Tahir Ahmed1, Nega Assefa2, Asrat Demisie3, Abera Kenay1. 1. School of Nursing and Midwifery, College of Health and Medical Sciences, Haramaya University, Harar, Ethiopia. 2. School of Nursing and Midwifery, College of Health and Medical Sciences, Haramaya University, Harar, Ethiopia ; Kersa Demographic Surveillance and Health Research Center (KDS-HRC), College of Health and Medical Sciences, Haramaya University, Harar, Ethiopia. 3. Centralized School of Nursing, College of Community Medicine, Addis Ababa University, Addis Ababa, Ethiopia.
Abstract
OBJECTIVE: To assess level of adult patients' satisfaction and associated factors in nursing care provided in selected public hospitals in Ethiopia. METHODS: A cross sectional institution based study was conducted on 582 randomly selected patients admitted for at least two nights in three wards of selected public hospitals in Eastern Ethiopia. Patients were interviewed face to face using the adapted Newcastle Satisfaction with Nursing Scales (NSNS) at the time of their discharge. Data was analyzed using SPSS V 16. RESULT: More than half of the respondents, 307(52.75%), were satisfied with the nursing care they received. The patient satisfaction was found to be 62.71%, 55.67%, 44.85% and 55.15% for nursing characteristics, the caring activities, the amount of information given and the entire caring environment respectively. Previous history of admission, patients' income level, and type of admission rooms have been found to significantly affect overall satisfaction of patients. CONCLUSION: The overall level of adult patients' satisfaction was moderate. The hospitals should consider mechanisms to improve the nurses' communication skills and interpersonal relationships beyond training on direct patient care.
OBJECTIVE: To assess level of adult patients' satisfaction and associated factors in nursing care provided in selected public hospitals in Ethiopia. METHODS: A cross sectional institution based study was conducted on 582 randomly selected patients admitted for at least two nights in three wards of selected public hospitals in Eastern Ethiopia. Patients were interviewed face to face using the adapted Newcastle Satisfaction with Nursing Scales (NSNS) at the time of their discharge. Data was analyzed using SPSS V 16. RESULT: More than half of the respondents, 307(52.75%), were satisfied with the nursing care they received. The patient satisfaction was found to be 62.71%, 55.67%, 44.85% and 55.15% for nursing characteristics, the caring activities, the amount of information given and the entire caring environment respectively. Previous history of admission, patients' income level, and type of admission rooms have been found to significantly affect overall satisfaction of patients. CONCLUSION: The overall level of adult patients' satisfaction was moderate. The hospitals should consider mechanisms to improve the nurses' communication skills and interpersonal relationships beyond training on direct patient care.
Entities:
Keywords:
Ethiopia; Satisfaction; adult patients; nursing care
Authors: Cecilia Rodríguez-Herrera; José de Jesús López-Jiménez; Azucena Del Toro-Valero; Nora Magdalena Torres-Carrillo; Norma Torres-Carrillo; Carlos Alberto Godínez-Peña; Ana Cecilia Méndez-Magaña; Melva Guadalupe Herrera-Godina; Ana Lilia Fletes-Rayas Journal: Afr Health Sci Date: 2021-03 Impact factor: 0.927
Authors: Ugochukwu U Onyeonoro; Joseph N Chukwu; Charles C Nwafor; Anthony O Meka; Babatunde I Omotowo; Nelson O Madichie; Chidubem Ogbudebe; Joy N Ikebudu; Daniel C Oshi; Ngozi Ekeke; Nsirimobu I Paul; Chukwuma B Duru Journal: Health Serv Insights Date: 2015-10-13