Literature DB >> 26558394

Assessing the Queuing Process Using Data Envelopment Analysis: an Application in Health Centres.

Komal A Safdar1, Ali Emrouznejad2, Prasanta K Dey1.   

Abstract

Queuing is one of the very important criteria for assessing the performance and efficiency of any service industry, including healthcare. Data Envelopment Analysis (DEA) is one of the most widely-used techniques for performance measurement in healthcare. However, no queue management application has been reported in the health-related DEA literature. Most of the studies regarding patient flow systems had the objective of improving an already existing Appointment System. The current study presents a novel application of DEA for assessing the queuing process at an Outpatients' department of a large public hospital in a developing country where appointment systems do not exist. The main aim of the current study is to demonstrate the usefulness of DEA modelling in the evaluation of a queue system. The patient flow pathway considered for this study consists of two stages; consultation with a doctor and pharmacy. The DEA results indicated that waiting times and other related queuing variables included need considerable minimisation at both stages.

Entities:  

Keywords:  Appointment scheduling system; Data envelopment analysis; Healthcare; Patient flow; Queuing

Mesh:

Year:  2015        PMID: 26558394     DOI: 10.1007/s10916-015-0393-1

Source DB:  PubMed          Journal:  J Med Syst        ISSN: 0148-5598            Impact factor:   4.460


  37 in total

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2.  Data envelopment analysis model for the appraisal and relative performance evaluation of nurses at an intensive care unit.

Authors:  Ibrahim H Osman; Lynn N Berbary; Yusuf Sidani; Baydaa Al-Ayoubi; Ali Emrouznejad
Journal:  J Med Syst       Date:  2010-08-24       Impact factor: 4.460

3.  An efficiency-based multicriteria strategic planning model for ambulatory surgery centers.

Authors:  Herbert F Lewis; Thomas R Sexton; Melissa A Dolan
Journal:  J Med Syst       Date:  2010-06-04       Impact factor: 4.460

Review 4.  The measurement of efficiency and productivity of health care delivery.

Authors:  Bruce Hollingsworth
Journal:  Health Econ       Date:  2008-10       Impact factor: 3.046

5.  The efficiency of Scottish acute hospitals: an application of data envelopment analysis.

Authors:  B Hollingsworth; D Parkin
Journal:  IMA J Math Appl Med Biol       Date:  1995 Sep-Dec

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Authors:  T R Nunamaker
Journal:  Health Serv Res       Date:  1983       Impact factor: 3.402

7.  Mathematical relationship between waiting times and appointment interval for doctor and patients.

Authors:  I Hill-Smith
Journal:  J R Coll Gen Pract       Date:  1989-12

8.  Using queuing theory to analyse the government's 4-H completion time target in accident and emergency departments.

Authors:  L Mayhew; D Smith
Journal:  Health Care Manag Sci       Date:  2008-03

9.  The home health care routing and scheduling problem with interdependent services.

Authors:  Dorota Slawa Mankowska; Frank Meisel; Christian Bierwirth
Journal:  Health Care Manag Sci       Date:  2013-06-19

10.  Evaluating multiple performance measures across several dimensions at a multi-facility outpatient center.

Authors:  Marie E Matta; Sarah Stock Patterson
Journal:  Health Care Manag Sci       Date:  2007-06
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  3 in total

Review 1.  The Core of Healthcare Efficiency: A Comprehensive Bibliometric Review on Frontier Analysis of Hospitals.

Authors:  Thyago Celso Cavalcante Nepomuceno; Luca Piubello Orsini; Victor Diogho Heuer de Carvalho; Thiago Poleto; Chiara Leardini
Journal:  Healthcare (Basel)       Date:  2022-07-15

2.  Queueing Theory and COVID-19 Prevention: Model Proposal to Maximize Safety and Performance of Vaccination Sites.

Authors:  Marcello Di Pumpo; Andrea Ianni; Ginevra Azzurra Miccoli; Andrea Di Mattia; Raffaella Gualandi; Domenico Pascucci; Walter Ricciardi; Gianfranco Damiani; Lorenzo Sommella; Patrizia Laurenti
Journal:  Front Public Health       Date:  2022-07-07

3.  A systematic review on hospital inefficiency in the Eastern Mediterranean Region: sources and solutions.

Authors:  Hamid Ravaghi; Mahnaz Afshari; Parvaneh Isfahani; Victoria D Bélorgeot
Journal:  BMC Health Serv Res       Date:  2019-11-12       Impact factor: 2.655

  3 in total

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