Literature DB >> 24837713

Compassion practices and HCAHPS: does rewarding and supporting workplace compassion influence patient perceptions?

Laura E McClelland1, Timothy J Vogus.   

Abstract

OBJECTIVE: To examine the benefits of compassion practices on two indicators of patient perceptions of care quality-the Hospital Consumer Assessment of Healthcare Providers and systems (HCAHPS) overall hospital rating and likelihood of recommending. STUDY
SETTING: Two hundred sixty-nine nonfederal acute care U.S. hospitals. STUDY
DESIGN: Cross-sectional study. DATA COLLECTION: Surveys collected from top-level hospital executives. Publicly reported HCAHPS data from October 2012 release. PRINCIPAL
FINDINGS: Compassion practices, a measure of the extent to which a hospital rewards compassionate acts and compassionately supports its employees (e.g., compassionate employee awards, pastoral care for employees), is significantly and positively associated with hospital ratings and likelihood of recommending.
CONCLUSIONS: Our findings illustrate the benefits for patients of specific and actionable organizational practices that provide and reinforce compassion. © Health Research and Educational Trust.

Entities:  

Keywords:  Compassion practices; HCAHPS; management practices; patient perceptions of care; quality of care

Mesh：

Year:  2014        PMID： 24837713      PMCID： PMC4213055          DOI： 10.1111/1475-6773.12186

Source DB:  PubMed          Journal:  Health Serv Res        ISSN： 0017-9124            Impact factor:   3.402


  22 in total

1.  Intrasectoral variation in mission and values: the case of the Catholic health systems.

Authors:  Kenneth R White; Roberto Dandi
Journal:  Health Care Manage Rev       Date:  2009 Jan-Mar

2.  Hospital staffing decisions: does financial performance matter?

Authors:  Mei Zhao; Gloria J Bazzoli; Jan P Clement; Richard C Lindrooth; Joann M Nolin; Askar S Chukmaitov
Journal:  Inquiry       Date:  2008       Impact factor: 1.730

3.  How does degree of rurality impact the provision of surgical services at rural hospitals?

Authors:  Brit Doty; Randall Zuckerman; Samuel Finlayson; Paul Jenkins; Nathaniel Rieb; Steven Heneghan
Journal:  J Rural Health       Date:  2008       Impact factor: 4.333

4.  Characteristics of hospitals demonstrating superior performance in patient experience and clinical process measures of care.

Authors:  William G Lehrman; Marc N Elliott; Elizabeth Goldstein; Megan K Beckett; David J Klein; Laura A Giordano
Journal:  Med Care Res Rev       Date:  2009-07-28       Impact factor: 3.929

5.  Organization and outcomes of inpatient AIDS care.

Authors:  L H Aiken; D M Sloane; E T Lake; J Sochalski; A L Weber
Journal:  Med Care       Date:  1999-08       Impact factor: 2.983

6.  Patient satisfaction with hospital care: effects of demographic and institutional characteristics.

Authors:  G J Young; M Meterko; K R Desai
Journal:  Med Care       Date:  2000-03       Impact factor: 2.983

7.  Patient satisfaction and pain management: an educational approach.

Authors:  Jennifer Innis; Nancy Bikaunieks; Patricia Petryshen; Valerie Zellermeyer; Lorraine Ciccarelli
Journal:  J Nurs Care Qual       Date:  2004 Oct-Dec       Impact factor: 1.597

8.  Once again, Vanderbilt NICU in Nashville leads the way in nurses' emotional support.

Authors:  Angel E Ewing; Brian S Carter
Journal:  Pediatr Nurs       Date:  2004 Nov-Dec

9.  Effects of survey mode, patient mix, and nonresponse on CAHPS hospital survey scores.

Authors:  Marc N Elliott; Alan M Zaslavsky; Elizabeth Goldstein; William Lehrman; Katrin Hambarsoomians; Megan K Beckett; Laura Giordano
Journal:  Health Serv Res       Date:  2009-04       Impact factor: 3.402

10.  Hospital structure and consumer satisfaction.

Authors:  G V Fleming
Journal:  Health Serv Res       Date:  1981       Impact factor: 3.402
View more
  10 in total

1.  Letter to the Editor: Editorial: Giving at the Office.

Authors:  Michael J Goldberg
Journal:  Clin Orthop Relat Res       Date:  2017-07-05       Impact factor: 4.176

2.  Hospital Advertising, Competition, and HCAHPS: Does It Pay to Advertise?

Authors:  John W Huppertz; R Alan Bowman; George Y Bizer; Mandeep S Sidhu; Colleen McVeigh
Journal:  Health Serv Res       Date:  2016-08-22       Impact factor: 3.402

3.  Variation in Family Experience of Pediatric Inpatient Care As Measured by Child HCAHPS.

Authors:  Sara L Toomey; Marc N Elliott; Alan M Zaslavsky; David J Klein; Sifon Ndon; Shannon Hardy; Melody Wu; Mark A Schuster
Journal:  Pediatrics       Date:  2017-03-22       Impact factor: 7.124

Review 4.  Measuring Compassion in Healthcare: A Comprehensive and Critical Review.

Authors:  Shane Sinclair; Lara B Russell; Thomas F Hack; Jane Kondejewski; Richard Sawatzky
Journal:  Patient       Date:  2017-08       Impact factor: 3.883

5.  A Multivariable Model of Parent Satisfaction, Pain, and Opioid Administration in a Pediatric Emergency Department.

Authors:  Candice D Donaldson; Theodore W Heyming; Louis Ehwerhemuepha; Brooke N Jenkins; Michelle A Fortier; William Feaster; Zeev N Kain
Journal:  West J Emerg Med       Date:  2021-09-02

6.  Patient Experience Shows Little Relationship with Hospital Quality Management Strategies.

Authors:  Oliver Groene; Onyebuchi A Arah; Niek S Klazinga; Cordula Wagner; Paul D Bartels; Solvejg Kristensen; Florence Saillour; Andrew Thompson; Caroline A Thompson; Holger Pfaff; Maral DerSarkissian; Rosa Sunol
Journal:  PLoS One       Date:  2015-07-07       Impact factor: 3.240

7.  Assessing the credibility and transferability of the patient compassion model in non-cancer palliative populations.

Authors:  Shane Sinclair; Priya Jaggi; Thomas F Hack; Susan E McClement; Shelley Raffin-Bouchal; Pavneet Singh
Journal:  BMC Palliat Care       Date:  2018-09-13       Impact factor: 3.234

8.  A multifaceted study of hospital variables and interventions to improve inpatient satisfaction in a multi-hospital system.

Authors:  Mamta Puppala; Chika F Ezeana; Miguel Valdivia Y Alvarado; Kimberly N Goode; Rebecca L Danforth; Solomon S Y Wong; Mark L Vassallo; Stephen T C Wong
Journal:  Medicine (Baltimore)       Date:  2020-12-18       Impact factor: 1.817

9.  Did the events following the COVID-19 outbreak influence the incidents of violence against hospital staff?

Authors:  Fuad Basis; Kobi Moskovitz; Shay Tzafrir
Journal:  Isr J Health Policy Res       Date:  2021-06-17

10.  Utilizing compassion and collaboration to reduce violence in healthcare settings.

Authors:  Beth A Lown; Gary S Setnik
Journal:  Isr J Health Policy Res       Date:  2018-07-17
  10 in total

北京卡尤迪生物科技股份有限公司 © 2022-2023.