Care at the point of impact: Insights into the second-victim experience.

As risk managers, there is an understanding of the tremendous pressures of working in today's health care setting. When medical errors or unanticipated complications occur, these stressors skyrocket. The purpose of this article is to provide insights from the collective 9 years of MUHC research exploring the second-victim phenomenon and insights into the healing process for second victims of unanticipated health care events-our health care providers.