Hui-Ching Weng 1 , Chao-Ming Hung , Yi-Tien Liu , Yu-Jen Cheng , Cheng-Yo Yen , Chi-Chang Chang , Chih-Kun Huang Show Affiliations »
Abstract
CONTEXT: The occupational health literature has long been dominated by stress-related topics. A more contemporary perspective suggests using a positive approach in the form of a health model focused on what is right with people, such as feelings of well-being and satisfaction. OBJECTIVES: Using a positive perspective and multi-source data collection, this study investigated the inter-relationships among emotional intelligence (EI), patient satisfaction, doctor burnout and job satisfaction. METHODS: In this observational study, 110 internists and 2872 out-patients were surveyed in face-to-face interviews. RESULTS: Higher self-rated EI was significantly associated with less burnout (p<0.001) and higher job satisfaction (p<0.001). Higher patient satisfaction was correlated with less burnout (p<0.01). Less burnout was found to be associated with higher job satisfaction (p<0.001). CONCLUSIONS: This study identified EI as a factor in understanding doctors' work-related issues. Given the multi-dimensional nature of EI, refinement of the definition of EI and the construct validity of EI as rated by others require further examination. © Blackwell Publishing Ltd 2011.
CONTEXT: The occupational health literature has long been dominated by stress-related topics. A more contemporary perspective suggests using a positive approach in the form of a health model focused on what is right with people , such as feelings of well-being and satisfaction. OBJECTIVES: Using a positive perspective and multi-source data collection, this study investigated the inter-relationships among emotional intelligence (EI), patient satisfaction, doctor burnout and job satisfaction. METHODS: In this observational study, 110 internists and 2872 out-patients were surveyed in face-to-face interviews. RESULTS: Higher self-rated EI was significantly associated with less burnout (p<0.001) and higher job satisfaction (p<0.001). Higher patient satisfaction was correlated with less burnout (p<0.01). Less burnout was found to be associated with higher job satisfaction (p<0.001). CONCLUSIONS: This study identified EI as a factor in understanding doctors' work-related issues. Given the multi-dimensional nature of EI, refinement of the definition of EI and the construct validity of EI as rated by others require further examination. © Blackwell Publishing Ltd 2011.
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Year: 2011
PMID： 21752080 DOI： 10.1111/j.1365-2923.2011.03985.x
Source DB: PubMed Journal: Med Educ ISSN： 0308-0110 Impact factor: 6.251