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Literature DB >> 19525287

Nursing: a key to patient satisfaction.

Ann Kutney-Lee¹, Matthew D McHugh, Douglas M Sloane, Jeannie P Cimiotti, Linda Flynn, Donna Felber Neff, Linda H Aiken.

Abstract

Patient satisfaction is receiving greater attention as a result of the rise in pay-for-performance (P4P) and the public release of data from the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey. This paper examines the relationship between nursing and patient satisfaction across 430 hospitals. The nurse work environment was significantly related to all HCAHPS patient satisfaction measures. Additionally, patient-to-nurse workloads were significantly associated with patients' ratings and recommendation of the hospital to others, and with their satisfaction with the receipt of discharge information. Improving nurses' work environments, including nurse staffing, may improve the patient experience and quality of care.

Entities: Disease Gene Species

Mesh：

Year: 2009 PMID： 19525287 PMCID： PMC2718727 DOI： 10.1377/hlthaff.28.4.w669

Source DB: PubMed Journal: Health Aff (Millwood) ISSN： 0278-2715 Impact factor: 6.301

14 in total

1. Hospital restructuring and its impact on outcomes: nursing staff regulations are premature.

Authors: M D Sovie; A F Jawad
Journal: J Nurs Adm Date: 2001-12 Impact factor: 1.737

2. Development of the practice environment scale of the Nursing Work Index.

Authors: Eileen T Lake
Journal: Res Nurs Health Date: 2002-06 Impact factor: 2.228

3. Medicare program; hospital outpatient prospective payment system and CY 2007 payment rates; CY 2007 update to the ambulatory surgical center covered procedures list; Medicare administrative contractors; and reporting hospital quality data for FY 2008 inpatient prospective payment system annual payment update program--HCAHPS survey, SCIP, and mortality. Final rule with comment period and final rule.

Authors:
Journal: Fed Regist Date: 2006-11-24

4. Longitudinal analyses of nurse staffing and patient outcomes: more about failure to rescue.

Authors: Jean Ann Seago; Ann Williamson; Christina Atwood
Journal: J Nurs Adm Date: 2006-01 Impact factor: 1.737

5. Nurse staffing models as predictors of patient outcomes.

Authors: Linda McGillis Hall; Diane Doran; G Ross Baker; George H Pink; Souraya Sidani; Linda O'Brien-Pallas; Gail J Donner
Journal: Med Care Date: 2003-09 Impact factor: 2.983

6. Patient satisfaction as a positive nursing outcome.

Authors: Tarja Tervo-Heikkinen; Tarja Kvist; Pirjo Partanen; Katri Vehviläinen-Julkunen; Pirjo Aalto
Journal: J Nurs Care Qual Date: 2008 Jan-Mar Impact factor: 1.597

Review 7. The association of registered nurse staffing levels and patient outcomes: systematic review and meta-analysis.

Authors: Robert L Kane; Tatyana A Shamliyan; Christine Mueller; Sue Duval; Timothy J Wilt
Journal: Med Care Date: 2007-12 Impact factor: 2.983

Review 8. Economics of nursing.

Authors: Linda H Aiken
Journal: Policy Polit Nurs Pract Date: 2008-05-14

9. Effects of hospital care environment on patient mortality and nurse outcomes.

Authors: Linda H Aiken; Sean P Clarke; Douglas M Sloane; Eileen T Lake; Timothy Cheney
Journal: J Nurs Adm Date: 2008-05 Impact factor: 1.737

10. Patients' perception of hospital care in the United States.

Authors: Ashish K Jha; E John Orav; Jie Zheng; Arnold M Epstein
Journal: N Engl J Med Date: 2008-10-30 Impact factor: 91.245

94 in total

1. Understanding clinical expertise: nurse education, experience, and the hospital context.

Authors: Matthew D McHugh; Eileen T Lake
Journal: Res Nurs Health Date: 2010-08 Impact factor: 2.228

2. Lower mortality in Magnet hospitals.

Authors: Matthew McHugh; Lesly A Kelly; Herbert L Smith; Evan S Wu; Jill M Vanak; Linda H Aiken
Journal: J Nurs Adm Date: 2013-10 Impact factor: 1.737

3. Quality of End-of-Life Care and Its Association with Nurse Practice Environments in U.S. Hospitals.

Authors: Karen B Lasater; Douglas M Sloane; Matthew D McHugh; Linda H Aiken
Journal: J Am Geriatr Soc Date: 2018-12-02 Impact factor: 5.562

4. Nurses' widespread job dissatisfaction, burnout, and frustration with health benefits signal problems for patient care.

Authors: Matthew D McHugh; Ann Kutney-Lee; Jeannie P Cimiotti; Douglas M Sloane; Linda H Aiken
Journal: Health Aff (Millwood) Date: 2011-02 Impact factor: 6.301

5. The Effects of Nursing Satisfaction and Turnover Cognitions on Patient Attitudes and Outcomes: A Three-Level Multisource Study.

Authors: Sara Jansen Perry; Jason P Richter; Brad Beauvais
Journal: Health Serv Res Date: 2018-06-29 Impact factor: 3.402