BACKGROUND: Good morale among staff on inpatient psychiatric wards is an important requirement for the maintenance of strong therapeutic alliances and positive patient experiences, and for the successful implementation of initiatives to improve care. More understanding is needed of mechanisms underlying good and poor morale. METHOD: We conducted individual and group interviews with staff of a full range of disciplines and levels of seniority on seven NHS in-patient wards of varying types in England. RESULTS: Inpatient staff feel sustained in their potentially stressful roles by mutual loyalty and trust within cohesive ward teams. Clear roles, supportive ward managers and well designed organisational procedures and structures maintain good morale. Perceived threats to good morale include staffing levels that are insufficient for staff to feel safe and able to spend time with patients, the high risk of violence, and lack of voice in the wider organisation. CONCLUSIONS: Increasing employee voice, designing jobs so as to maximise autonomy within clear and well-structured operational protocols, promoting greater staff-patient contact and improving responses to violence may contribute more to inpatient staff morale than formal support mechanisms.
BACKGROUND: Good morale among staff on inpatient psychiatric wards is an important requirement for the maintenance of strong therapeutic alliances and positive patient experiences, and for the successful implementation of initiatives to improve care. More understanding is needed of mechanisms underlying good and poor morale. METHOD: We conducted individual and group interviews with staff of a full range of disciplines and levels of seniority on seven NHS in-patient wards of varying types in England. RESULTS: Inpatient staff feel sustained in their potentially stressful roles by mutual loyalty and trust within cohesive ward teams. Clear roles, supportive ward managers and well designed organisational procedures and structures maintain good morale. Perceived threats to good morale include staffing levels that are insufficient for staff to feel safe and able to spend time with patients, the high risk of violence, and lack of voice in the wider organisation. CONCLUSIONS: Increasing employee voice, designing jobs so as to maximise autonomy within clear and well-structured operational protocols, promoting greater staff-patient contact and improving responses to violence may contribute more to inpatient staff morale than formal support mechanisms.
Authors: Y Reid; S Johnson; N Morant; E Kuipers; G Szmukler; G Thornicroft; P Bebbington; D Prosser Journal: Soc Psychiatry Psychiatr Epidemiol Date: 1999-06 Impact factor: 4.328
Authors: Stephen Wood; Chris Stride; Kate Threapleton; Elizabeth Wearn; Fiona Nolan; David Osborn; Moli Paul; Sonia Johnson Journal: Soc Psychiatry Psychiatr Epidemiol Date: 2010-07-16 Impact factor: 4.328
Authors: David A Richards; Penny Bee; Michael Barkham; Simon M Gilbody; Jane Cahill; Julie Glanville Journal: Soc Psychiatry Psychiatr Epidemiol Date: 2006-01-01 Impact factor: 4.328
Authors: Tilman Steinert; Frank Eisele; Ulla Goeser; Stefan Tschoeke; Carmen Uhlmann; Peter Schmid Journal: Clin Pract Epidemiol Ment Health Date: 2008-11-17