Karen B Lasater1, Douglas M Sloane, Linda H Aiken. 1. Author Affiliations: Doctoral Research Fellow (Ms Lasater); Research Professor (Dr Sloane); The Claire M. Fagin Leadership Professor of Nursing, Professor of Sociology, Senior Fellow Leonard Davis Institute for Health Economics (Dr Aiken), Center for Health Outcomes and Policy Research, School of Nursing, University of Pennsylvania, Philadelphia.
Abstract
UNLABELLED: The aim of this study is to determine whether use of supplemental registered nurses (SRNs) from agencies is associated with patients' satisfaction. BACKGROUND: Employment of SRNs is common, but little is known about whether their use is associated with patients' satisfaction with hospital care. METHODS: Cross-sectional survey data from nurses in 427 hospitals were linked to American Hospital Association data and patient data from the Hospital Consumer Assessment of Healthcare Providers and Systems survey. RESULTS: We found little evidence that patients' satisfaction with care is related to the use of SRNs. After other hospital and nursing characteristics were controlled, greater use of SRNs was not associated with patients' global satisfaction, including whether they would rank their hospital highly or recommend their hospital, nor was it associated with nurse communication, medication explanation, or pain control. CONCLUSIONS: Employment of SRNs does not detract from patients' overall satisfaction or satisfaction with nurses specifically.
UNLABELLED: The aim of this study is to determine whether use of supplemental registered nurses (SRNs) from agencies is associated with patients' satisfaction. BACKGROUND: Employment of SRNs is common, but little is known about whether their use is associated with patients' satisfaction with hospital care. METHODS: Cross-sectional survey data from nurses in 427 hospitals were linked to American Hospital Association data and patient data from the Hospital Consumer Assessment of Healthcare Providers and Systems survey. RESULTS: We found little evidence that patients' satisfaction with care is related to the use of SRNs. After other hospital and nursing characteristics were controlled, greater use of SRNs was not associated with patients' global satisfaction, including whether they would rank their hospital highly or recommend their hospital, nor was it associated with nurse communication, medication explanation, or pain control. CONCLUSIONS: Employment of SRNs does not detract from patients' overall satisfaction or satisfaction with nurses specifically.
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Authors: Ann Kutney-Lee; Matthew D McHugh; Douglas M Sloane; Jeannie P Cimiotti; Linda Flynn; Donna Felber Neff; Linda H Aiken Journal: Health Aff (Millwood) Date: 2009-06-12 Impact factor: 6.301
Authors: Linda H Aiken; Walter Sermeus; Koen Van den Heede; Douglas M Sloane; Reinhard Busse; Martin McKee; Luk Bruyneel; Anne Marie Rafferty; Peter Griffiths; Maria Teresa Moreno-Casbas; Carol Tishelman; Anne Scott; Tomasz Brzostek; Juha Kinnunen; Rene Schwendimann; Maud Heinen; Dimitris Zikos; Ingeborg Strømseng Sjetne; Herbert L Smith; Ann Kutney-Lee Journal: BMJ Date: 2012-03-20