Literature DB >> 18790813

Telephone triage in out of hours call centres.

Josip Car, Elizabeth Koshy, Derek Bell, Aziz Sheikh.   

Abstract

Mesh：

Year:  2008        PMID： 18790813     DOI： 10.1136/bmj.a1167

Source DB:  PubMed          Journal:  BMJ        ISSN： 0959-8138


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  8 in total

1.  Death of an infant after contacting a telephone triage call centre: is telephone triage really safe?

Authors:  Antony Nocera
Journal:  BMJ Case Rep       Date:  2010-12-13

2.  How do patients respond when confronted with telephone access barriers to care?

Authors:  Sara M Locatelli; Sherri L LaVela; Mary E Talbot; Michael L Davies
Journal:  Health Expect       Date:  2014-03-11       Impact factor: 3.377

Review 3.  Safety of telephone triage in out-of-hours care: a systematic review.

Authors:  Linda Huibers; Marleen Smits; Vera Renaud; Paul Giesen; Michel Wensing
Journal:  Scand J Prim Health Care       Date:  2011-12       Impact factor: 2.581

Review 4.  Training interventions for improving telephone consultation skills in clinicians.

Authors:  Alberto Vaona; Yannis Pappas; Rumant S Grewal; Mubasshir Ajaz; Azeem Majeed; Josip Car
Journal:  Cochrane Database Syst Rev       Date:  2017-01-05

5.  Telephone triage by nurses in primary care out-of-hours services in Norway: an evaluation study based on written case scenarios.

Authors:  Elisabeth Holm Hansen; Steinar Hunskaar
Journal:  BMJ Qual Saf       Date:  2011-01-24       Impact factor: 7.035

6.  Factors which influence the length of an out-of-hours telephone consultation in primary care: a retrospective database study.

Authors:  Mohammed A Mohammed; Gill Clements; Elaine Edwards; Helen Lester
Journal:  BMC Health Serv Res       Date:  2012-11-26       Impact factor: 2.655

7.  A comparison of calls subjected to a malpractice claim versus 'normal calls' within the Swedish healthcare direct: a case-control study.

Authors:  Annica Ernesäter; Maria Engström; Ulrika Winblad; Inger K Holmström
Journal:  BMJ Open       Date:  2014-10-03       Impact factor: 2.692

8.  Determinants of out-of-hours service users' potentially inappropriate referral or non-referral to an emergency department: a retrospective cohort study in a local health authority, Veneto Region, Italy.

Authors:  Alessandra Buja; Roberto Toffanin; S Rigon; P Sandonà; T Carrara; G Damiani; V Baldo
Journal:  BMJ Open       Date:  2016-08-08       Impact factor: 2.692
  8 in total

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