Willy Ssengooba1, Bruce Kirenga2, Catherine Muwonge3, Steven Kyaligonza3, Samuel Kasozi3, Frank Mugabe3, Martin Boeree4, Moses Joloba5, Alphonse Okwera6. 1. Department of Medical Microbiology Makerere University Kampala and Academic Medical Centre University of Amsterdam. 2. Department of Medicine, Makerere University College of Health Sciences. 3. National TB and Leprosy Program, Ministry of Health, Uganda. 4. Department of Pulmonary Diseases, Radboud University Nijmegen Medical. 5. Department of Microbiology, Makerere University College of Health Sciences. 6. National Tuberculosis treatment unit, Mulago Hospital.
Abstract
BACKGROUND: Patient satisfaction towards care during encounter with clinicians is key for better treatment outcomes. We assessed patient satisfaction with TB clinical care consultations in Kampala, Uganda. METHODS: This was a facility-based cross sectional study done between September 2012 and February 2013 using qualitative method of data collection. Participants consecutively completed a pre-tested structured satisfaction questionnaire. A criteria of the rating as good; >75% was considered acceptable, (50-75%) as more effort is needed and <50 as unacceptable and require immediate action was used to categorize data for analysis using Epi-info 7.1.4.0. RESULTS: Of the 260 registered TB patients, 178(68.5%) completed the questionnaire. Overall, 162 (91.0%) were satisfied with the clinical consultation. Factors that contributed to high patient satisfaction, were: time spent with clinician (85.4%), explanation of what was done (87.6%), technical skills (91.6%), personal manner of the clinician seen (91.6%). Factors for low satisfaction were; waiting time before getting an appointment (61.8%), convenience of location of consultation office (53.4%), getting through to the office by phone (21.3%) and length of time waiting at the office (61.2%). CONCLUSION: Tuberculosis patients in Kampala are satisfied with TB clinical care consultations. Addressing factors with low patient satisfaction may significantly impact on treatment outcome.
BACKGROUND:Patient satisfaction towards care during encounter with clinicians is key for better treatment outcomes. We assessed patient satisfaction with TB clinical care consultations in Kampala, Uganda. METHODS: This was a facility-based cross sectional study done between September 2012 and February 2013 using qualitative method of data collection. Participants consecutively completed a pre-tested structured satisfaction questionnaire. A criteria of the rating as good; >75% was considered acceptable, (50-75%) as more effort is needed and <50 as unacceptable and require immediate action was used to categorize data for analysis using Epi-info 7.1.4.0. RESULTS: Of the 260 registered TB patients, 178(68.5%) completed the questionnaire. Overall, 162 (91.0%) were satisfied with the clinical consultation. Factors that contributed to high patient satisfaction, were: time spent with clinician (85.4%), explanation of what was done (87.6%), technical skills (91.6%), personal manner of the clinician seen (91.6%). Factors for low satisfaction were; waiting time before getting an appointment (61.8%), convenience of location of consultation office (53.4%), getting through to the office by phone (21.3%) and length of time waiting at the office (61.2%). CONCLUSION:Tuberculosispatients in Kampala are satisfied with TB clinical care consultations. Addressing factors with low patient satisfaction may significantly impact on treatment outcome.
Entities:
Keywords:
Patient satisfaction; TB care clinical consultations; cross sectional study
Authors: Sawsan Elbireer; David Guwatudde; Peter Mudiope; Juliet Nabbuye-Sekandi; Yukari C Manabe Journal: Trop Med Int Health Date: 2011-05-18 Impact factor: 2.622
Authors: Bruce J Kirenga; Willy Ssengooba; Catherine Muwonge; Lydia Nakiyingi; Stephen Kyaligonza; Samuel Kasozi; Frank Mugabe; Martin Boeree; Moses Joloba; Alphonse Okwera Journal: BMC Public Health Date: 2015-01-21 Impact factor: 3.295