Literature DB >> 22802265

Death of an infant after contacting a telephone triage call centre: is telephone triage really safe?

Antony Nocera1.   

Abstract

The death of a previously well 13-month-old infant approximately 5 h after his mother contacted the Queensland Nurse led telephone triage call centre '13Health' for advice is the first Australian casualty of telephone triage. Experience from this case and another 'near miss' incident Australia highlight the potential of this model of care to harm patients using the service when it attempts to provide health advice compared with health information.

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Year:  2010        PMID： 22802265      PMCID： PMC3027892          DOI： 10.1136/bcr.08.2009.2144

Source DB:  PubMed          Journal:  BMJ Case Rep        ISSN： 1757-790X


  8 in total

1.  Telephone triage in Western Australia.

Authors:  Valendar F Turner; Peter J Bentley; Sharon A Hodgson; Peter J Collard; Rosalia Drimatis; Catherine Rabune; Andrew J Wilson
Journal:  Med J Aust       Date:  2002-02-04       Impact factor: 7.738

2.  NHS direct. Clinicians must be able to provide feedback and evaluate advice given.

Authors:  K Farrer; P Rye; L Murdoch; M Bain; D Hampson-Evans
Journal:  BMJ       Date:  2000-08-12

Review 3.  Telephone consultation and triage: effects on health care use and patient satisfaction.

Authors:  F Bunn; G Byrne; S Kendall
Journal:  Cochrane Database Syst Rev       Date:  2004-10-18

4.  Telephone triage in out of hours call centres.

Authors:  Josip Car; Elizabeth Koshy; Derek Bell; Aziz Sheikh
Journal:  BMJ       Date:  2008-09-12

5.  After-hours telephone triage affects patient safety.

Authors:  David E Hildebrandt; John M Westfall; Peter C Smith
Journal:  J Fam Pract       Date:  2003-03       Impact factor: 0.493

6.  A telephone advice line does not decrease the number of presentations to Christchurch Emergency Department, but does decrease the number of phone callers seeking advice.

Authors:  David J Graber; Michael W Ardagh; Paul O'Donovan; Ian St George
Journal:  N Z Med J       Date:  2003-07-11

7.  Effect of visual cues, vital signs, and protocols on triage: a prospective randomized crossover trial.

Authors:  E D Salk; D L Schriger; K A Hubbell; B L Schwartz
Journal:  Ann Emerg Med       Date:  1998-12       Impact factor: 5.721

8.  Compliance with advice and appropriateness of emergency presentation following contact with the HealthDirect telephone triage service.

Authors:  Peter Sprivulis; Mary Carey; Ian Rouse
Journal:  Emerg Med Australas       Date:  2004-02       Impact factor: 2.151
  8 in total

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