N Englert1, C Oetting-Roß2, A Büscher3,4. 1. Hochschule Osnabrück, Caprivistr. 30a, 49076, Osnabrück, Deutschland. n.englert@hs-osnabrueck.de. 2. Fachhochschule Münster, Münster, Deutschland. 3. Hochschule Osnabrück, Caprivistr. 30a, 49076, Osnabrück, Deutschland. 4. Universität Witten/Herdecke, Witten/Herdecke, Deutschland.
Abstract
BACKGROUND: A wide range of counseling services with a variety of counseling purposes have been established in Germany to support care recipients and their relatives; however, there is a lack of quality criteria that are based on the counseling needs from the user's perspective. OBJECTIVE: To summarize empirical knowledge on counseling needs and quality of counseling services from the user perspective and identification of counseling-specific understanding of users. MATERIAL AND METHODS: A literature search was conducted in the databases CareLit®, LIVIVO and SpringerLink with additional online research via Google and MetaGer. Analysis of the literature and discussion on the state of research. RESULTS: A trustful relationship between counselor and user as well as the orientation to the user's individual situation are key elements of counseling that have been found helpful; however, a differentiated view of the diverse user groups and counseling purposes is lacking. CONCLUSION: In order to include the user's perspective in conceptual approaches for counseling and to define user-generated quality criteria, further scientific research is needed regarding the counseling needs of different user groups. Consideration must be given to particular care situations that involve various counseling purposes. Particularly vulnerable groups need special support in working out their counseling needs.
BACKGROUND: A wide range of counseling services with a variety of counseling purposes have been established in Germany to support care recipients and their relatives; however, there is a lack of quality criteria that are based on the counseling needs from the user's perspective. OBJECTIVE: To summarize empirical knowledge on counseling needs and quality of counseling services from the user perspective and identification of counseling-specific understanding of users. MATERIAL AND METHODS: A literature search was conducted in the databases CareLit®, LIVIVO and SpringerLink with additional online research via Google and MetaGer. Analysis of the literature and discussion on the state of research. RESULTS: A trustful relationship between counselor and user as well as the orientation to the user's individual situation are key elements of counseling that have been found helpful; however, a differentiated view of the diverse user groups and counseling purposes is lacking. CONCLUSION: In order to include the user's perspective in conceptual approaches for counseling and to define user-generated quality criteria, further scientific research is needed regarding the counseling needs of different user groups. Consideration must be given to particular care situations that involve various counseling purposes. Particularly vulnerable groups need special support in working out their counseling needs.
Keywords:
Care counselling; Determination of healthcare needs; Healthcare quality indicators; Home nursing; User’s perspective
Authors: Henrik Wiegelmann; Karin Wolf-Ostermann; Werner Brannath; Farhad Arzideh; Jan Dreyer; Rene Thyrian; Liane Schirra-Weirich; Lisa Verhaert Journal: BMC Health Serv Res Date: 2021-07-23 Impact factor: 2.655