OBJECTIVE: The purpose of this paper is to report on the development, implementation, and evaluation of a Communication Skills Training (CST) module for inpatient oncology nurses on how to respond empathically to patients. METHODS: 248 nurses from a USA cancer center participated in a CST module on responding empathically to patients. Nurses completed pre- and post-training Standardized Patient Assessments (SPAs), a survey on their confidence in and intent to utilize skills taught, and a six-month post-training survey of self-reported use of skills. RESULTS: Results indicate that nurses were satisfied with the module, reporting that agreement or strong agreement to 5 out of 6 items assessing satisfaction 96.7%-98.0% of the time. Nurses' self-efficacy in responding empathically significantly increased pre- to post-training. Additionally, nurses showed empathy skill improvement in the post-SPAs. Finally, 88.2% of nurses reported feeling confident in using the skills they learned post-training and reported an increase of 42-63% in the use of specific empathic skills. CONCLUSIONS: A CST module for nurses in responding empathically to patients showed feasibility, acceptability, and improvement in self-efficacy as well as skill uptake. PRACTICE IMPLICATIONS: This CST module provides an easily targeted intervention for improving nurse-patient communication and patient-centered care.
OBJECTIVE: The purpose of this paper is to report on the development, implementation, and evaluation of a Communication Skills Training (CST) module for inpatient oncology nurses on how to respond empathically to patients. METHODS: 248 nurses from a USA cancer center participated in a CST module on responding empathically to patients. Nurses completed pre- and post-training Standardized Patient Assessments (SPAs), a survey on their confidence in and intent to utilize skills taught, and a six-month post-training survey of self-reported use of skills. RESULTS: Results indicate that nurses were satisfied with the module, reporting that agreement or strong agreement to 5 out of 6 items assessing satisfaction 96.7%-98.0% of the time. Nurses' self-efficacy in responding empathically significantly increased pre- to post-training. Additionally, nurses showed empathy skill improvement in the post-SPAs. Finally, 88.2% of nurses reported feeling confident in using the skills they learned post-training and reported an increase of 42-63% in the use of specific empathic skills. CONCLUSIONS: A CST module for nurses in responding empathically to patients showed feasibility, acceptability, and improvement in self-efficacy as well as skill uptake. PRACTICE IMPLICATIONS: This CST module provides an easily targeted intervention for improving nurse-patient communication and patient-centered care.
Authors: Carma L Bylund; Richard Brown; Jennifer A Gueguen; Catherine Diamond; Jennifer Bianculli; David W Kissane Journal: Psychooncology Date: 2010-06 Impact factor: 3.894
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Authors: Carma L Bylund; Greenberry Taylor; Emily Mroz; Diana J Wilkie; Yingwei Yao; Linda Emanuel; George Fitchett; George Handzo; Harvey Max Chochinov; Susan Bluck Journal: Palliat Support Care Date: 2022-06
Authors: Megan Johnson Shen; Jamie S Ostroff; Heidi A Hamann; Noshin Haque; Smita C Banerjee; Daniel C McFarland; Daniela Molena; Carma L Bylund Journal: J Health Commun Date: 2019-09-16
Authors: Smita C Banerjee; Noshin Haque; Elizabeth A Schofield; Timothy J Williamson; Chloe M Martin; Carma L Bylund; Megan J Shen; Maureen Rigney; Heidi A Hamann; Patricia A Parker; Daniel C McFarland; Bernard J Park; Daniela Molena; Aimee Moreno; Jamie S Ostroff Journal: Chest Date: 2020-12-16 Impact factor: 9.410
Authors: Timothy J Williamson; Jamie S Ostroff; Chloé M Martin; Smita C Banerjee; Carma L Bylund; Heidi A Hamann; Megan Johnson Shen Journal: Patient Educ Couns Date: 2020-08-11