Literature DB >> 2560024

An assessment of the value of video recordings of receptionists.

A J Sharp, P Platts, J H Turner, M H Drucquer.   

Abstract

Video recordings of receptionists at work in general practice were found to be useful for self assessment by the receptionists and enabled the doctors to see areas for improvement in the organization of the reception area.

Mesh:

Year:  1989        PMID: 2560024      PMCID: PMC1712121     

Source DB:  PubMed          Journal:  J R Coll Gen Pract        ISSN: 0035-8797


  3 in total

1.  What is a good GP?

Authors:  S Arber
Journal:  Br Med J (Clin Res Ed)       Date:  1987-01-31

2.  The role of the receptionist in general practice: a 'dragon behind the desk'?

Authors:  S Arber; L Sawyer
Journal:  Soc Sci Med       Date:  1985       Impact factor: 4.634

3.  Practice receptionists: poorly trained and taken for granted?

Authors:  J P Copeman; T D Van Zwanenberg
Journal:  J R Coll Gen Pract       Date:  1988-01
  3 in total

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