Bringing staff on board: creating an outcomes project tied to continuous quality improvement in an adult community residential service.

This article describes the establishment of the ServiceNet, Inc. Residential Division Outcomes Project. Combining the need to respond to the emerging managed care funding environment and the commitment to having direct care staff engage in activities aimed at continuous quality improvement, the ServiceNet, Inc. Residential Division initiated a model for assessing the outcomes of the clinical curriculum. The article describes an outcomes model designed to bring the staff of a community mental health program into the measurement process. It describes how an outcomes program helped staff enhance the treatment they provide by improving quality of care.