Reveal Hot Spots and Blind Spots in Quality and Safety.

Authors:  Alex Gillespie; Tom W Reader
Journal:  Milbank Q       Date:  2018-09       Impact factor: 4.911

10.  Using patient feedback to drive quality improvement in hospitals: a qualitative study.

Authors:  Simone Berger; Ana Maria Saut; Fernando Tobal Berssaneti
Journal:  BMJ Open       Date:  2020-10-23       Impact factor: 2.692
View more

北京卡尤迪生物科技股份有限公司 © 2022-2023.