Jessica Hatton1, Rachel Chandra2, David Lucius2, Elizabeth Ciuchta3. 1. 1 Pharmacy Department, CareSource, Dayton, OH, USA. 2. 2 Department of Pharmacy, Dayton VA Medical Center, Dayton, OH, USA. 3. 3 Department of Pharmacy, Dayton Children's Hospital, Dayton, OH, USA.
Abstract
PURPOSE: Patient satisfaction with the use of telehealth in disease state management provided by pharmacists has not been fully studied. We hypothesized that patient satisfaction with pharmacist-provided consultations via clinical video teleconferencing (CVT) would not differ from face-to-face delivery. METHODS: Patients were recruited from 2 primary care provider sites from September 2015 to May 2016. Patients completed a survey to evaluate their satisfaction and quality of provider-patient communication with the method in which consultation with a pharmacist was provided. The survey was a 10-item, patient self-reported questionnaire. The primary outcome evaluated patients' scores on assessment of the provider's use of patient-centered communication. The secondary outcome evaluated patients' scores on assessment of the provider's clinical competence and skills and interpersonal skills. RESULTS: There were a total of 57 surveys collected. For both the primary outcome and secondary outcome, over 80% of collected responses for each question in both clinics were scored a 5 that indicates patients were very satisfied with the provider's use of patient-centered communication and clinical competence and skills. For both the primary and secondary outcomes, there were no statistically significant differences in patients' scores that assessed provider's use of patient-centered communication nor the provider's clinical competence and skill. CONCLUSION: The results of this study indicate patients are satisfied with pharmacists' use of patient-centered communication and clinical competence and skills via both CVT and face-to-face consultations supporting our research hypothesis that patient satisfaction with care provided via CVT did not differ from face-to-face provided care.
PURPOSE:Patient satisfaction with the use of telehealth in disease state management provided by pharmacists has not been fully studied. We hypothesized that patient satisfaction with pharmacist-provided consultations via clinical video teleconferencing (CVT) would not differ from face-to-face delivery. METHODS:Patients were recruited from 2 primary care provider sites from September 2015 to May 2016. Patients completed a survey to evaluate their satisfaction and quality of provider-patient communication with the method in which consultation with a pharmacist was provided. The survey was a 10-item, patient self-reported questionnaire. The primary outcome evaluated patients' scores on assessment of the provider's use of patient-centered communication. The secondary outcome evaluated patients' scores on assessment of the provider's clinical competence and skills and interpersonal skills. RESULTS: There were a total of 57 surveys collected. For both the primary outcome and secondary outcome, over 80% of collected responses for each question in both clinics were scored a 5 that indicates patients were very satisfied with the provider's use of patient-centered communication and clinical competence and skills. For both the primary and secondary outcomes, there were no statistically significant differences in patients' scores that assessed provider's use of patient-centered communication nor the provider's clinical competence and skill. CONCLUSION: The results of this study indicate patients are satisfied with pharmacists' use of patient-centered communication and clinical competence and skills via both CVT and face-to-face consultations supporting our research hypothesis that patient satisfaction with care provided via CVT did not differ from face-to-face provided care.
Entities:
Keywords:
clinical video teleconferencing; pharmacist; pharmacy; telehealth; telemedicine
Authors: Insaf Mohammad; Helen D Berlie; Melissa Lipari; Amber Lanae Martirosov; Andrea A Duong; Maggie Faraj; Opal Bacon; Candice L Garwood Journal: J Am Coll Clin Pharm Date: 2020-07-07